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Content Moderation for Social Media Marketing: A Business Essential

Magellan Solutions

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. About 60% of social media users want more control over the posts they see on their feeds. What is Social Media Content Moderation?

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The Power of Customer-Focused Leadership

Blake Morgan

Delivering an amazing customer experience starts at the top with customer-focused leadership. Companies winning in customer experience are led by people obsessed with the customer experience and putting customers first in everything they do. There is incredible power in customer-focused leadership.

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What is Voice of the Customer? [+ how to get data analysis]?

Lumoa

On Twitter, a customer tweets to let their followers know how much they love using your service. During an NPS survey, a customer replies with a 7 and comments that they’d love to see the reporting section expanded. You also have more control over which customers are invited to respond, so you can be very specific.

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5 Things Great CEOs Understand About Customer Experience

Experience Investigators by 360Connext

Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Without action , customer experience becomes a nice platitude, but not a path to greater success. Crazy, right? . And How Much Should You Invest?

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The Art of Selling CX

Horizon CX

The Crucial Link Between CX and Strategic Goals: Effectively advocating for customer-centric strategies involves aligning proposals with the overarching strategic goals and objectives of the organization. These reports often include statistics, trends, and success stories.

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5 Top Customer Service Articles of the Week 8-9-2021

ShepHyken

Customer Service Benchmark Report – 2021 by Hiver. Hiver) Hiver surveyed 500+ US-based customer service professionals to find out how their teams handle requests – how quickly they respond, what channels they use, what KPIs they track to measure their support quality, and more! Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of April 26, 2021

ShepHyken

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. I ended up in two categories: influencers and podcasts.