Oracle

SEPTEMBER 19, 2018

Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. General Session: The Latest CX Innovations for Sales. What does the future hold for sales professionals? Your Roadmap of the Future for Sales and Service. How do you build a loyal customer base?

Sales 49

Sales Roadmap Loyalty Chatbots 49

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 92

Data Analytics Customer Retention Software 92

Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success Qualified Leads is that solution. .

NPS 98

NPS Effort Score Leadership Sales 98

BirdEye

JULY 7, 2022

Their iPhones and Androids are constantly in their pockets, purses, and the palms of their hands – and that’s why texting is one of the most powerful ways to communicate with your customers. As you continue to scale your business, you might have trouble staying connected to your growing customer base. Increase sales.

Customer Experience 98

Customer Experience Customers Examples Sales 98

BirdEye

OCTOBER 30, 2023

Promote content with location-based hashtags 7. Organize local events 10. Local businesses should invest in social media marketing to enhance their online presence, reach a broader local audience, and drive sales. Promote content with location-based hashtags Social media groups are very community-oriented.

Social Media 58

Social Media Marketing Advertising Video 58

Comm100

JUNE 8, 2021

Comm100 Task Bot guides customers through a series of questions and answers to resolve common FAQs and perform routine tasks like booking a meeting, signing up for a newsletter or event, and more. This improves engagement and customer satisfaction. It’s just too expensive. Powerful lead generation.

Chatbots 130

Chatbots Resources Connections Consumers 130

One Millimeter Mindset

AUGUST 23, 2018

And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Do management and leadership address these factors with you? I offer the following three ways to improve the health of your customer retention scorecard. Customer retention matters when it is time to renew that contract.

Customer Retention 133

Customer Retention Sales Measurement Loyalty 133

Totango

JUNE 15, 2022

What do you do if your job responsibilities include managing every revenue-generating function in your organization and driving predictable growth – and then the world is suddenly thrust into an unpredictable and unstable economic downturn? Invest in Customer Success. Reorient Your Operating Model.

Self Service 96

Self Service Customer Journeys Touchpoint Analytics 96

ChurnZero

JANUARY 10, 2022

One cross-functional relationship that absolutely cannot be ignored when it comes to SaaS customer onboarding is the relationship between Sales and Customer Success. CS teams should get as much as they can from the Sales team in order to be best prepared for this customer relationship.

Metrics 98

Metrics Customer Success Training eBook 98

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. Focusing on the customer is especially important during a marketing campaign.

How To 110

How To Insurance Social Media Multi-Channel 110

Oracle

NOVEMBER 16, 2020

Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. Based in Brazil, WebContinental focuses on selling air conditioning, appliances, and all the products needed to bring comfort to consumers’ homes. Enter Oracle CX Sales.

ROI 40

ROI Sales Ecommerce Comparison 40

Totango

JULY 8, 2021

Once you have a health score system in place, it allows you to prioritize and plan engagements as needed for your entire customer base. Create Customer Success Management Plans. Monitoring such key actions allows you to create lists that Customer Success Managers can review each week.

System 65

System How To Customer Success NPS 65

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? A marketing manager is often involved in developing a marketing plan.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Education Services Group

SEPTEMBER 12, 2022

When we take on a new project, spending some of our precious and limited time on risk management can save us a lot of hurt in the long run. . So, what is risk management? Risk management can be used in anything from the implementation of a new project or process to part of the measure of customer health.

Customer Success 52

Customer Success Strategy Analysis Resources 52

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. Getting bombarded by Marketing for unrestricted customer access. Put simply, Customer Success does a lot of things for a lot of people. Set crystal-clear rules of engagement between Sales and Customer Success. Matt Kearns, Sr.

Customer Success 59

Customer Success Company Management Roadmap 59

ChurnZero

AUGUST 14, 2020

We stick to our circle of competence and focus on our area of expertise: Customer Success software. Not product management. It’s Customer Success for us. Use these essential integrations for Customer Success software to fully wield the power of your customer data and create more enlightened customer experiences. .

Software 87

Software Customer Success NPS Net Promoter Score 87

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

Comm100

JUNE 8, 2021

Comm100 Task Bot guides customers through a series of questions and answers to resolve common FAQs and perform routine tasks like booking a meeting, signing up for a newsletter or event, and more. This improves engagement and customer satisfaction. It’s just too expensive. Powerful lead generation.

Chatbots 132

Chatbots Resources Consumers Wait Times 132

Comm100

JUNE 8, 2021

Comm100 Task Bot guides customers through a series of questions and answers to resolve common FAQs and perform routine tasks like booking a meeting, signing up for a newsletter or event, and more. This improves engagement and customer satisfaction. It’s just too expensive. Powerful lead generation .

Chatbots 131

Chatbots Resources Consumers Wait Times 131

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. They are a function of the overall customer experience. So, how do you do this?

Customer Success 98

Customer Success Net Promoter Score Effort Score How To 98

Gainsight

JANUARY 4, 2021

Launching Customer Success. Customer Success Team Management. Customer Success Career Advice. Customer Success Leadership. Customer Onboarding: From Implementation to Time to Value. Churn and Risk Management. Customer Experience. Scaling Customer Success. Managing Customer Relationships.

Resources 111

Resources Customer Success eBook Multi-Channel 111

West Monroe

NOVEMBER 20, 2023

Prior to joining West Monroe, Dhaval was a managing director with the Waterstone Group that was acquired by West Monroe. Created with Lunacy Q&A Nick, how do you help your clients make the case for customer success internally and help the teams understand the importance of it? Are you now extending the number of users?

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

West Monroe

NOVEMBER 20, 2023

Prior to joining West Monroe, Dhaval was a managing director with the Waterstone Group that was acquired by West Monroe. Created with Lunacy Q&A Nick, how do you help your clients make the case for customer success internally and help the teams understand the importance of it? Are you now extending the number of users?

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

AskNicely

MARCH 16, 2017

AskNicely helps businesses get a real-time understanding of their customer base – find the happy ones and turn them into powerful advocates and immediately identify the ones who aren’t so happy and turn their experience around. You could even use HubSpot CRM to create a stage like ‘at risk customers’ within the sales pipeline.

NPS 150

NPS Survey Net Promoter Score Course 150

BirdEye

DECEMBER 28, 2023

Enhanced targeting and personalization Geofencing allows you to send highly targeted and personalized messages to potential customers based on their location. Increased customer engagement Geofencing can significantly boost customer engagement by targeting those physically close to your business.

Marketing 58

Marketing Advertising Social Media Tips 58

Retently

JULY 28, 2023

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. Their role is to champion the customer’s perspective and advocate for their needs within the company.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. There are even more functions beyond those, but the point is: customer success is still being defined. 11-12pm Weekly sales enablement meeting: Knowing our product inside and out is imperative to doing our job well.

Customer Success 48

Customer Success Management Roadmap Training 48

Alliance by IFS

MAY 3, 2018

The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base. We have long been known as the field service management technology partner of choice for Information Technology services companies.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base. We have long been known as the field service management technology partner of choice for Information Technology services companies.

Technology 50

Technology Management Conference Software 50

BirdEye

APRIL 20, 2023

This is a great way to build a community of loyal customers and increase your customer base. You can hand out flyers to people visiting your premises, at your local library, or at local events. For example, if you’ve spent $1,000 on social media ads and managed to generate 180 leads, then your CPL is $5.56.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Gainsight

JUNE 2, 2022

When customer growth outpaces company size, you not only have to adapt to the sales and service needs of your base, but also keep pace with ensuring new and existing customers are achieving their desired outcomes from your product or service. . All of this falls under the umbrella of scaling customer success.

Customer Success 52

Customer Success Resources Customers Sales 52

ChurnZero

OCTOBER 5, 2021

Another one of our favorite moments was our Founder, You Mon Tsang’s well attended session on the “ Top Customer Metrics For Your Board and Investors and How to Nail Them with ChurnZero’s CEO.” ” We are happy to say it was a great event all around. Customer Success Around the Web. saastrannual.

Customer Success 95

Customer Success Conference B2B Sales 95

Pink Guava

APRIL 18, 2019

Customer Experience for the big Launch of your Product One of the big mistakes we often make is we plan this big launch and we invest in an event where we invite the best of best in industry only realising later it only landed you in this initial hype of congratulatory messages. The business return is probably miniscule or none atall.

Customer Journeys 40

Customer Journeys Customer Base Customer Experience How To 40

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. So what does it take to strengthen customer engagement in your service?

Customer Engagement 97

Customer Engagement Engagement Tips Strategy 97

CSM Magazine

JULY 2, 2020

The period of lockdown from which we are slowly emerging has been near catastrophic for industries like travel and hospitality, while businesses in other sectors, such as technology and gaming, have seen a huge boost in sales. Emotional intelligence in translated messages. The pandemic hasn’t changed these trends: it has accelerated them.”

Travel 98

Travel Entertainment Hospitality Trends 98

CustomerSuccessBox

JUNE 20, 2022

In general, this tool offloads the heavy work of tracking and managing all the customer success metrics. By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. Growth Stage SaaS.

Software 52

Software Customer Success Effort Score Net Promoter Score 52

Optimove

JULY 9, 2022

Email marketing is a cost-effective marketing strategy that allows you to connect your audience to your brand and increase sales. Personalized email marketing is one of the most effective ways to nurture leads and boost customer loyalty. Emails can be triggered based on customer’s behavior, demographic, or events.

Marketing 40

Marketing Social Media Sales Feedback 40