Customer Experience Management, Customer Experience Professionals, Customers and Webinar

Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations.

Customer Experience Professionals

Customer Experience Professionals CEM Customer Experience Customer Experience Management

Die Customer Experience Professional Association gibt es jetzt auch in Deutschland, Österreich und der Schweiz – und wir brauchen Ihre Beteiligung.

eglobalis

SEPTEMBER 30, 2017

Die CXPA hilft Customer-Experience (CX)-Spezialisten, das Customer-Experience-Management zu einem festen Bestandteil der Unternehmensausrichtung zu machen und Transformation über die gesamte Unternehmung hinweg einzubetten. Webinare, Panels und andere Online-Learning-Tools. Zugang zu CX-Experten.

Customer Experience Professionals

Customer Experience Professionals CEM Customer Experience Customer Experience Management

The State of Customer Experience: Time to Get Real

Confirmit

JANUARY 29, 2019

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.

Customer Experience

Customer Experience Customer Experience Professionals Report Customer Experience Management

Webinars

From Data to Decisions: Maximizing Retail Potential with AI

MORE WEBINARS

Is the Customer Experience Really Everyone's Job?

CX Journey

OCTOBER 27, 2015

Pundits and experts alike say that customer experience is everyone's job. If you google "customer experience is everyone's job" and "customer service is everyone's job," you'll find endless articles, blogs, and webinars with that very title. NO, customer experience is not everyone's job.

Customer Experience

Customer Experience Customer Experience Professionals Consulting Call Center

What is Your Company Doing to Celebrate Its #CX Professionals?

CX Journey

SEPTEMBER 1, 2016

CX Day is a celebration of customer experience professionals, those folks who work tirelessly to design and deliver a great customer experience to their customers. This day is meant to not only highlight the profession but also to continue to raise awareness of the importance of the customer experience.

Company

Company Customer Experience Professionals Customer Experience Management Customer Experience

The State of Customer Experience: Time to Get Real

Confirmit

JANUARY 29, 2018

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.

Customer Experience

Customer Experience Customer Experience Professionals Report Customer Experience Management

Confirmit Joins CXPA in CX Day Celebrations

Confirmit

SEPTEMBER 18, 2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association ( CXPA ), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession. A win/win for all concerned.

Customer Experience Professionals

Customer Experience Professionals Insurance Leadership Innovation

Customer experience for government: 6 resources for understanding OMB Circular A-11 Section 280

Qualtrics

MARCH 29, 2019

federal government agencies, our team is always working with clients and partners on fascinating, newly emerging issues that impact the business, customer, and employee experience parts of federal government agencies. Two Webinars Available On-Demand. Here’s a link to the webinar replay.

Government

Government Resources Customer Experience Video

Driving Measurable Results from CX Initiatives

Verint

SEPTEMBER 22, 2017

In my last post , I reflected on my vacation to the Galapagos and my thoughts on how customer experience programs needed to evolve similarly to how various endemic species of the Galapagos were required to in order to survive. Want to learn more?

Measurement

Measurement Case Study Comparison Customer Experience Professionals

Where customer feedback and security collide

Qualtrics

MARCH 19, 2019

Collecting customer feedback has become a bigger imperative than ever before for federal government agencies. You might think that with all the ways there are to collect customer feedback nowadays, it would be simple for every company or organization to do it, right? But PRA isn’t the only big concern for agency leaders anymore.

Feedback

Feedback Government Survey Data

You have experience and operational Data. Now what? Governance.

Qualtrics

MARCH 26, 2019

Don’t you just love customer stories? If your business or agency has been around for a while, then you probably know at least one story of how a customer’s life has been transformed by the work of your organization. It’s always great to tell customer stories. It’s always great to tell customer stories.

Government

Government Data Policies Guidelines

How Customer Success Can Catalyze Customer-Centric Change

ChurnZero

APRIL 12, 2019

Customer-centricity is a term that gets bounced around a lot, but what does it really mean? And even more, what can Customer Success teams do to contribute to their organization’s Customer Experience (CX) evolution? During this webcast we also learned: The key aspects of customer-centric business practices (e.g.

Customer Centricity

Customer Centricity Customer Success Net Promoter Score Self Service

From Call Center to Consultant: 6 Steps I Followed to Build My Customer Experience Career

Michel Falcon Experience

FEBRUARY 19, 2016

If you’re reading this, you most likely have a career in customer experience. Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. Hosted free webinars. Step 1: Be a Practitioner, Not a Guru or Expert .

Call Center

Call Center Consulting Customer Experience Net Promoter Score

Customer Experience Update

Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

Die Customer Experience Professional Association gibt es jetzt auch in Deutschland, Österreich und der Schweiz – und wir brauchen Ihre Beteiligung.

Webinars

Trending Sources

The State of Customer Experience: Time to Get Real

Webinars

Is the Customer Experience Really Everyone's Job?

What is Your Company Doing to Celebrate Its #CX Professionals?

The State of Customer Experience: Time to Get Real

Confirmit Joins CXPA in CX Day Celebrations

Customer experience for government: 6 resources for understanding OMB Circular A-11 Section 280

Driving Measurable Results from CX Initiatives

Where customer feedback and security collide

You have experience and operational Data. Now what? Governance.

How Customer Success Can Catalyze Customer-Centric Change

From Call Center to Consultant: 6 Steps I Followed to Build My Customer Experience Career

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