Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Over time, as the customer insights manager, Anand’s role began to evolve and he was able to start framing his work as the head of customer experience.

Transportation 129

Transportation Industry Management Guidelines 129

IntouchInsight

JULY 19, 2023

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them contemplating whether it's almost time for a new car — and if they can save a bit more on their insurance to save up for one.

Insurance 293

Insurance Transportation Consumers Report 293

Wired and Dangerous

DECEMBER 3, 2018

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? I think a jeep,” said another, “since today’s customers have to traverse some challenging emotional terrain with all the self-service to which they are subjugated.” It yielded a few interesting, yet provocative, answers.

Transportation 87

Transportation Self Service Loyalty Innovation 87

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. If we review Jayride for example.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

SAP Customer Experience

JUNE 23, 2023

Virtual June 13, 2023 Agenda Slides Recording Dear Valued Customer, Please find the slides here and a recording here. Kindly note that a wrap up blog will follow shortly. Engage with us In case you need any further information please reach out to maxattention@sap.com. For more information on SAP MaxAttention.

Transportation 82

Transportation Roadmap Engagement Management 82

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. In addition, there was an over-reliance on the callback feature, resulting in a below par customer experience.

Self Service 81

Self Service Virtual Agent Connections Contact Center 81

Forrester's Customer Insights

JULY 12, 2021

It shifted focus from cost to customer and employee experience. TMS used to streamline operations and reduce logistics costs. But in its journey to the cloud TMS embedded AI, added mobile geolocation.

Transportation 65

Transportation Technology Management Employee Experience 65

ShepHyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.

Customer Experience 138

Customer Experience Net Promoter Score Self Service Effort Score 138

Blake Morgan

OCTOBER 31, 2023

                            Picture this: You’re a customer experience or business leader gearing up to present a game-changing proposal to the CFO and executive leadership for your customer experience program. The stakes are high, and your audience includes key decision-makers.

Customer Experience 52

Customer Experience Transportation Entertainment Leadership 52

ShepHyken

FEBRUARY 26, 2020

Want to engage and connect with your customers more effectively? I had a chance to interview Matt for my Be Amazing or Go Home TV show, and he shared specific insights on how to improve the customer experience. Personalization is a hot topic, and “on-demand” is about giving the customer what they want when they want it.

Customer Experience 113

Customer Experience How To Transportation Travel 113

Blake Morgan

MAY 22, 2023

Purchasing furniture and home decor is a fairly standard experience. Customers browse online or wander through a stark showroom, order their pieces, and move on with their lives. RH (formerly Restoration Hardware) turns that on its head by creating an immersive experience that builds a lifestyle brand, not just sells products.

Strategy 59

Strategy Customer Experience Social Media Retail 59

Experience Matters

MARCH 30, 2017

We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S.

Transportation 120

Transportation Customer Experience Survey Industry 120

My Customer

APRIL 20, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 20th Apr 2022. By Rhys Fisher Staff Writer.

Transportation 52

Transportation Customer Experience Customers 52

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

Customer Experience 162

Customer Experience Self Service How To Banking 162

Seaton CX

MARCH 7, 2023

When your inbox dings and you read that condescending email from Camille—who copied your boss’s boss and half the executive team, of course—blaming you for the customer escalation, your first thought is not to consider her perspective and calmly reassess your position.

Customer Experience 59

Customer Experience Transportation Leadership Fashion 59

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. The result?

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Why is B2B CX Important?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Forrester's Customer Insights

OCTOBER 17, 2018

Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders. While the initial plays will […].

Transportation 37

Transportation Innovation Automotive Examples 37

Avaya

MAY 4, 2016

With happiness being a key focus in Dubai, government agencies are looking towards contributing to the goal of raising the quality of life of customers and ensuring public happiness. These agencies are quickly realizing that the key to delivering a better and more personalized experience is technology.

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

ReviewTrackers

MARCH 1, 2017

Automakers must now craft an engaging digital customer experience , throughout the entire customer journey, to stay relevant and competitive in today’s changing marketplace, according to professional service firm Ernst & Young. Ford is Creating an Engaging Experience. The Future of Automotive.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

CSM Magazine

NOVEMBER 28, 2022

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

AskNicely

OCTOBER 8, 2018

This is the next in an ongoing series of real stories about how businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. NPS Scores + Buses + Trains + Streetcars = CX (The Commuter Experience). TriMet uses it’s NPS Scores to learn about what their customers need.

NPS 75

NPS Customer Experience Net Promoter Score Transportation 75

InMoment XI

JULY 17, 2012

This involved transporting my wife and my 2 and 4-year-old girls across country – literally planes, trains, and automobiles to get there. Needless to say we had many “service experiences” along our way. Recently, I took a family vacation back to my hometown in a little burg in Pennsylvania. It’s always interesting to me how.

Transportation 200

Transportation Customer Experience Training Customers 200

InMoment XI

JULY 17, 2012

This involved transporting my wife and my 2 and 4-year-old girls across country – literally planes, trains, and automobiles to get there. Needless to say we had many “service experiences” along our way. Recently, I took a family vacation back to my hometown in a little burg in Pennsylvania. It’s always interesting to me how.

Transportation 200

Transportation Customer Experience Training Customers 200

InMoment XI

JULY 17, 2012

This involved transporting my wife and my 2 and 4-year-old girls across country – literally planes, trains, and automobiles to get there. Needless to say we had many “service experiences” along our way. Recently, I took a family vacation back to my hometown in a little burg in Pennsylvania. It’s always interesting to me how.

Transportation 200

Transportation Customer Experience Training Customers 200

GetFeedback

APRIL 15, 2019

It’s about connecting with your audience and providing them with a meaningful experience that leaves them wanting more. Your survey questions should reveal the attendees’ needs and expectations of the event, as well as any positive and negative experiences they encountered while attending the event.

Survey 207

Survey Transportation Conference Hotels 207

Experience Matters

APRIL 12, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion.

Industry 145

Industry Transportation Effort Score Consumers 145

CSM Magazine

MARCH 31, 2023

Logistics services deals with organizing, handling and managing the transport, storage, and distribution of products from one place to another. Transport Services Logistics relies heavily on transportation when shipping products from one location to another.

Transportation 52

Transportation Wait Times Training Technology 52

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

ijgolding

JANUARY 24, 2017

From the first time I arrived in Abu Dhabi in 2012, to the my most recent trip to Dubai last week, it has always been clear that the region has a strong desire to satisfy – and often wow – the customer. As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia.

Customer Experience 120

Customer Experience Transportation Banking Customer Journeys 120

Oracle

FEBRUARY 25, 2020

Customer experience starts long before the sale, with immersive, engaging content marketing that hardly feels like “marketing.” ” Companies that take the time to craft quality content that puts the customer first, regardless if they’re still a prospect, is key to truly resonating with an ideal audience.

Examples 84

Examples Marketing Customer Experience Transportation 84

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What's the meaning of customer experience management (CEM)? What's the meaning of customer experience management (CEM)? ViiBE Blog.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Feedbackly

JULY 17, 2023

The University of Turku’s Climate Nudge project focused on promoting sustainable transportation, and to gather comprehensive data about their project, they teamed up with Feedbackly , a customer experience management and feedback platform.

Gamification 52

Gamification Feedback Transportation Travel 52

Experience Investigators by 360Connext

MARCH 16, 2015

Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. We’ll be laying it all out on the table and breaking out our magical magnifying glass to find out what the latest tech will really mean for customer experience. Free webinar this Thursday.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Experience Matters

APRIL 23, 2018

We released the 2018 Temkin Experience Ratings that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. The post 2018 Temkin Experience Ratings: 20 Industry Snapshots appeared first on Customer Experience Matters®.

Industry 159

Industry Transportation Airlines Hotels 159

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Examples Customer Experience Social Media 40

Wired and Dangerous

JULY 14, 2020

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? For today’s customer CONSISTENCY, RELIABILITY and MAKING A STRONG EMOTIONAL CONNECTION brings value and is the key to building LOYALTY which drives ADVOCACY and GROWTH!

Transportation 91

Transportation Loyalty Innovation Customer Service 91