Bill Quiseng

DECEMBER 13, 2021

Real customer loyalty is built on service so great that customers return again and again, raving to others along the way. This week guest blogger Karen Hertzberg offers three QUI strategies to improve your service to keep customers coming back. What’s better than gaining a new customer?

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

ShepHyken

JUNE 4, 2024

Once again, I had to fill in duplicate information on each form. How can “they” not figure out how to take the information I type on the first page of the paperwork and add it to the appropriate fields throughout the rest of the paperwork? What a waste of time! Connect with Shep on LinkedIn.

Customer Service Training 88

Customer Service Training Customer Service Software Customer Experience 88

ShepHyken

AUGUST 16, 2021

Here we have a very robust article on how technology can enhance, or as the title promise, delight, and retain customers. There is plenty of good information here – and it’s fun to read. Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media.

Customer Service 93

Customer Service Social Media Tips Multi-Channel 93

ShepHyken

DECEMBER 26, 2023

Be flexible in your thinking when it comes to taking care of customers.  Be more engaged – Your customers want to feel that you’re focusing on them. Actively listen and respond with questions that show you’re paying attention and want more information. Get customers to feel connected to you because they know you care.

Customer Service 159

Customer Service Tips Guidelines Policies 159

ShepHyken

JULY 28, 2021

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. For example, your customers might say: “They are always so helpful.”. Do it right by creating an experience that ensures customers always come back! .

Customer Service Training 164

Customer Service Training Training Meeting Customer Service 164

ShepHyken

OCTOBER 17, 2023

The intent behind this saying is “to warn of the dangers of unnecessary investigation. …” In other words, be careful pushing for more information. That may be the case for the cat, but it’s not so in the world of customer service. A good customer service rep, salesperson, or anyone interacting with a customer should be curious.

Customer Service Training 145

Customer Service Training Customer Service Interaction Customer relationships 145

ShepHyken

FEBRUARY 16, 2022

When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. The other will share the same information, but at the same time will educate you why one is better – or not – than another. Most customers, whether they are conscious of it or not, want to make informed decisions.

Customer Experience 132

Customer Experience Customer Service Training Customers Loyalty 132

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 157

Customer Service Airlines Tips Customer Service Strategies 157

ShepHyken

AUGUST 19, 2019

My Comment: Someone once told me that if you chase profit over the customer, you may not get profit or the customer. But, if you chase the customer, you’ll most likely end up with both. The idea is that putting the customer before the sale is a good strategy. This article reminds of this strategy.

Customer Service 119

Customer Service Leadership Ecommerce Culture 119

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. For information, contact 314-692-2200.

Sales 145

Sales Customer Service Training Training Customer Service 145

ShepHyken

JANUARY 23, 2024

There may have been other requests for similar information, but those were the ones that I remember being on almost every form – and there were plenty of forms to fill out. As I typed the same thing onto each form repeatedly, I thought, “What a waste of time for the customer – or, in this case, the patient.” I’m not picking on you.

Insurance 88

Insurance Banking Customer Service Training Retail 88

ShepHyken

JULY 4, 2023

Instead, I focused on how to use the information to efficiently get the correct answer. So, how does this apply to customer service? Many people think that AI will be used to replace customer support agents – and even salespeople. They can even make suggestions outside of the original intent of the customer’s call.

Conference 130

Conference Customer Service Training Customer Service Study 130

ShepHyken

FEBRUARY 14, 2023

Let’s consider imitation, but let’s imitate a company that is outside of our industry. I recently did an informal poll on LinkedIn and asked: Which company’s customer service approach would you want your businesses to be like? Get more information on The Customer Focus ™ customer service training programs.

Company 152

Company Customer Service Training Online Experience Customer Service 152

ShepHyken

JUNE 8, 2022

Maybe you’re brainstorming a new product or coming up with a new strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Confidence 130

Customer Confidence Customer Service Training Customer Service Customer Experience 130

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

Social Media 95

Social Media Customer Service Guidelines Loyalty 95

ShepHyken

DECEMBER 22, 2021

We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s very simple. Follow on Twitter: @Hyken.

Customer Service Training 132

Customer Service Training Leadership Video Feedback 132

ShepHyken

JUNE 17, 2020

For those types of purchases, it’s even more important to have a proper “renewal” strategy. A formal schedule of customer contact is your ultimate renewal strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. This is of the utmost importance.

Customer Service Training 156

Customer Service Training Strategy Software Customer Service 156

ShepHyken

JUNE 6, 2022

And when an expert at John’s level shares commentary on one of the most iconic brands in the service and CX world, we have to pay attention. 15 Foolproof Strategies For Encouraging Repeat Purchases by Forbes Business Council. The first tip reminded me of a strategy where customers send in videos about how they use products.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

DECEMBER 28, 2022

These are precisely the strategies and tactics that will make your customers say, “I’ll be back!” . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Fashion 132

Fashion Guidelines Policies Customer Service Training 132

ShepHyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations.

Customer Service Training 151

Customer Service Training Customers Training Customer Service 151

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Good information for every organization. Follow on Twitter: @Hyken.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

MAY 21, 2018

Just three of a number of ways the author shares on how to lose a customer. Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success b y Alan Finlay. Relay) Modern businesses can’t afford for customer service to be an afterthought. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

JULY 22, 2019

So, what unexpected “extra” can you give your customers to show you appreciate their business? Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 118

Social Media Customer Service Trends Tips 118

ShepHyken

AUGUST 5, 2020

This translates into a better experience for both employees and your customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken. Copyright © MMXX, Shep Hyken).

Customer Service 160

Customer Service How To Exercises Customer Service Training 160

ShepHyken

JULY 22, 2020

It’s everyone’s responsibility to fight for their customer and make a determined effort to give them the best experience , one that makes them happy and gets them to come back—again and again! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Poor Customer Service 164

Poor Customer Service Customer Service Training Software Sales 164

ShepHyken

JANUARY 20, 2021

Follow these simple steps and start to improve your customer service, even if it’s just by 1%! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 160

Customer Service Customer Journeys Exercises Touchpoint 160

ShepHyken

NOVEMBER 2, 2022

If you’re not a customer, you don’t get the “inside information.” And this information should be compelling enough to make them want to remain your customer. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Make it personal.

Customer Service Training 130

Customer Service Training Customer Retention Customers Sales 130

ShepHyken

DECEMBER 1, 2021

They also work for the company and the customer. He shared his 3-N strategy, and it’s simple. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Healthcare 127

Healthcare Customer Service Training Feedback Leadership 127

ShepHyken

JANUARY 18, 2023

We’ll use two Nike shoe customers as an example. One customer buys golf shoes, and the other buys running shoes. The Nike customer who buys golf shoes won’t get promotional messages and information about running shoes, and vice-versa. Today’s personalization strategy is becoming even more personal.

Advertising 65

Advertising Customer Service Training Customer Service Trends 65

ShepHyken

SEPTEMBER 28, 2020

Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. My Comment: This article includes four strategies to improve customer service.

Customer Service 76

Customer Service Culture Poor Customer Service Contact Center 76

ShepHyken

FEBRUARY 28, 2023

Make it easy for customers to connect with you. Protect Your Customer’s Information – Data protection has been a hot topic for several years. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken

Chief Customer Officer 124

Chief Customer Officer Effort Score Policies Customer Service Training 124

ShepHyken

FEBRUARY 6, 2024

Uninformed customers – in this story, passengers – who know or feel something is wrong could become frustrated. Sharing information may not solve the problem, but it gives the customer a sense of control, simply because they have knowledge of what’s happening. Connect with Shep on LinkedIn.

Communication 93

Communication Airlines Customer Service Training Leadership 93

ShepHyken

JANUARY 11, 2023

Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Giving them data and information about the customer will help them make good decisions.

Employee Experience 130

Employee Experience Customer Experience Self Service Call Center Experience 130

ShepHyken

DECEMBER 8, 2021

Customers love honesty. Information: I was told what to expect. Customers love information. Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . Transparency: The answer was honest.

Poor Customer Service 149

Poor Customer Service Hotels Customer Service Training Customer Service 149

ShepHyken

JULY 6, 2022

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.

Company 73

Company Fashion Customer Service Training Comparison 73

ShepHyken

JULY 21, 2021

I walked on stage and informed the audience that my original speech was much longer, but I promised the client that I would end on time. I informed them that being nice is the backbone of the customer experience and that it’s common sense. The post The Shortest Customer Service Keynote Speech Ever! Two minutes!

Customer Service 174

Customer Service Customer Service Training Customers Video 174

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Sports 138

Sports Customer Service Customer Service Training Customers 138