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How to Build a Next-Generation Loyalty Scheme

CSM Magazine

Plus, the rewards points should be available to consumers in a timely manner. To keep loyalty schemes performing well, companies need to regularly collect data and member feedback on the types of rewards they offer, whether rewards accrue quickly enough, and how customers feel about those offerings. How easy is it for them to join?

Loyalty 59
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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. The General Data Protection Regulation (GDPR) is a piece of EU regulation that gives consumers more say over their personal data by making businesses answerable for how they treat it.

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article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. The General Data Protection Regulation (GDPR) is a piece of EU regulation that gives consumers more say over their personal data by making businesses answerable for how they treat it.

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It’s High Time to Enhance Your Event Ticketing App With Advanced Functionality

CSM Magazine

According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation. Build original loyalty programs. It’s no secret that consumers highly favor personalization. Personalize user offerings.

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Top loyalty trends for 2018 and what they mean for brands and customers

Currency Alliance

This year we’ve seen examples of brands offering increased liquidity in their loyalty programs – typically in the form of allowing their members to redeem beyond their own store. Brands will also find that enabling greater customer freedom will also help proactively manage program liabilities in a profitable way.

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Wise Marketer Interview with Chuck Ehredt

Currency Alliance

A former Accenture consultant-turned entrepreneur, Ehredt is attempting to upend the loyalty industry with a platform that simplifies how loyalty currencies are managed and exchanged. In this interview, Ehredt expands his vision for how digital currencies have the potential to transform customer loyalty. Is that your goal?

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Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

For anyone not familiar with the Amazon loyalty program, there are estimated to be about 20 million Prime members in the United States. Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. And why does this happen?

Loyalty 58