Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. To view the full Smarter Demos series, visit [link].

Automotive 84

Automotive Innovation Video Consumers 84

InMoment XI

FEBRUARY 16, 2024

AI-Driven Listening Strategy The Role of AI in Enriching Customer Interactions Harnessing the power of AI, businesses can move beyond traditional feedback mechanisms to engage customers in conversations that matter. To learn more about InMoment’s Integrated CX approach, schedule a demo today!

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

SurveySparrow

NOVEMBER 7, 2023

Interactive Features: Engage users with video surveys, quizzes, and personalized Thank You pages, enhancing the survey experience. Typeform enables businesses and individuals to create interactive forms, quizzes, and polls that capture meaningful insights. Pricing: $19 per month If you don’t have an account, now’s the time.

Interaction 52

Interaction Social Media Survey Hotels 52

Oracle

MAY 14, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. To see more interviews and customer experience takeaways from NRF 2019, read “ NRF 2019: 3 Days of Retail Customer Experience Takeaways “ And to view the full Smarter Demos series, visit [link].

Training 58

Training Retail Video Sales 58

CustomerGauge

JANUARY 31, 2017

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge.

Survey 60

Survey Customer Journeys Interaction Company 60

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! A touchpoint is any contact or interaction a customer has with your organization. They’re critical interactions within the customer journey that help define key moments in the process that can build or erode customer trust.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

InMoment XI

JANUARY 12, 2024

What is Conversation Intelligence Conversation intelligence refers to the ability to understand, analyze, and optimize human conversations, particularly in the context of business interactions. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

InMoment XI

AUGUST 3, 2023

By tapping into unstructured data sources, businesses can elevate their customer experience strategies, customer experience research , improve personalized interactions, and create more meaningful connections with their target audience, ultimately gaining a competitive edge in today’s data-driven marketplace.

Analytics 488

Analytics Customer Insights Data Social Media 488

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! A touchpoint is any contact or interaction a customer has with your organization. They’re critical interactions within the customer journey that help define key moments in the process that can build or erode customer trust.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

Oracle

APRIL 9, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 8th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. The post Smarter Demos: The Smart Shopping Cart appeared first on SmarterCX.

Retail 40

Retail Omni-Channel Video Innovation 40

InMoment XI

FEBRUARY 14, 2024

However, all your customers want the same thing: to be able to interact with their brand on their terms. This approach ensures that customers can interact with a business or brand consistently regardless of whether they are using a website, a mobile app, social media, a physical store, or any other channel.

Omni-Channel 260

Omni-Channel Customer Experience Social Media Touchpoint 260

InMoment XI

MARCH 5, 2024

The best way to do that is by being able to understand the vast amounts of unstructured data that come with customer interactions. Unstructured data is so important because it represents such a large portion of the total amount of data you will interact with. What is Unstructured Data? References Research World. 2/29/24.

Data 260

Data Customer Experience Social Media Analysis 260

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. How are they interacting with our brand?” How are they clicking?

Analytics 45

Analytics Loyalty Rewards Programs Retail 45

Optimove

JUNE 24, 2019

Director of CRM, Rush Street Interactive. The post Request Demo Survey appeared first on Optimove. We ‘geek out’ on a daily basis over the near-limitless options we have to customize campaigns and the actionable insights we see via the reporting.”. Nikki Patel.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

SaleMove

APRIL 30, 2021

As in-person interactions have become de-emphasized, customers still want personalized communications with financial institutions. Request your personalized demo today. The post Add Clarity to Your Customer Service Interactions appeared first on Glia Blog | Digital Customer Service Explained.

Interaction 52

Interaction Customer Service Financial Consulting 52

Kayako

APRIL 14, 2016

Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? This is where interactive video comes in. What’s the deal with interactive video? Interactivity helps keep your viewers engaged.

Self Service 120

Self Service Video Interaction How To 120

Interactions

JUNE 11, 2020

This week, we spoke with Michael Johnston, Director of Research & Innovation here at Interactions, and Ethan Selfridge, our Conversational AI Manager. If we build out a vision for what’s possible, and that demo raises eyebrows, that shows us there’s value in what we’re creating and gives us some direction. . Michael : Right.

Interaction 71

Interaction Innovation Omni-Channel System 71

Oracle

JUNE 6, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services. He can interact with those lists. Copyright © 2019 Oracle.

Financial 40

Financial Video Banking System 40

Avaya

APRIL 27, 2017

Visit Avaya’s Booth 623 for a fun omnichannel contact center experience that shows you how to create satisfaction—happiness—for customers throughout their interactions with your company. And Avaya Aura® Workforce Optimization , which helps you drive a better customer experience by generating relevant and timely insights from each interaction.

Contact Center 54

Contact Center Omni-Channel Customer Journeys Multi-Channel 54

Oracle

NOVEMBER 1, 2018

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. This first video in the Smarter Demos series features an example of an intelligent chatbot, utilizing Facebook Messenger, which demonstrates a convenient, omnichannel restaurant ordering experience.

Chatbots 40

Chatbots Omni-Channel Video Innovation 40

NetBase

APRIL 1, 2019

We’re elated to announce NetBase as the first sentiment analysis platform to offer the real-time, aggressive approach brands have been craving, with an interactive AI Battlebot that will knock your socks off. Sassy Segments are authors of online interactions that keep brand managers on their toes. Interactive Awesomeness.

Interaction 57

Interaction Social Media Brands Tools 57

NobelBiz

APRIL 24, 2019

NobelBiz takes over the controls of Nex Interactive, a leading manufacturer of Hosted Contact Center Cloud-Based Systems. Now, with the addition of Nex Interactive, we have combined the best of all telephony products and services into a perfectly blended suite of Cloud-Based Contact Center tools.

Interaction 52

Interaction Contact Center Multi-Channel System 52

Retently

MAY 2, 2023

CSAT stands for Customer Satisfaction Score and is sent after a customer interacts with your business to see how satisfied they are with the product or the interaction itself. To make a great first impression, you need a seamless experience with easy-to-find product information, engaging demos, and high-quality marketing materials.

Customer Journeys 142

Customer Journeys Survey Effort Score NPS 142

ReviewTrackers

FEBRUARY 22, 2017

Four years ago, our company was named one of the Innovative Web Technologies finalists for SXSW Interactive Accelerator, where we were able to show off the cutting-edge technology that powers our review management software platform. SXSW Interactive Trade Show. This is an interactive event. Are you going to SXSW? 10 am to 6 pm.

Interaction 63

Interaction Meeting e-support Innovation 63

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

Sports 59

Sports CRM Conference Groups 59

TechSee

APRIL 9, 2024

It fundamentally transforms the customer’s initial interaction with the service, setting a positive tone for the entire customer journey. Moreover, this initial success builds customer confidence in using digital tools for future service interactions, fostering a more tech-savvy, self-reliant customer base.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

ClientSuccess

NOVEMBER 4, 2019

In the day-to-day business dealings of a Customer Success Manager (CSM) and customers, the main interactions are typically with end users, project leads, or decision makers. Here are some situations that warrant executive interactions, as well as some tips on how to build comfortable, executive-level relationships with your customers. .

Interaction 45

Interaction How To Customers Meeting 45

Wootric CX Blog

SEPTEMBER 8, 2020

One of them is bound to be the customer support interaction. How to Analyze Support Interactions for Improving Customer Journey. Below, we have identified some proven methods to analyze support interactions (experience data) and identify the bottlenecks (and eliminate them) for improved customer satisfaction and retention.

Interaction 52

Interaction Customer Journeys Effort Score Touchpoint 52

Uniphore

JUNE 10, 2021

Try Demo Now. Agents were overwhelmed by the business, products/processes or customer-interaction technology. Automation can cut onboarding time by freeing agents to focus on higher priority interactions. As a result, our products and services have created more meaningful customer interactions worldwide. Read More.

Call Center 246

Call Center Self Service Contact Center Case Study 246

ClientSuccess

NOVEMBER 4, 2019

In the day-to-day business dealings of a Customer Success Manager (CSM) and customers, the main interactions are typically with end users, project leads, or decision makers. Here are some situations that warrant executive interactions, as well as some tips on how to build comfortable, executive-level relationships with your customers. .

Interaction 40

Interaction How To Customers Meeting 40

Inbenta

AUGUST 18, 2023

The addition of interactive product demos will provide Inbenta’s customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services. To learn more about Inbenta’s new product demo capabilities, click here. Canada, and the U.K.

Self Service 52

Self Service Chatbots Touchpoint Innovation 52

SurveySensum

FEBRUARY 21, 2024

In today’s business landscape, the integration of artificial intelligence (AI) into customer interactions has become pervasive, spanning industries from retail to healthcare. Moreover, injecting humor, empathy, and other human qualities into AI interactions can significantly enhance the customer experience.

Connections 52

Connections Strategy e-support Chatbots 52

SurveySparrow

MARCH 19, 2024

Product Demo Videos If you have a complicated product or service, particularly in the B2B market, product demo videos help build awareness and interest with your audience. Tutorial Videos Similar to a product demo, tutorials show your audience how to solve multiple problems and make the best use of the product or service.

Video 95

Video Strategy Marketing Social Media 95

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

Team Support

MARCH 18, 2024

It includes a range of features such as an intelligent chatbot software, a comprehensive knowledge base, dedicated customer support portals, and interactive communities. Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform.

Self Service 52

Self Service Software Knowledge Base Chatbots 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share.

Contact Center 52

Contact Center Training Video Tools 52

TechSee

JUNE 1, 2023

TechSee’s visual assistance helps us see and interact with our recipients in their environment. Visual assistance is almost like a physical interaction. Every interaction we’ve had with Cochlear has been great. To see how TechSee’s visual assistance can help your organization, contact us for a demo.

Technology 207

Technology Video Connections Interaction 207