Cyara
AUGUST 24, 2023
Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.
TechSee
JUNE 10, 2021
Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . Four Truck Roll Optimization Innovations. Yes, they cost a lot.
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Experience Matters
NOVEMBER 7, 2016
Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […].
Experience Matters
NOVEMBER 7, 2016
Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […].
Magellan Solutions
JUNE 14, 2023
Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?
Wired and Dangerous
DECEMBER 3, 2018
Chip popped the obvious question–if customer service was a mode of transportation, what would it be? I think a jeep,” said another, “since today’s customers have to traverse some challenging emotional terrain with all the self-service to which they are subjugated.” It yielded a few interesting, yet provocative, answers.
Forrester's Customer Insights
OCTOBER 17, 2018
Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders. While the initial plays will […].
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