Webinar: Artificial Intelligence in Customer Experience Management

MaritzCX

Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey.

Top 10 customer experience management software in 2019

SurveySparrow

“The customer experience is the next competitive battleground.” – Jerry Gregoire. How prepared are you for this new battleground of customer experience? Every company of every industry pledges its primary focus to be on customer experience.

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Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

Being able to prove that changes in the customer experience improve the bottom line, drive customer loyalty and impact overall business growth can be a tough battle. Maxie Schmidt-Subramanian: Maxie Schmidt is a principal analyst serving customer experience (CX) professionals.

Webinar: Driving Action, not just Insights

CloudCherry

There’s a big gap that exists between asking customers for feedback and then taking relevant action. But the jump from understanding the current customer experience to understanding how to improve it is a big one. Webinar: Get a little more action out of your insights.

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Webinar: Driving Action, not just Insights

CloudCherry

There’s a big gap that exists between asking customers for feedback and then taking relevant action. But the jump from understanding the current customer experience to understanding how to improve it is a big one. Webinar: Get a little more action out of your insights.

CEM 195

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

Being able to prove that changes in the customer experience improve the bottom line, drive customer loyalty and impact overall business growth can be a tough battle. All webinar attendees will also receive a full download of Maxie Schmidt’s report – a $499 value.

State of Business-to-Business Customer Experience Management

ClearAction

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? High-Touch in B2B Customer Experience.

5 Ways Cloud Technology is Transforming Customer Experience Management

Smarter CX

This is a preview of the on-demand webinar, Digital Transformation of Customer Experience Management: The Role of Cloud Technology. Cloud technology plays a key role in helping brands take their CX management to the next level. times annual increase in customer satisfaction rates. With a Software-as-a-Solution (SaaS) product, an application is hosted on a third party’s premises, and that third party is responsible for managing it.

Webinar About Best Practices: Customer Experience Management, Technology, Roles and Strategy

Natalie Petouhof

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success ! Decide Who Will Lead The Experience Management Strategy: A Competitive Advantage.

Customer Experience Management Guide: 55 Tips to Improve Customer Experience

Natalie Petouhof

Tweet Customer experience management is a top priority for many enterprises, particularly as we look beyond 2016 to the competitive landscape. Today, customer experience heavily influences customer retention, customer loyalty, and customer advocacy – all desirable outcomes for modern organizations. Managing the customer experience, however, is a facet of business operations that proves challenging.

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Customer Experience in Field Service – On Demand Webinar

Service Strategies

On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service

5 Must-Haves in your Customer Experience Management Platform

Clarabridge

By Fabrice Martin, VP of Product Management. There are two things to keep in mind about customer experience management (CEM): It is very important, and it is very hard to get right. You want every interaction to go smoothly and leave the customer satisfied.

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What Is Customer Experience Management

Confirmit

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. What Are the Benefits of Customer Experience Management?

What Is Customer Experience Management

Confirmit

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. What Are the Benefits of Customer Experience Management?

Connecting Customer Experience Goals to Financial Metrics to Prove ROI

CloudCherry

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. In today’s customer-centric market, the customer experience is no longer just a marketing factor to consider.

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Brilliant Customer Success Webinar

Service Strategies

In this energetic webinar you and your team will gain a deeper understanding of the key issues and actions required to transition your organization to customer success. The post Brilliant Customer Success Webinar appeared first on Service Strategies.

Connecting Customer Experience Goals to Financial Metrics to Prove ROI

CloudCherry

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. In today’s customer-centric market, the customer experience is no longer just a marketing factor to consider.

ROI 260

Customer Success – On Demand Webinar

Service Strategies

On demand webinar hosted by Service Strategies. Whether a traditional product company or one that offers cloud-based subscriptions, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t. For organizations in complex, competitive environments, building customer success may not be an option, but a requirement…. The post Customer Success – On Demand Webinar appeared first on Service Strategies.

Aberdeen On-Demand Webinar | State of Service 2019

Astea

Watch the Aberdeen on-demand webinar ‘State of Service 2019’ to learn what it takes to be a best-in-class service leader. In fact, in a survey of 369 participants, 53% agreed that improving customer satisfaction is the top priority for service leaders.

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Customer Success Tips for Top Performance – On Demand Webinar

Service Strategies

On demand webinar hosted by Service Strategies. In this session titled Customer Success - Transitioning Tips for Top Performance, you will gain a deeper understanding of the key issues, opportunities, and appropriate actions required to transition your organization to customer success. The post Customer Success Tips for Top Performance – On Demand Webinar appeared first on Service Strategies.

Delivering actionable CX insights to the business: A Q&A with CX Journey’s Annette Franz

Vision Critical

More and more companies today are investing billions of dollars in customer experience (CX) programs. Executives are evangelizing the importance of delivering a more seamless experience, recognizing that CX is now the new battlefield in business.

B2C 217

The New Digital Leader – CX Workout Webinar

CX Workout - Ideas Blog

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. The first one is about customers.

The New Digital Leader – CX Workout Webinar

CX Workout - Ideas Blog

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. The first one is about customers.

From Frontline Staff to Brilliant Customer Success Team – On Demand Webinar

Service Strategies

In this on demand webcast, hosted by Service Strategies, on transitioning From Frontline Staff to Brilliant Customer Success Team you will gain insight into the key issues involved in developing a strong customer success team. Do you or your team touch the customer? The post From Frontline Staff to Brilliant Customer Success Team – On Demand Webinar appeared first on Service Strategies.

6 Steps for Transforming Customer Experience [Webinar]

Qualtrics

Creating unforgettable customer experiences involves more than just sending satisfaction surveys – it starts with shifting your company focus to customer obsession. So what happens if leaders don’t make the customer a priority?

Webinar – From Frontline Staff to Brilliant Customer Success Team

Service Strategies

For the customer to have the necessary brilliant experiences that lead to customer success, your frontline personnel have to perform brilliantly as part of the customer success team. The post Webinar – From Frontline Staff to Brilliant Customer Success Team appeared first on Service Strategies. Customer Experience Management Customer Loyalty Customer Success

Q&A On CX Measurement And ROI

Forrester's Customer Insights

I recently cohosted the webinar How To Prove The ROI Of CX with Ben Brown, a senior consultant from Forrester’s Total Economic Impact™ (TEI) team. Ben creates ROI models for a living, so he was the perfect partner in crime for this webinar.

Predictions 2020: Answers To Your Questions

Forrester's Customer Insights

I recently hosted Forrester’s Predictions 2020 webinar, where I interviewed CEO George Colony and other Forrester thought leaders on the dynamics that will shape 2020 and beyond. Attendees were able to ask questions during the webinar, some of which could not be answered live.

Attend our Travel Industry Webinar on Tuesday, Dec 6

COPC

Learn about the Customer Experience in Travel and Hospitality. This survey program is an extension of the Customer Experience Management Benchmark (CXMB) Series. Webinar on Tues., Our first industry focus is the customer experience in travel and hospitality, including the customer care experience, the purchase experience, and customer loyalty. COPC Inc.

The payment engine in healthcare, with Jennifer LeMieux of Gaffey Healthcare — CB21

Customer Bliss

I can’t believe we’re at 21 episodes of The Chief Customer Officer Human Duct Tape Show. Jennifer is Chief Customer Officer at Gaffey Healthcare. Could they be counted on for a joint podcast or webinar?

Philosophies to Improve Your Customer Experience in 2015

Beyond Philosophy

I dedicate my career to helping organizations take their current Customer Experience to the next level, or Beyond the Philosophy of it and into the “real world.”. It is how they feel at every moment of your experience from beginning to end. There are many philosophies out there.

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Customer Experience Best Practices: Change Management (2 of 2)

PeopleMetrics

In part one, we discussed some of the risks of a failed Voice of the Customer rollout, and we covered four customer experience best practices for managing change. Balance the customer feedback. Put customer feedback on every agenda.

CX Club – Round 8 – Leadership (part 2) – Leadership Immersion, Project Phasing & Prioritisation

Ian Williams

In this next video in the CX Club series, Ian Williams from Jericho and Christopher Brooks from Clientship CX look at leadership in terms of the way it relates to customer experience. And they do, they genuinely believe the customer experience is the right thing to do.

Music: A Marketing Tool

Beyond Philosophy

When it comes to branding there might be no better way than using music to help a Customer remember your brand promise. Apple and Coke have chosen good songs to create the memory with their Customers. Read more about the book and register for the webinar, here.

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You Can’t Legislate Customer Centricity

Beyond Philosophy

One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. He said the federal standard he would impose to notify Customers their information had been compromised should be 30 days. This is a law for the “non-Customer centric” organizations.

Don’t Disappoint your Customers this Holiday Season

Beyond Philosophy

How can marketers avoid creating a disappointed Customer? Reading these comments, I thought, “The Customers are feeling disappointed due to the way that their expectations have been set.”. Clearly avoiding disappointment means meeting the expectations of your Customers.

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3 Ways to Use Mobile To Your Advantage

Beyond Philosophy

Chances are, 70% or more of your Customers are reading/Googling/posting on mobile devices about your organization, too. Train customer staff across all channels. Customer-facing staff should know how to use all the channels you have available.

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