ijgolding

JANUARY 12, 2018

If you happen to live in the UK and regularly have to rely on public transport to commute to and from work, the heralding of a brand spanking new year is unlikely to have filled you with much joy – from the commuting perspective that is.

Industry 156

Industry Transportation Travel Government 156

CustomerSuccessBox

MARCH 2, 2022

Overview of the Customer Success Software market: The businesses in this sector are growing due to the personalized solutions they bring for serving the customers. Where customer retention and customer satisfaction are the crucial factors they work upon.

Software 52

Software Customer Success Marketing Transportation 52

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. ViiBE Blog. Natalia Barszcz. August 17, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin. Share on whatsapp. Share on email. Share this article.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Beyond Philosophy

MARCH 5, 2015

Southwest Airlines is a great Customer-centric airline with excellent employee engagement. What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game.

Airlines 60

Airlines Examples Net Promoter Score CEM 60

Beyond Philosophy

NOVEMBER 3, 2014

Both of these challenges present obstacles to reliable delivery windows, not to mention food storage for transportation, i.e., the ice cream melts by the time it gets to the consumer’s house. As we have said in other posts, changing customer’s behavior can be difficult (Link once published). However, the hold up could be the consumer.

Marketing 88

Marketing Strategy Retail Transportation 88

ChurnZero

FEBRUARY 7, 2020

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. 72% of Customer Success roles are in the Software & IT industry with other top hiring industries including Internet, Marketing, and Finance. Online learning and smart transportation industries ramp up their workforce.

Customer Success 64

Customer Success e-support Software Trends 64

Clarabridge

OCTOBER 23, 2015

Moreover, in a highly competitive environment, customer loyalty and customer retention is a key to provide customer care. As it costs 5 times the amount of money to acquire a new customer to retain an old one , customer loyalty is one of the top priorities for telecom brands.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Turning loyalty members into evangelists. By David Harrington.

Hospitality 74

Hospitality Travel Industry Brands 74

ProProfs Chat

JANUARY 7, 2022

For example, Uber and Ola perfectly fulfill the needs of people who want an easily accessible method of transportation from anywhere, anytime. Another way to calculate CSAT is the percentage of happy respondents i.e., customers with scores 4 and 5 on a scale of 1-5. Customer Retention Rate. How to Calculate CSAT Score.

Net Promoter Score 52

Net Promoter Score Marketing NPS Video 52

GlowTouch

DECEMBER 4, 2020

What Is Your Customer Retention Rate? Some customer support companies provide additional support to employees such as free or subsidized housing, free transport, meal vouchers. All these benefits build employee loyalty and lead to better work culture. How Much for Your Services?

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent.

Technology 122

Technology Customer Service Contact Center Gamification 122

ijgolding

JANUARY 24, 2017

As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia. The volume of investment that has been made in transport and infrastructure is mind blowing – as a visitor, you are looked after in grand and luxurious surroundings.

Customer Experience 120

Customer Experience Transportation Banking Customer Journeys 120

Wootric CX Blog

FEBRUARY 14, 2019

Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations. Her methodology provides clients with a disciplined and sustainable approach to increasing customer lifetime value and loyalty. Lisa Abbott. Melinda Gonzalez. Sarang Bhatt.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

InMoment XI

APRIL 3, 2024

By aligning digital customer experience metrics with overarching business strategies, your organization can ensure that your measurement efforts are not only meaningful but also actionable. They also receive a pre-arrival guide with information about the hotel, local attractions, and transportation options.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

InMoment XI

AUGUST 2, 2022

Increased Customer Retention. When the customer experience is better than ever , so are customer satisfaction and loyalty. By providing improved products or services and personalized solutions, especially over time, customers will return to that company.

Advertising 295

Advertising Transportation Groups Analytics 295

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. Enter: loyalty marketing. In 3-5 years’ time, the market leaders will have emerged, so now is the moment to include loyalty mechanics to get the upper-hand. Perhaps they’re victims of their own success.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

ijgolding

SEPTEMBER 2, 2015

They transport more international passengers than any other. Whilst I have often found Michael O’Leary impossible to listen to, you cannot doubt his desire to ‘say it as it is’ – which is why I always use Ryanair as a great example of a brand who has had complete clarity of its proposition.

Airlines 120

Airlines Travel Financial Customer Experience 120

Circular Edge

MAY 9, 2022

The objectives of reverse logistics are to recoup value and ensure repeat customers. Savvy companies use reverse logistics to build customer loyalty and repeat business and to minimize losses related to returns. This requires planning transportation , managing shipping loads and cleaning the containers. Loss reduction.

Strategy 52

Strategy Transportation Policies Ecommerce 52

CSM Magazine

MAY 19, 2023

They use data gathered from customer interactions to pinpoint areas for optimization, making data-driven decisions that improve various aspects of a customer’s journey – from initial discovery, through purchasing and support, to long-term loyalty and brand advocacy.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. ViiBE Blog.

CRM 52

CRM Call Center e-support Social Media 52

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ijgolding

JUNE 5, 2017

The entire passenger transportation industry needs to take a long hard look at itself. We are not cattle – we are customers – who happen to be human beings. What happened yesterday may not even be a usual occurrence, yet in the absence of any communication from Eurostar, I have no idea.

Airlines 164

Airlines Travel Hotels Training 164

CSM Magazine

FEBRUARY 27, 2020

With vital customer intelligence at their fingertips, frontline staff are able to push out targeted sales content, pre-empt what customers will purchase in the future and predict their loyalty and value to the business. Here are just two real-life success stories to prove it. Three things to do before you begin.

Telecommunications 59

Telecommunications Automotive Transportation Guidelines 59

Retently

APRIL 11, 2019

Tracks loyalty towards brand. Email surveys measure customer loyalty towards your whole company and would not be influenced by recent experiences with a specific aspect of your business, as in the case of in-app surveys. Wide outreach. Compromise on qualitative feedback. Text messages (SMS). Example of text (SMS) survey.

NPS 87

NPS Survey Multi-Channel Chatbots 87

Thematic

NOVEMBER 13, 2018

In addition, with a well-implemented VOC program, you can better retain your customers – think higher customer loyalty scores, less churn, and a higher customer lifetime value, thanks to repeat purchases. Requires critical thinking to turn insightful findings into actions.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101