CX University

OCTOBER 30, 2017

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

Beyond Philosophy

JANUARY 29, 2022

After all, owners and stakeholders in an organization do not invest money in anything because they are hoping it doesn’t provide a return on investment. The things you spend resources on in business should provide a return on investment—or they are not practical enough for the organization to continue to support.

Customer Journeys 97

Customer Journeys Exercises Return on Investment Customer Centricity 97

Clarivate

OCTOBER 19, 2023

Another non-negligible benefit is that it can increase the return on investment for pharmaceutical companies trying to put a new medicine on the market, as compared to traditional drug discovery approaches. Most of the time, this 3-year period is insufficient for a company to recover the investment made to repurpose a drug.”

Data 59

Data Return on Investment Consulting Examples 59

Circular Edge

JULY 17, 2023

How to Calculate ROI on an ERP System Authors: Ashim Choudhari Calculating Return on Investment (ROI) for an ERP implementation involves assessing the costs incurred during the implementation process and the resulting benefits over a specified period. Contact Circular Edge today to learn more about our NetSuite consulting services.

ROI 52

ROI System How To Return on Investment 52

Inbenta

JUNE 12, 2023

According to Forrester Consulting, 50% of consumers said they often feel frustrated from their interactions with Chatbots and nearly 40% of these interactions were flagged as negative. Chatbots able effectively complete even these simple tasks can provide a substantial return on investment.

Chatbots 97

Chatbots Return on Investment Consulting Call Center 97

Beyond Philosophy

JANUARY 23, 2020

They have neglected to focus on return on investment for the initiatives they have implemented. . No organization is going to invest its resources in improving the Customer Experience but not have any expectations for a return on investment, at least not one that is going to survive long-term.

Return on Investment 178

Return on Investment Customer Experience Professionals Leadership Consulting 178

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. I know some of my fellow CX consultants go so far as to use the ROI of CX as their calling cards…not only engaging in the discussion but also leveraging it as the heart of their pitches to clients.

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

Beyond Philosophy

JANUARY 17, 2020

Customer Experience requires an investment in time and resources. It should be no surprise that businesses expect to see a return on investment. I was into Customer Experience before it was a corporate term bandied about by consultants and marketing conferences. This podcast is produced by Resonate Recordings.

Return on Investment 120

Return on Investment Conference Consulting Customer Experience Professionals 120

Beyond Philosophy

FEBRUARY 10, 2020

However, business is also all about return on investment (ROI). When a company invests $1, they want to make at least $2 back for their trouble. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. . Follow Colin Shaw on Twitter @ColinShaw_CX.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. My global Customer Experience consultancy developed a research methodology that defines the hidden impact of your experience on customer behavior. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Exercises Measurement 78

C3Centricity

JUNE 8, 2020

There has been a lot of discussion in the past few years about the need to move from a return on investment to a return on relationships. Please check out our website for more information on our training and consulting offers, and then contact us here. From ROI / ROR to ROE. C³Centricity uses images from Pizabay.com.

Hospitality 268

Hospitality Customer Centricity Hotels How To 268

Talkdesk

APRIL 13, 2021

By partnering with leading customer experience consultancies to outsource administrative efforts, we aim to reinforce our commitment towards providing customers with a better agent and customer experience, and increased customer advocacy. A Managed Services approach helps businesses to: Reduce costs and get a return on investment.

Contact Center 133

Contact Center Contact Center Software Return on Investment Software 133

Beyond Philosophy

DECEMBER 20, 2019

It is reasonable to expect for the time, energy, and resources to show a return on investment, whether in customer loyalty, customer retention, or even just cold hard cash. appeared first on Customer Experience Consulting. So, will we? Like it is for many of these questions, the answer is it depends.

Return on Investment 127

Return on Investment Customer Retention Loyalty Consulting 127

Beyond Philosophy

NOVEMBER 14, 2020

He and his partner, Jim Gilmore, are true pioneers of the Customer Experience movement and the founder of their consultancy, Strategic Horizons, LLP. In addition to tying your efforts directly to return on investment (ROI), I advise champions of Customer Experience to determine the lifetime value of customers they serve.

Customer Experience 148

Customer Experience Return on Investment ROI Consulting 148

2020 Research

NOVEMBER 7, 2023

Saving Time and Money While you need to allocate time and resources for concept testing, it offers a significant potential return on investment. Request a consultation to get started The post 5 Reasons Concept Testing is Crucial Before Going to Market appeared first on Sago. Want to make sure your launch is successful?

Marketing 52

Marketing Return on Investment Competitive Advantage Comparison 52

CSM Magazine

SEPTEMBER 11, 2023

Scott Doherty, WFM Consultant at Sabio, elaborated on this, stating: “Every operation and every organisation is different — what works for one business won’t necessarily work for another.” Sabio’s WFM specialist team were completed by Paul McCluskey and Gabe Mitri, both also highly experienced WFM Consultants at Sabio.

Management 52

Management Return on Investment Entertainment Resources 52

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

2020 Research

JULY 18, 2023

The reason behind this accelerated growth is simple – CX research delivers exceptional return on investment. Request a consultation to get started! At Sago, the introduction of digital qualitative tools such as QualBoard and QualMobile propelled our CX practice to new heights. Ready to Learn More? Our experts are here to help.

User Experience 52

User Experience Return on Investment Innovation Touchpoint 52

NICE inContact

FEBRUARY 28, 2018

Quantifying benefits of investment in customer experience technologies is a very involved process. Forrester interviewed several NICE inContact customers as well as their industry analysts to come up with The Total Economic Impact of NICE inContact CXone which models an 1,100 seat composite organization.

Customer Experience 122

Customer Experience Self Service First Call Resolution ROI 122

Circular Edge

MARCH 6, 2023

Implementing AP automation can deliver a strong return on investment (ROI) for organizations. Implementation costs: Implementing AP automation may require upfront costs for consulting, training, and implementation services. Ultimately, the best software for your organization will depend on your specific needs and budget.

ROI 52

ROI Return on Investment Software Consulting 52

Beyond Philosophy

DECEMBER 30, 2021

Twenty years ago, at this time of the year, I started my global Customer Experience consultancy, Beyond Philosophy, and published my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). What is Our Personal and Business Learning for The Year appeared first on CX Consulting.

Customer Satisfaction 78

Customer Satisfaction Return on Investment Consulting Customer Relationship Management 78

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. ROI (Return on investment) measures the return on a future, past or current investment over a given period. appeared first on NobelBiz.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

CSM Magazine

JANUARY 29, 2024

It’s imperative to look beyond the price and evaluate the overall value a platform can bring to your business, considering the potential return on investment from each feature and the scalability of the platform. Others provide consulting services to help you optimize your distribution process.

Tips 52

Tips e-support Return on Investment Multi-Channel 52

SurveySensum

JUNE 25, 2019

Turn a bad experience into a good one: If restaurants take instant actions on every feedback, they can go a long way and assure greater return on investment in terms of building super fans. Email us today for a free consultation at support@surveysensum.com. Now the question comes how to improve experience instantly.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

Confirmit

DECEMBER 4, 2018

Accelerators are created with expert guidance provided by our implementation specialists and consulting team. Compass : Consulting, services, and support to help you to Define, Deliver, and Drive your CX program to achieve long-term business improvement and tangible Return on Investment (ROI).

B2B 40

B2B Return on Investment Consulting Government 40

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 192

Trends Net Promoter Score Effort Score ROI 192

Pink Guava

JUNE 29, 2021

It is a shift that touches every aspect of an organization and hence one has to be patient with implementation and return on investment. It is always advisable to outsource the work or invest in training and consulting the experts till we gain maturity in the process.

Omni-Channel 88

Omni-Channel e-support Return on Investment Policies 88

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” When implementing speech analytics, the pressure is on to quickly realize return on investment. Launching a #cctr #analytics program? Treat the project as an enterprise function.

Analytics 100

Analytics Company Contact Center Return on Investment 100

Beyond Philosophy

JANUARY 19, 2019

Having a record of your return on investment (ROI) for Customer Experience programs is vital. If you would like to find out from one of our CX consultants how you can implement the concepts we discussed in your organization’s marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com.

Net Promoter Score 84

Net Promoter Score Marketing ROI Return on Investment 84

Beyond Philosophy

JANUARY 19, 2019

Having a record of your return on investment (ROI) for Customer Experience programs is vital. If you would like to find out from one of our CX consultants how you can implement the concepts we discussed in your organization’s marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com.

Net Promoter Score 80

Net Promoter Score Marketing ROI Return on Investment 80

ReviewTrackers

JUNE 20, 2019

When properly managed, online reputation has the potential of increasing your revenue with minimal or no investment. In comparison to other marketing strategies, online reputation management is truly a winner when it comes to return on investment. Online reviews almost as powerful as word of mouth.

Management 87

Management Tips Return on Investment Comparison 87

Totango

MAY 13, 2022

Price: how does the cost of the platform stack up against other options and your return on investment? This can assist your onboarding process by giving you resources that new users can turn to and consult for self-service. Use this checklist when considering customer engagement options.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

CSM Magazine

JANUARY 9, 2019

The report, in conjunction with market research and consulting firm, VDC Research, stated that 30 per cent of respondents said they didn’t have mechanisms in place to determine return on investment from mobility. Once ROI (return on investment) has been determined, there should be no barriers to making mobility investments.

Technology 40

Technology Return on Investment Wireless Competitive Advantage 40

Confirmit

APRIL 18, 2019

Listen to Roberta O’Keith, Director, CX Consulting at Confirmit, and guest speaker, Sam Stern, Principal Analyst at Forrester Research, Inc., How can a rigorous, continuous improvement approach enable companies to definitively prove the Return on Investment of CX programs? Voice of the Customer Webinars.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journeys Company 40

CloudCherry

JANUARY 22, 2020

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage.

How To 243

How To Social Media Analysis Feedback 243

Confirmit

SEPTEMBER 20, 2018

Listen to Roberta O’Keith, Director, CX Consulting at Confirmit, and guest speaker, Sam Stern, Principal Analyst at Forrester Research, Inc., How can a rigorous, continuous improvement approach enable companies to definitively prove the Return on Investment of CX programs? Voice of the Customer Analyst Insight Webinars.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journeys Company 40