BlueOcean
OCTOBER 6, 2020
For clients with complex care scenarios – whether that is enterprise customer success management or providing critical support direct to consumers – change is never taken lightly. Let’s face it: Contact center metrics that measure customer service as if it’s some kind of race (think Average Handle Time) are frankly table stakes.
Lumoa
MARCH 9, 2023
Customer empathy is at the heart of Lush’s approach to building trust with its customers. By understanding that their customers care deeply about the products they buy and how they are created, Lush has taken steps to address these concerns. Buffer prioritizes customer empathy in their approach to customer service.
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NetBase
DECEMBER 31, 2018
Like all years, 2018 offered a number of lessons in how to break new ground using social media. It also reminded us how easily things can go off track when you’re not using social listening to guide your efforts. Customer Success. Insights Should Inform. Understanding Influencers.
Clarabridge
SEPTEMBER 2, 2015
Let’s face it, enterprise software usually takes up a large portion of your social media and marketing budget. Justifying the cost of enterprise social media software isn’t always as easy and proves to be a time-consuming process to ensure a good fit for your company. by Sofie De Beule, Community Manager at Engagor .
ijgolding
JULY 18, 2018
The Customer Service Summit is a two-day event bringing over 150 senior customer experience, customer service and social customer care leaders together to discuss strategies for delivering effortless, efficient, and engaging customer experiences in an age of everchanging customer expectations.
Lithium
SEPTEMBER 21, 2022
Customer care is convoluted at the best of times. While the customer can use your product or service wrong once, your customer care system has to be right every time. A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them.
Magellan Solutions
FEBRUARY 9, 2021
Assistants are tasked to customize these and attract new partnership. Social Media . Come up with new ideas to produce original content through social media. Also, they function as part sales, part tech support, and part customer success. We have responsive and round-the-clock help to customers.
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