Remove Customer Care Remove Customer Success Remove Mobile Customer Service Remove Social Media
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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **. . • The State of Customer Service and Support Evolves . •

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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

How has social media provided a level-playing field to customer experience in the business world? If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted.