NetBase

SEPTEMBER 24, 2019

The NetBase Social Media Industry Report 2019: Global Beauty Brands shares popular brand insight, which will inform your efforts as we head into the most wonderful time of the year for retailers: the holidays! And it offers an exploration of a variety of beauty brands’ online activity, particularly on social media.

Social Media 40

Social Media Report Industry Brands 40

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Video Sports Trends 19

Kustomer

NOVEMBER 2, 2022

However, with 79% of consumers saying customer service is extremely important when deciding. And of course customers automatically expect business to have protocols in place to protect whatever personal data you’ve collected. 81% of consumers report that they appreciate proactive support. Personalized Customer Experience.

Customer Service 98

Customer Service Omni-Channel Social Media Customer Expectations 98

Comm100

MARCH 21, 2019

Of course not – you’d greet them warmly and ask what help they needed. Now more than ever, customers are using social media to reach out to companies – especially where they need urgent help or advice, or they need to complain about a product or service. Download Now. Be Proactive. Have you tried any of these methods?

Social Media 100

Social Media Multi-Channel Self Service System 100

Comm100

MARCH 21, 2019

Of course not – you’d greet them warmly and ask what help they needed. Now more than ever, customers are using social media to reach out to companies – especially where they need urgent help or advice, or they need to complain about a product or service. Download Now. Be Proactive. Have you tried any of these methods?

Social Media 100

Social Media Multi-Channel Self Service System 100

Kustomer

OCTOBER 20, 2022

Over the course of history, the typical support interaction has involved a customer reaching out to a business, typically by phone, and waiting in a support queue in the event of something going wrong. The not-so-distant advent of smartphones, social media, and all things information has disrupted nearly every industry.

Self Service 98

Self Service Knowledge Base Chatbots Consumers 98

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

While it’s easy to think customer experience strategy is just about simply being kind or exceeding expectations, it’s of course about so much more than that. . Don’t just search for the brand, look for how social media users are seeking help and what other customers are saying about the brand.

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373

NetBase

SEPTEMBER 1, 2020

With insight from sources web-wide, including social media analysis of social channels, blogs, forums, microblogs, news, comment data, review sites and more, NetBase has the most complete and accurate insight available. This report includes consumer insights from 200+ countries, including 410M+ million posts of earned mentions.

Brands 52

Brands Report Social Media Analysis 52

Eptica

DECEMBER 11, 2019

Based on surveys with 226 UK organizations as well as interviews with 1000 consumers, this guide provides a detailed overview of the main industry trends. The world is becoming increasingly digital One in four interactions is now digital, which brings a variety of benefits for consumers and for businesses. per contact to £3.18.

Self Service 75

Self Service Customer Service Social Media NPS 75

Comm100

OCTOBER 8, 2016

But 68% of consumers will not go back to a provider once they’ve left, and 80% of them believe the company could have done more to retain their business in the first place. Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. this work is important! Context – the why.

Customer Care 98

Customer Care Transportation Social Media Government 98

C3Centricity

OCTOBER 8, 2017

When I have the chance to look at what most organisations are doing, I see that they are still living in the past of traditional media and have hardly dipped their toes into new media. Or they are using social media but still treating it as if it is traditional media! Neither plan will work. What do you think?

Marketing 120

Marketing Social Media Loyalty Brands 120

NetBase

MAY 12, 2020

And we explore how this looks in our market intelligence-based 2020 Beauty & Cosmetics Trends Report and our consumer intelligence-based 2020 Beauty Industry Best Practices Guide ! And 86% of women use social media for purchasing advice – either from friends, family or influencers. Beauty Industry is Changing.

Trends 84

Trends Social Media Industry Report 84

Optimove

AUGUST 30, 2022

With just a few weeks left until billions of eager consumers take to their smartphones and mobile devices to grab a bargain, smart marketers everywhere are already planning out what will likely be their biggest, most profitable campaigns of the year. Get social. Stats don’t lie, this time is no different.

Sales 52

Sales How To Comparison Social Media 52

C3Centricity

OCTOBER 16, 2019

If you are struggling to develop insights that will truly resonate with your consumers or customers, then I suggest you follow these eight tips that I shared with my client’s marketing and insight teams last month. It must become a daily habit, so you are seen as the true voice of the customer / consumer internally.

Marketing 120

Marketing Customer Centricity Consumers Groups 120

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Guidelines Video Entertainment 96

Comm100

JANUARY 14, 2016

If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. All Channels – All the Time.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

SurveyGizmo

DECEMBER 27, 2022

Downloads, new signups, and uninstalls In 2021, mobile apps were downloaded more than 230 billion times globally. Downloads are the starting metric for most developers. It’s simple: the more frequently an app is downloaded from the app store, the more popular it gets. Keeping their attention?

Metrics 52

Metrics Measurement Social Media Course 52

C3Centricity

APRIL 2, 2018

Thanks to social media and websites, the IoT (Internet of Things) and smart products, companies are inundated with information these days. Difficulty in isolating impact of consumer insights. The secondary concerns are: Consumer insights distant from business decision-makers. You can download the brochure HERE. .

Marketing 175

Marketing Handbook ROI Social Media 175

C3Centricity

JULY 30, 2018

If you still haven’t downloaded our FREE persona template, CLICK HERE to get your free copy and instructions. Or more recently the Coke holiday edition white can that consumers confused with the diet version, and were understandably disappointed when they realised they had bought the wrong variant. ” What is it?

Strategy 120

Strategy Marketing How To Customer Centricity 120

PeopleMetrics

JULY 17, 2018

New customers may see the change as a bait and switch, while those close to renewal of their contract may think about switching to another carrier, and they begin to flood social media with complaints. In this example, VoC would reveal negative customer sentiment immediately, allowing the telecommunications company to course-correct.

Measurement 210

Measurement CEM Telecommunications Wireless 210

Comm100

MAY 31, 2016

According to a comScore study with UPS , 67% of the 5,000 consumers surveyed checked a company’s return policy before making a purchase online, and 58% want a “no questions asked” experience. There are so many choices a consumer has to face today, and it can wear customers out to just think about them. Download Now.

Retail 106

Retail Self Service How To Policies 106

NetBase

JUNE 26, 2019

As we’ll be sharing in our upcoming Global Social Media Analytics Report , brands are directing quite a bit of budget toward their analytics tools these days – and for good reason. The long-term ROI , of course: 113 Industries helped Ocean Spray use social analytics to find the next $100 million dollar idea. Why so much?

Social Media 56

Social Media Analytics ROI Course 56

Hallmark Business Connections

OCTOBER 5, 2020

Loneliness, of course. Isolation is pervasive in today’s climate, and brands have a moral imperative to talk about it, address it, and act with empathy as consumers try to find their way through this new world. Social responsibility should now be safely in the marketer’s wheelhouse. What are we referring to here?

Brands 97

Brands Social Media Travel Engagement 97

C3Centricity

AUGUST 26, 2019

Smart cookie-blocking technology led by Apple’s Intelligent Tracking Prevention (ITP) and Firefox’s Enhanced Tracking Protection (ETP) now block third-party cookies by default, and even Google’s Chrome will soon get controls that let consumers block cookies.” Download our Training Brochure Book your workshop NOW!

Customer Centricity 149

Customer Centricity Fashion Airlines Connections 149

SurveySparrow

AUGUST 31, 2021

Through feedback, of course. A well-structured survey, irrespective of the different types of surveys and their uses helps you identify consumer pain points, find scope for improvement, and discover the need for innovation. They talk about the intent of the survey and the time it will consume. Reward their effort.

Survey 98

Survey Sales Social Media Multi-Channel 98

NetBase

NOVEMBER 21, 2018

Further, we note that rising employment, higher real income and increased household net worth reinforced consumer confidence and sentiment. But of course, there are always challenges. It’s how you’ll know where consumer hearts lie, and what steps to take to win them over. What’s the next big thing in hospitality?

Hospitality 43

Hospitality Industry Hotels Social Media 43

ReviewTrackers

JUNE 27, 2018

Simply put: the search engine giant is dominating the review market: 64 percent of consumers say they are likely to check reviews on Google before visiting a business — more than any other review site. Of course, not all reviews generated by your “asks” are going to be positive. Google has also become the No.

Social Media 94

Social Media Effort Score Feedback Government 94

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. this work is important! Context – the why.

Customer Care 59

Customer Care Transportation Social Media Government 59

NetBase

MARCH 16, 2020

When it comes to social media, there are several channels vying for top billing right now—and each has its appeal. Understanding how to authentically connect with consumers and move them along your purchase path to ultimately convert, is complicated. And a huge part of its draw, of course, are the influencers that inhabit it.

Strategy 56

Strategy Ecommerce Sports Analytics 56

Eptica

APRIL 12, 2019

Senior management seem to be more focused on the benefits of customer experience than ever, especially on how it can build trust with consumers and boost differentiation and revenues as a result. Overall, performance has declined over the course of the last six months – the third successive drop in the figures.

Conference 76

Conference Self Service Fashion Ecommerce 76

NetBase

JULY 11, 2019

In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective. Consumer preference is tricky to pin down and can feel like lots of luck (or being unlucky) determines a brand’s failure of success. Let’s explore some highlights below. Why Brand Passion Matters.

Brands 62

Brands Report Telecommunications Automotive 62

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 99

Social Media Analytics Tools Marketing 99

NobelBiz

JUNE 13, 2023

However, this has also led to a rise in unsolicited robocalls, leading authorities, and service providers to flag suspicious numbers to protect consumers. You can learn more about what can negatively impact your numbers and how to avoid them by downloading our free on-demand eBook (Call Labeling and Blocking for Contact Centers).

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

Beyond Philosophy

JULY 15, 2021

However, when you look at it as a consumer, you have a different feeling about it. People who grow up with digital and social media have different levels of need than older generations. When you download the latest software, you get the option to allow apps to ask to track you or not. Of course, that’s my view.

Social Media 78

Social Media Data Government Policies 78

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 85

Social Media Analytics Tools Marketing 85

NetBase

DECEMBER 3, 2019

The 2019 Consumer Experience Analytics Report: EMEA has answers! Let’s kick things off there, as having a representative sample is super important, of course. And the verticals include technology; media and entertainment; consumer products; banking and finance; health and pharmaceutical; and, retail. Online reviews.

Report 52

Report Analytics Entertainment Survey 52