NetBase

APRIL 17, 2019

Whether traveling by plane, train or cruise ship, there are purchase drivers specific to certain segments of consumers, and some that are common to all, by category! And for good reason – those travelers, in broad categories, are having lots of conversations about travel online, and expressing pretty intense emotion around it as well.

Travel 52

Travel Airlines B2C Groups 52

Optimove

MARCH 31, 2020

Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. That’s a bit of a shift from trying to acquire new ones, of course. Travel & Tourism. Travel Insurance. That’s a smart second step.

Travel 52

Travel Tourism Communication Company 52

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Keith Kmett.

Hospitality 182

Hospitality Travel Healthcare Conference 182

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Keith Kmett.

Hospitality 182

Hospitality Travel Healthcare Conference 182

InMoment XI

FEBRUARY 15, 2022

Of course, customers would rather not wait to change in a stall or travel all the way to a store, but the real kicker is that virtual try-on actually minimizes a lot of risk for them. And, with the many social media filters that younger customers use daily, it’s no wonder that virtual try-on capability has emerged as a top expectation.

Retail 260

Retail Consumers Social Media eBook 260

CX Journey

MARCH 21, 2018

Be sure to factor in their time, materials, resource, and travel needs and expenses. CAB meetings: be sure to factor in moderator fees, graphic recorder fees (if any), location fees, materials, food and beverages, any travel expenses you might incur yourself or reimburse for attendees, etc. I know I haven't captured everything.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

NICE inContact

JULY 1, 2019

Every day, 140,000 people depart from one of Swedish Rail’s 284 stations, traveling on one of its 1,200 daily routes between major cities in Sweden and the Scandinavian capitals of Stockholm, Copenhagen and Oslo.

Contact Center 141

Contact Center Transportation Travel Social Media 141

Forrester's Customer Insights

SEPTEMBER 13, 2021

But you can audit your progress and course-correct when needed. It's impossible to know what the future holds for marketing campaigns in development.

Travel 49

Travel Marketing B2B Course 49

Experience Investigators by 360Connext

NOVEMBER 17, 2020

” Of course, I was proud of my kids for being polite. While it’s great to send personal notes, of course, it’s possible to get creative. Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Of course there are times like a first purchase or a renewal.

How To 372

How To Airlines Social Media Tips 372

Customer Bliss

JULY 23, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Healthcare 173

Healthcare Chief Customer Officer Travel Video 173

CX University

MAY 16, 2023

Therefore, it is crucial for companies to focus on improving customer experience by investing in global professional development with online courses. Therefore, companies should also invest in online courses focusing on improving employee engagement. Online courses can be tailored to meet these specific needs.

Employee Engagement 98

Employee Engagement Engagement Customer Experience Advertising 98

Comm100

AUGUST 21, 2023

Many argue that the tests favor students from more affluent backgrounds who can afford expensive test preparation courses, tutors, and multiple test attempts. Cost: Taking standardized tests can be expensive, especially when factoring in registration fees, traveling to testing centers, and purchasing preparatory materials or courses.

Effort Score 130

Effort Score Policies Course Culture 130

2020 Research

MAY 1, 2023

For this edition of our Around the Globe series, join us as we travel to Atlanta, Georgia, to meet Erin Jewell, the Vice President of Digital Marketing & Operations at Sago. And, of course, hearing the positive feedback from our new and long-standing clients was a relief.

Travel 98

Travel Course Culture Meeting 98

Grade.us

AUGUST 27, 2019

Are the hospitality and travel industries beholden to hospitality reviews? There are plenty of companies in the hospitality and travel industry that don't have a strong review portfolio. Customers expect you to be present everywhere: Present via travel aggregators like Booking.com. Travel and review platforms like TripAdvisor.

Hospitality 30

Hospitality Travel Industry Hotels 30

ijgolding

JANUARY 12, 2018

Travelling to and from work can rarely be described as an experience we look forward to – whatever part of the world you come from. Yet for the hard working British worker, the daily travel experience has become more unpleasant than ever.

Industry 156

Industry Transportation Travel Government 156

Zeisler Consulting

DECEMBER 22, 2021

It was an evening flight, perhaps not the last flight on the route (it was hub-to-hub for the airline, so the route sees a lot of traffic), but close to it, and we were—of course—late getting in. I, of course, wanted to get home from my trip, but once the plane landed, other than the drive, my travels were basically over.

Airlines 93

Airlines Travel Course Connections 93

Experience Investigators by 360Connext

NOVEMBER 22, 2022

” Of course, I was proud of my kids for being polite. While it’s great to send personal notes, of course, it’s possible to get creative. Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Of course there are times like a first purchase or a renewal.

How To 143

How To Airlines Social Media Tips 143

ijgolding

SEPTEMBER 18, 2014

Unfortunately their plans this year were completely thrown off course when in July after a series of tests my dad, William, was diagnosed with cancer. My Dad is currently undergoing his treatment with a rigorous course of Radiotherapy and Chemotherapy. Like any family, this is the news we never wanted to hear. is non-refundable.

Airlines 211

Airlines Travel Social Media Course 211

Calabrio

OCTOBER 19, 2022

This year’s theme was “Power Up,” and little did we know how fitting this theme would be, after Hurricane Ian changed course. Since the weather postponed travel, our team added a half day to the conference. Once we were alerted that it had changed course, we worked to support our customers.

Connections 147

Connections Contact Center Analytics Travel 147

NetBase

FEBRUARY 27, 2020

Spring Break is time for college kids and families to escape for a bit from the stresses of everyday life, but sentiment around travel is a bit shaky this year. Those in the travel and tourism industry are taking note, of course. Trending Topics for Travel. Who is talking about Spring Break travel, specifically?

Travel 60

Travel Tourism Trends Course 60

CSM Magazine

MAY 12, 2022

Though the start of the global pandemic prevented or reduced travel, the distribution of vaccines and a decline in hospitalizations have prompted people to get back out and explore. Of course, they’ll need a place to stay during their travels; however, hotels are often packed and overpriced. Consider these suggestions below.

Customer Experience 52

Customer Experience Tips Travel Entertainment 52

TechSee

MAY 26, 2020

Remote assistance has become commonplace as lockdowns and travel restrictions have altered the field service technician’s capacity for standard day-to-day activities. MTTR (not including lead and travel time) will still, of course, be widely measured, but in the remote support era, it will increasingly be considered in terms of handle time.

Travel 109

Travel Customer Centricity Metrics Customer Satisfaction 109

TechSee

JUNE 16, 2022

Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Customer Bliss

JUNE 6, 2018

You have to win on service and experience, especially considering business travelers. Of course you’ll have to teach your employees about the ins and outs of the company, but you can’t teach employees to have that spark, that “light behind the eyes.” Hire the Smile Behind the Resume. How do they feel about the brand?

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

NetBase

APRIL 15, 2020

Having a consistent baseline to measure conversation and sentiment against is a must, of course. As Brandon offered, “The challenge now, of course, is that we do not have a clear benchmark to compare this against. And destinations want to be ready to accommodate those trailblazing travelers when that happens.

Travel 64

Travel Consumers Course Social Media 64

Vonage

OCTOBER 2, 2017

If you travel to Singapore, would you like to spend a few nights in their care? Key learning point to customer service culture A few words can make a big difference. If you worked in the hospitality industry, would you be keen to learn more about this unique hotel? Absolutely.

Culture 174

Culture Hotels Customer Service Hospitality 174

AWS Machine Learning

JANUARY 10, 2024

He also enjoys traveling to new places and playing new golf courses whenever he can find time. In his spare time, he follows his passion for sports and likes to travel and explore new places. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics.

Training 102

Training Travel Analytics Metrics 102

Maru Group

MARCH 30, 2021

Using our proprietary software, Maru/HUB , we ran a US-only study with this niche group through Maru’s Instant Qualitative platform which allowed us to efficiently moderate respondents over the course of three days and engage with topics centered around financial sentiment, travel, and wellness.

Financial 52

Financial Company Travel Entertainment 52

Customer Bliss

OCTOBER 23, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Case Study 111

Case Study Company Study Chief Customer Officer 111

BlueOcean

DECEMBER 17, 2018

Of course, greater retail sales inevitably lead to higher call volume in the contact center. The holidays can be stressful – and not just because of the retail madness, traveling frenzy, and family feuds. And, of course, keeping your team fed with treats, holiday-themed meals, and pizza will always help keep morale high.

Contact Center 136

Contact Center Gamification Retail Course 136

ShepHyken

JULY 30, 2021

Social distancing regulations have ended in many areas, people are booking up their social calendars with events, airports are once again filled with excited travelers… it seems like the COVID-19 crisis is starting to become a thing of the past. These steps will enhance your clients’ satisfaction with your company. .

Tips 150

Tips Course Travel Financial 150

Helen Dewdney

MAY 20, 2020

Ours was, of course, cancelled. Coronavirus and travel – who’s taking advantage? outlines the law and what the different relevant agencies are saying/doing about travel companies and airlines and refunds. The refunding of the card was already underway, according to the email. Here’s what to do about it!

Travel 92

Travel Airlines Tips Consumers 92

BlueOcean

AUGUST 27, 2020

From your kid’s first day of school to your epic summer travel plans to your favorite team’s season tickets. And, of course, your company’s plan to launch a new outsourced customer care program. The pandemic has put a thousand things on hold. It depends heavily on the strength of the relationship with your outsourcer.

Customer Care 156

Customer Care Contact Center Sports Case Study 156

Vonage

JULY 13, 2017

If you travel to Singapore, would you like to spend a few nights in their care? Key learning point to customer service culture. A few words can make a big difference. If you worked in the hospitality industry, would you be keen to learn more about this unique hotel? Absolutely.

Culture 174

Culture Customer Service Hotels Hospitality 174

Russel Lolacher

DECEMBER 20, 2021

Between TranBC (safety and education) and DriveBC (travel information), and various web applications and customer-centric content, all operating daily, we’ve been connecting with our audience enough to have a good sense of what is expected of us from the public, and what works and what doesn’t. Any manufactured delay doesn’t serve them.

Customer Care 98

Customer Care Transportation Social Media Government 98

ShepHyken

MARCH 3, 2021

I reflected on what I love about travel, and even some of what I don’t love. Of course, they sent me a final message confirming the luggage was delivered. It’s been almost a year since my last business trip. I’m excited as I’m writing this article because I’m about ready to take the first trip since the COVID-19 lockdown.

Airlines 145

Airlines How To Travel Customer Service Training 145

Think Customers

OCTOBER 20, 2015

Today's the day Marty McFly and Doc Brown arrive from the past to change the course of history once again. Of course, when Universal Pictures released Back to the Future II in 1989, writers Robert Zemeckis and Bob Gale were clearly optimistic, imagining an era filled with floating skateboards and creative clothing.

Travel 40

Travel Course Social Media Trends 40