CloudCherry

OCTOBER 10, 2018

There’s a big gap that exists between asking customers for feedback and then taking relevant action. But the jump from understanding the current customer experience to understanding how to improve it is a big one. Webinar: Get a little more action out of your insights. That’s just not good enough. says Bruce Temkin.

CEM 150

CEM Analytics Survey Groups 150

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform.

Roadmap 108

Roadmap Management CEM Software 108

SurveySparrow

JULY 17, 2019

“The customer experience is the next competitive battleground.” – Jerry Gregoire. How prepared are you for this new battleground of customer experience? Every company of every industry pledges its primary focus to be on customer experience. Were you able to improve customer experience?

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

CloudCherry

SEPTEMBER 18, 2018

Being able to prove that changes in the customer experience improve the bottom line, drive customer loyalty and impact overall business growth can be a tough battle. Customer Experience teams need to start building their business case now to be successful with future funding requests. Watch it On Demand.

Financial 186

Financial Measurement Leadership Resources 186

CloudCherry

SEPTEMBER 18, 2018

Being able to prove that changes in the customer experience improve the bottom line, drive customer loyalty and impact overall business growth can be a tough battle. Customer Experience teams need to start building their business case now to be successful with future funding requests. Read her full bio here.

Financial 150

Financial Measurement Leadership Resources 150

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Customer Experience Management 40

Customer Experience Management Technology Strategy Management 40

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Organizations eventually picked up on its impact, focusing now on creating delightful customer experiences for all who walk through their doors.

ROI 256

ROI Financial CEM Metrics 256

CloudCherry

SEPTEMBER 18, 2018

Being able to prove that changes in the customer experience improve the bottom line, drive customer loyalty and impact overall business growth can be a tough battle. Customer Experience teams need to start building their business case now to be successful with future funding requests. Watch it On Demand.

Financial 150

Financial Measurement Leadership Resources 150

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Organizations eventually picked up on its impact, focusing now on creating delightful customer experiences for all who walk through their doors.

ROI 225

ROI Financial CEM Metrics 225

Alliance by IFS

MARCH 6, 2019

Watch the Aberdeen on-demand webinar ‘State of Service 2019’ to learn what it takes to be a best-in-class service leader. It comes at no surprise that with an increase in the competition pool and technology outlets, service leaders are striving now, more than ever, to attract and retain customers.

CEM 90

CEM Self Service Customer Satisfaction Technology 90

Natalie Petouhof

APRIL 7, 2016

Tweet Customer experience management is a top priority for many enterprises, particularly as we look beyond 2016 to the competitive landscape. Today, customer experience heavily influences customer retention, customer loyalty, and customer advocacy – all desirable outcomes for modern organizations.

Customer Experience Management 40

Customer Experience Management Tips Customer Experience Management 40

Service Strategies

OCTOBER 4, 2018

On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

Customer Experience 56

Customer Experience Customers Industry Strategy 56

BirdEye

OCTOBER 3, 2023

However, according to customer experience expert Jay Baer, these reactions will only backfire. During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. Access the webinar here.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Here are the key takeaways from the webinar.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Social media is also a powerful marketing tool used by businesses of all sizes.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Interactions

JANUARY 26, 2023

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. To learn more about how Interactions Trustera keeps sensitive customer data safe, check out our webinar.

Interaction 62

Interaction Customer Service Contact Center Social Media 62

BirdEye

JUNE 14, 2022

During a recent webinar, we sat down with SEO expert Steve Wiideman to talk about five new changes to Google’s algorithm and how they can directly impact your business. This helps to avoid customers getting confused – or worse – choosing a competitor who has their business listed correctly. New map and local interface in search.

Strategy 98

Strategy Hotels Advertising Industry 98

Service Strategies

SEPTEMBER 1, 2016

In this energetic webinar you and your team will gain a deeper understanding of the key issues and actions required to transition your organization to customer success. The post Brilliant Customer Success Webinar appeared first on Service Strategies.

Customer Success 40

Customer Success Customers Strategy Customer Experience Management 40

Service Strategies

MAY 25, 2016

On demand webinar hosted by Service Strategies. Whether a traditional product company or one that offers cloud-based subscriptions, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t.

Customer Success 40

Customer Success Loyalty Customers Strategy 40

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

COPC

DECEMBER 1, 2016

Learn about the Customer Experience in Travel and Hospitality. This survey program is an extension of the Customer Experience Management Benchmark (CXMB) Series. Webinar on Tues., The post Attend our Travel Industry Webinar on Tuesday, Dec 6 appeared first on COPC Inc. Register Now!

Travel 40

Travel Industry Hospitality Hotels 40

BirdEye

APRIL 28, 2023

You can also collect and manage reviews from Google My Business or industry-specific business listing sites. Virtual events and webinars Content also comes in the form of virtual events, podcasts, and webinars. Webinars offer a cost-effective way to promote your insurance business by sharing helpful information with viewers.

Insurance 98

Insurance Strategy Marketing Social Media 98

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. As those of you know who have attended previous webinars, our goal is a simple one.

Leadership 40

Leadership Course Case Study Social Media 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. As those of you know who have attended previous webinars, our goal is a simple one.

Leadership 40

Leadership Course Case Study Social Media 40

Service Strategies

SEPTEMBER 1, 2016

On demand webinar hosted by Service Strategies. In this session titled Customer Success - Transitioning Tips for Top Performance, you will gain a deeper understanding of the key issues, opportunities, and appropriate actions required to transition your organization to customer success.

Tips 40

Tips Customer Success Strategy Customers 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. As those of you know who have attended previous webinars, our goal is a simple one.

Leadership 40

Leadership Course Case Study Social Media 40

Hello Customer

JANUARY 27, 2021

Customer experience has been around for some time now. Despite lots of companies are cutting budgets on their CX efforts, it’s important to put your customer in the center of your activities. And moving forward, how can you do customer experience on a limited budget and put it back on your company’s strategic agenda?

Customer Experience 98

Customer Experience eBook ROI Customer Journeys 98

Service Strategies

NOVEMBER 3, 2016

For the customer to have the necessary brilliant experiences that lead to customer success, your frontline personnel have to perform brilliantly as part of the customer success team. The post Webinar – From Frontline Staff to Brilliant Customer Success Team appeared first on Service Strategies.

Customer Success 40

Customer Success Customers Strategy Customer Experience 40

Service Strategies

NOVEMBER 3, 2016

In this on demand webcast, hosted by Service Strategies, on transitioning From Frontline Staff to Brilliant Customer Success Team you will gain insight into the key issues involved in developing a strong customer success team. Do you or your team touch the customer? Check out this webcast.

Customer Success 40

Customer Success Strategy Customers How To 40

BirdEye

SEPTEMBER 22, 2023

This article was inspired by insights from a recent webinar featuring Ben Fisher, co-founder of Steady Demand, Steve Wiideman, CEO and Sr. Watch the full webinar here. Optimize website experiences AI chatbots allow you to engage website visitors in real-time through conversational interfaces.

Social Media 58

Social Media Chatbots Tools Tips 58

BirdEye

JUNE 14, 2022

During a recent webinar, we sat down with SEO expert Steve Wiideman to talk about five new changes to Google’s algorithm and how they can directly impact your business. This helps to avoid customers getting confused – or worse – choosing a competitor who has their business listed correctly. New map and local interface in search.

Hotels 52

Hotels Advertising Industry Customer Experience Management 52

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. These trends have created what I believe is the next frontier in CX – high-impact customer experience.

Trends 90

Trends Self Service B2B Roadmap 90

Service Strategies

FEBRUARY 12, 2015

Customer experience (CX) is hot. This web cast, presented by Dr. James "Alex" Alexander, covered some of the critical aspects of how to brilliantly use CX to create customer success, while generating profitable revenue for your services business.

Customer Experience 40

Customer Experience Customers Customer Success Strategy 40

PeopleMetrics

APRIL 3, 2015

In part one, we discussed some of the risks of a failed Voice of the Customer rollout, and we covered four customer experience best practices for managing change. Balance the customer feedback. The early stages of customer experience management are all about beating the figurative drum.

Customer Experience 48

Customer Experience Management Feedback Software 48

Experience Matters

OCTOBER 15, 2015

Are Customer Emotions & Behaviors the Future of Customer Experience? That’s a question that Colin Shaw and I recently discussed/debated during a joint webinar. ” Customer experience is all about people (human beings!) Behavioral Guide to Customer Experience Design (report).

eBook 120

eBook Video Employee Engagement Customer Experience Design 120

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. This is a major responsibility with a company that has 13 million customers and about 3,000 employees.

Telecommunications 120

Telecommunications Company Culture NPS 120