Ecrion

JULY 22, 2019

This means that, even if you think that your company’s current customer service policy and tactics are working, the harsh reality is that you may not know just how many of your customers feel that the service they receive is far from adequate. Do you think there are steps you could be taking to improve things?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

FEBRUARY 17, 2021

The article she was referring to was written almost 10 years ago and was about the concept I refer to as the ER strategy. The last two letters of better are E and R, which is where the ER strategy comes from. After rethinking the ER strategy, I love the idea of how small improvements can turn into big game-changers even more.

Strategy 143

Strategy Customer Service Training Groups Customer Service 143

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

ShepHyken

MARCH 12, 2024

When customers like the experience personality, they will want to experience more of it! Create the experience that gets customers to say, “I’ll be back!” As you adopt these strategies, your customers will become familiar and comfortable with the experience personality you portray. Consistency counts!

Advertising 148

Advertising Customer Service Training Interaction Customer Experience 148

ShepHyken

OCTOBER 1, 2023

Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale.

Customer Service 63

Customer Service Contact Center Average Handle Time Customer Service Strategies 63

ShepHyken

JANUARY 16, 2024

So, here’s my answer: There are at least three strategies for narrowing the gap between these perceptions: Leaders need to pay attention to their data. After they do a self-assessment, which is their perception, they should – if they haven’t already – survey their customers to discover their reality. So, what are you waiting for?

Customer Service 140

Customer Service Customer Centricity Customer Service Training Survey 140

ShepHyken

APRIL 23, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience 88

Customer Experience Customer Service Training Training Advertising 88

Comm100

OCTOBER 8, 2016

Building strong relationships with your customers to keep them hooked for the long-term is the best way to combat customer dissatisfaction in a competitive marketplace. For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Bill Quiseng

DECEMBER 13, 2021

Real customer loyalty is built on service so great that customers return again and again, raving to others along the way. This week guest blogger Karen Hertzberg offers three QUI strategies to improve your service to keep customers coming back. What’s better than gaining a new customer?

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

ShepHyken

APRIL 16, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels 148

Hotels Customer Service Training Customer Service Training 148

ShepHyken

OCTOBER 31, 2023

It’s in the price you pay. I’m okay with that, and it’s actually a pretty good marketing strategy that works. It’s just that one is a more accurate description of the value provided. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not really free.

Airlines 132

Airlines Customer Service Training Marketing Customer Service 132

ShepHyken

AUGUST 12, 2020

That’s a great customer service strategy—just be nice! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Customer Service Strategies 132

Customer Service Strategies Customer Service Training Customer Service Strategy 132

ShepHyken

AUGUST 16, 2021

Pay special attention to number two, which is to post or re-post “User Generated Content” ( also known as USC) created by your customers on the different social media channels your company is on. 3 Projects to Refresh your Customer Service Strategy and Relieve Stress by Laura Krajewski. This isn’t just information.

Customer Service 88

Customer Service Social Media Tips Multi-Channel 88

ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.

Customer Service Training 150

Customer Service Training Training Customers Customer Service 150

ShepHyken

APRIL 9, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 139

Customer Service Training Customers Customer Service Study 139

ShepHyken

AUGUST 29, 2023

And by the way, selling with service is a great sales strategy! It doesn’t matter if it’s sales, customer support, or anything else in the customer’s journey. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 123

Customer Service Training Sales Examples Customers 123

ShepHyken

SEPTEMBER 26, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

How To 623

How To Automotive Competitive Advantage Customer Service Training 623

ShepHyken

JULY 28, 2021

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. For example, your customers might say: “They are always so helpful.”. Do it right by creating an experience that ensures customers always come back! .

Customer Service Training 161

Customer Service Training Training Meeting Customer Service 161

ShepHyken

DECEMBER 12, 2023

The “and more” of this tip falls under the strategy of “UPOD,” which stands for the old saying, under-promise and over-deliver. If you say you’ll get back to a customer by the end of the day, get back to them a few hours earlier. Always Do What You Say and More – One way to blow credibility is to not do what you promise.

Sales 90

Sales Customer Experience Tips Customer Service Training 90

ShepHyken

AUGUST 19, 2019

My Comment: Someone once told me that if you chase profit over the customer, you may not get profit or the customer. But, if you chase the customer, you’ll most likely end up with both. The idea is that putting the customer before the sale is a good strategy. This article reminds of this strategy.

Customer Service 116

Customer Service Leadership Ecommerce Culture 116

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 153

Customer Service Airlines Tips Customer Service Strategies 153

ShepHyken

FEBRUARY 13, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

ShepHyken

FEBRUARY 20, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Metrics 150

Metrics Customer Service Measurement Customer Service Training 150

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

Social Media 91

Social Media Customer Service Guidelines Loyalty 91

ShepHyken

MAY 21, 2018

Just three of a number of ways the author shares on how to lose a customer. Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success b y Alan Finlay. Relay) Modern businesses can’t afford for customer service to be an afterthought. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. He responded with, “You’re a design firm.”

Sales 141

Sales Customer Service Training Training Customer Service 141

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. I have added my comment about each article and would like to hear what you think too.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

DECEMBER 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 146

Customer Service Training Customers Interaction Customer Service 146

ShepHyken

JUNE 8, 2022

Maybe you’re brainstorming a new product or coming up with a new strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Confidence 127

Customer Confidence Customer Service Training Customer Service Customer Experience 127

ShepHyken

JULY 22, 2019

So, what unexpected “extra” can you give your customers to show you appreciate their business? Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 115

Social Media Customer Service Trends Tips 115

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. They want proof in the form of ROI.

Customer Service 71

Customer Service Metrics Social Media Retail 71

ShepHyken

NOVEMBER 14, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Insurance 146

Insurance Employee Experience Culture Customer Service Training 146

ShepHyken

DECEMBER 22, 2021

We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s very simple. Follow on Twitter: @Hyken.

Customer Service Training 130

Customer Service Training Leadership Video Feedback 130

ShepHyken

DECEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 155

Customer Service Tips Guidelines Policies 155

ShepHyken

SEPTEMBER 28, 2020

Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. My Comment: This article includes four strategies to improve customer service.

Customer Service 74

Customer Service Culture Poor Customer Service Contact Center 74

ShepHyken

OCTOBER 10, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Culture 146

Culture Customer Service Training Employee Experience Course 146

ShepHyken

FEBRUARY 16, 2022

Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s simple. Follow on Twitter: @Hyken.

Customer Experience 130

Customer Experience Customer Service Training Customers Loyalty 130