ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

NetBase

APRIL 1, 2019

We’re elated to announce NetBase as the first sentiment analysis platform to offer the real-time, aggressive approach brands have been craving, with an interactive AI Battlebot that will knock your socks off. Sassy Segments are authors of online interactions that keep brand managers on their toes. Interactive Awesomeness.

Interaction 57

Interaction Social Media Brands Tools 57

BirdEye

FEBRUARY 2, 2023

Today, 100K businesses use Birdeye for digital interactions with 100M consumers. We’ve built a strong foundation rooted in efficient growth and customer success and have made strategic investments in innovation (like the recent launch of Birdeye Social and Birdeye Appointments ). This is a pivotal moment for Birdeye and our customers.

Social Media 98

Social Media Innovation Touchpoint Culture 98

BirdEye

APRIL 17, 2024

BirdAI can lend a hand with tasks like drafting social media post ideas or personalizing customer interactions while leaving the final human touch and control in your hands. Watch a demo to know more about how Birdeye and its AI-driven solutions can propel businesses ahead of the curve.

Policies 63

Policies Social Media Video Guidelines 63

BirdEye

MARCH 6, 2023

Digital customer experience has become one of the most critical factors in building a successful business. With the majority of customer interactions happening online, local brands and businesses must ensure that their digital presence is up-to-date, easily accessible, and user-friendly.

Healthcare 98

Healthcare Automotive Hospitality Social Media 98

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). Discover how Lumoa can enhance your customer experience strategy.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

BirdEye

MARCH 5, 2024

At the forefront of this change stands Google’s Search Generative Experience (SGE) , a technology poised to revolutionize how users interact with search engines and how businesses like yours connect with potential customers. User interaction User interaction involves clicking, reading, and navigating to external websites.

Social Media 58

Social Media Interaction Government Trends 58

BirdEye

OCTOBER 2, 2020

Our all-in-one platform gives businesses the visibility into the customer journey necessary to provide great experiences at all times, and in every customer interaction: from discovery to purchase, and beyond. Want to see what all the noise is about?

Video 98

Video Customer Journeys Connections Customer Experience Management 98

BirdEye

AUGUST 31, 2023

In this article, we discuss how you can automate Google reviews from satisfied customers and build your credibility. Be Found Wherever Your Customers Search Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO What is a Google review? What is Google review automation?

Guidelines 110

Guidelines Feedback Resources Policies 110

BirdEye

NOVEMBER 20, 2020

Why is Birdeye the most-awarded customer experience platform on the market? Businesses use our products to better understand customer opinion starting the awareness phase and deliver relevant experiences at every touchpoint. Just this year, we’ve added Interactions and Referrals to the Birdeye suite of products.

Company 96

Company Touchpoint Customer Experience Management Software 96

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. Make interactive website designs Creating a website with interactive elements, such as virtual tours, 3D visualizations, or design quizzes, can help you better engage visitors and enhance the user experience.

Marketing 110

Marketing Social Media Advertising Tips 110

BirdEye

NOVEMBER 28, 2023

Birdeye – all-in-one platform Struggling with restaurant reputation management? Get started for free WATCH DEMO Benefits of online reputation management for restaurants There are several key benefits to online reputation management for restaurants. See how Birdeye can help.

Tips 108

Tips Management Social Media Feedback 108

BirdEye

DECEMBER 8, 2023

Birdeye – all-in-one platform Improve customer communication and follow-up with Birdeye. Get started for free WATCH DEMO Critical elements of effective follow-up emails An inbox is a competitive place to be. Your satisfaction is our priority, and we hope to provide a better experience in the future. Ready to give it a try?

Examples 110

Examples Communication Feedback Meeting 110

BirdEye

SEPTEMBER 15, 2023

This significantly improves conversion rates and helps you devote resources to the right customers. Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. Sales managers can then assign leads to the respective sales rep and accelerate the conversion process.

Sales 110

Sales Chatbots Trends Report 110

BirdEye

JANUARY 25, 2024

Google Business Profile interactions The interaction rates on Google Business Profiles emphasize the platform’s effectiveness in driving winning customer engagement strategies for businesses. On average, a verified Google Business Profile receives about 200 clicks/interactions per month.

Automotive 58

Automotive Hospitality Healthcare Retail 58

BirdEye

NOVEMBER 9, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Top 16 insurance review sites you must know about To boost your insurance business’s reputation, check out these popular insurance review sites in the industry. Relevance to the insurance industry: Select those that specifically cater to insurance services, ensuring feedback.

Insurance 110

Insurance Financial Feedback Consumers 110

BirdEye

JANUARY 25, 2024

Google Business Profile interactions The interaction rates on Google Business Profiles emphasize the platform’s effectiveness in driving winning customer engagement strategies for businesses. On average, a verified Google Business Profile receives about 200 clicks/interactions per month.

Automotive 52

Automotive Hospitality Healthcare Retail 52

BirdEye

FEBRUARY 23, 2023

Artificial Intelligence (AI) is taking the world by storm, transforming how local businesses operate and interact with customers through digital channels. The rapid development of AI is creating a new era of innovation as companies seek to use technology to stay ahead of the competition and meet the evolving needs of their customers.

Customer Experience 94

Customer Experience Chatbots Analytics Touchpoint 94

BirdEye

MARCH 4, 2024

Engaging in these communities expands your network and enriches your online social experience with meaningful interactions. Engage with the platform The more you interact with Facebook by updating your profile, joining groups, and listing your current city, school, or workplace, the more accurate the suggestions become.

Social Media 63

Social Media Groups Connections Engagement 63

BirdEye

MARCH 15, 2024

Watch the Free Demo Now. See Pricing FREE DEMO Things to know before you delete your YouTube channel Before you take the irreversible step of deleting your YouTube channel, it’s crucial to consider these essential points: You will permanently lose all your content, including videos, playlists, likes, comments, and subscribers.

Social Media 58

Social Media How To Video Data 58

BirdEye

AUGUST 25, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is social shopping? This is an effective strategy especially as it develops an interactive purchasing journey. You can create and promote the event as an online shopping event where users can react, purchase, and interact with you in real-time.

Social Media 98

Social Media How To Ecommerce Advertising 98

BirdEye

NOVEMBER 27, 2023

When customers are hard to deal with, the saying “the customer is always right” matters more than ever. It means you must try your best to make customers happy, especially when things get tricky. But here’s the kicker: those seemingly unpleasant interactions are not headaches. Watch the Free Demo Now.

Examples 109

Examples Tips How To Social Media 109

Lumoa

AUGUST 25, 2020

We’ve scoured the web to understand the common denominators used in all these different definitions and have pulled together what we think is the best definition out there: Customer engagement is a broad term used to describe the relationship between a brand and its customers. Social media interaction.

Customer Engagement 208

Customer Engagement Engagement How To Social Media 208

BirdEye

SEPTEMBER 11, 2023

AI-powered reputation management solutions can help you quickly understand customer sentiment, drive personalization at scale, improve response times, and reduce costs. Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Management 58

Management Brand Values Resources Social Media 58

SurveySensum

OCTOBER 11, 2023

Customer Review Source Pricing You just have to pay for the number of responses you want and its basic plan starts at $99/month. With its versatile survey and feedback collection capabilities, it facilitates data-driven decision-making to enhance customer experiences, improve employee engagement, and drive organizational success.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

BirdEye

OCTOBER 11, 2023

Deliver exceptional customer experience Provide omnichannel support, improve response time, & boost reputation with Birdeye. Use social media polls to discern whether your customers prefer human or AI interactions and how often they want to receive communication from you.

Insurance 110

Insurance Industry Customer Experience Self Service 110

SurveySensum

NOVEMBER 28, 2023

Step 9: Personally thank customers who provided feedback and update them on the changes you’ve made. Analyze & Utilize Customer Feedback Effectively – Request a Demo Now , let’s talk about it through the case study of one of the automotive clients, I recently worked with, who was facing similar problems.

Automotive 52

Automotive NPS Feedback Case Study 52

BirdEye

NOVEMBER 7, 2023

Secure your spot for this exclusive event and experience automotive excellence firsthand! Demo request car sales email Subject: Your Personalized Vehicle Demo Experience Awaits! Whether it’s safety features, technology, or performance, experience it firsthand. Watch the Free Demo Now.

Sales 114

Sales Automotive Tips Advertising 114

BirdEye

FEBRUARY 13, 2024

We have been thrilled with every aspect of our interaction and dealings with Birdeye. Watch the Free Demo Now. See Pricing FREE DEMO 4. Interactive online workshops: Conduct live webinars where participants can ask questions and learn exercises. This will be more engaging than passive seminars.

Marketing 58

Marketing Social Media How To Healthcare 58

BirdEye

AUGUST 3, 2023

Build Customer Feedback Surveys that Yield Results Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Why measure CSAT score? After interactions with customer support It is common for companies to survey their customers after a support interaction.

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

BirdEye

JANUARY 5, 2023

If customer comments are left unanswered, this can hurt a company’s reputation – especially when it comes to negative reviews. Customer service skills are also a must-have for this role because there will likely be frequent interactions with customers online. Technical knowledge for an online reputation manager.

Company 98

Company Management Multi-Channel Social Media 98

BirdEye

MARCH 15, 2024

Instagram stories allow businesses and Instagram creators to interact with their followers, share exclusive content that may not work well on posts, and boost their overall engagement. Watch the Free Demo Now. The post How to change the background color on an Instagram story appeared first on Birdeye Customer Experience Management.

Social Media 63

Social Media How To Video Multi-Channel 63

SurveySensum

JANUARY 18, 2024

Solution – Targeted Questions, Branching Logic, and Progress Indicators Targeted Questions : Tailoring surveys to focus on specific aspects of the customer experience ensures that your customers only engage with questions relevant to their interactions. ” Seriously? I know I have.

Survey 52

Survey Guidelines Feedback Communication 52

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

BirdEye

NOVEMBER 30, 2023

Implementing a conversational AI chatbot like Birdeye Webchat to interact with visitors, collect information, and turn visitors into leads. Conversational AI chatbots can mimic human interaction and convince customers to engage with your business. Watch the Free Demo Now. See Pricing FREE DEMO 6.

Travel 109

Travel Marketing Social Media Hotels 109

SurveySparrow

SEPTEMBER 20, 2021

Bonus points if the user gets a free trial along with a demo. Uses: Experience management software has so many uses. They can include customer experience (CX), employee experience (EX), product experience (PX), reputation management, and more. Offline feedback management.

Omni-Channel 52

Omni-Channel Software Tools Management 52