CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Their reputation and expertise can greatly enhance the value of your event.

Industry 95

Industry Tips Entertainment Transportation 95

InMoment XI

MARCH 7, 2023

The team knew engagement was dropping—and with membership retention as a key metric for the business, this was an important challenge to tackle. NPS, CSAT, and sentiment measures were set and with verbatims on top, understanding the WHY behind engagement drop became easier. As a marketer, you can’t build these alone.

Customer Journeys 260

Customer Journeys Engagement Customer Centricity Metrics 260

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Connect multiple business and contact center applications, CRMs and data directly to the agent desktop.

Connections 78

Connections Engagement Contact Center Resources 78

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Gen C’s impact will be felt across various industries including education, wellness, fashion, tech, and media. Looking to connect with a Gen C audience? Traditional methods won’t cut it anymore.

Connections 52

Connections Brands Fashion Entertainment 52

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Addressing Customer Feedback Is Crucial Telcos, like many companies across industries, face the common problem of having multiple channels for collecting customer feedback.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

CloudCherry

JUNE 13, 2019

However, customers still find it hard to settle some banking problems regardless of what platform they are using, which eventually allows the banking industry to develop a clear, trusted, and user-friendly online banking solution. Read to know how visual engagement tools can streamline the customer’s online banking experience.

Banking 267

Banking Tools Engagement Chatbots 267

Comm100

JUNE 15, 2022

Digital customer engagement is always evolving. Canadian Blood Services (CBS) first launched Comm100 Live Chat on their website in 2018 to connect with digital-first customers that were being missed by traditional phone support. Provide cost-effective 24/7 support to improve customer engagement. Canadian Blood Services.

Chatbots 197

Chatbots Industry Customer Service Wait Times 197

NICE inContact

AUGUST 25, 2016

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience , “Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. Are you going to be an Industry First Mover or a marginalized laggard? Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Engage with Your Audience: Build strong relationships with your audience through active engagement. What are the Key Components of Brand Reputation Management?

Brands 378

Brands Management Multi-Channel Social Media 378

C3Centricity

MAY 20, 2019

Every industry strives to improve their customers’ experience with their products and services. Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Both the hospitality and CPG industries have their customers at their heart. ” #2.

Industry 218

Industry Strategy Hospitality Hotels 218

TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. Over the last five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service.

Engagement 109

Engagement Contact Center Retail Consulting 109

InMoment XI

AUGUST 8, 2023

Today, I’m going to share some tips for reviewing your survey program for better response rates, higher program engagement, and better representative results. In the following sections, I will delve into strategies that not only increase your response rate but also invigorate program engagement and yield more representative results.

Survey 580

Survey Net Promoter Score Customer Service Representative Tips 580

Comm100

FEBRUARY 9, 2021

But what many people don’t know is just how many ways it can be used for different goals, in different industries. From sales and lead generation, to engagement and loyalty, live chat is an incredibly flexible tool. Dawson College – Hosting a virtual open house with live chat & video engagement. Get Comm100 Free.

Examples 143

Examples Industry e-support Abandon Rate 143

CSM Magazine

APRIL 30, 2024

As technology speeds ahead without looking back, it’s overhauling life as we know it—from everyday habits to job workflows down to basic human connections. One of the industries having the most profound impact is the healthcare sector. Digital innovation here is about fundamentally redefining the patient experience and engagement.

Healthcare 52

Healthcare Engagement Trends Insurance 52

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Industry Customer Experience Self Service 111

Stella Connect

SEPTEMBER 20, 2021

The impact on contact centers was great; asking agents to work from home and managing that type of a situation and workforce was new to the industry. Let’s start with a look at engagement. How do agents become engaged? How do agents become engaged? How does engagement impact agent performance? What is it?

Connections 64

Connections Engagement Contact Center Culture 64

Optimove

MARCH 20, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. Position-less marketers improve efficiency and reduce information loss in the marketing organization.

Connections 52

Connections Marketing Multi-Channel Sports 52

QuestionPro Audience

NOVEMBER 7, 2018

packaged foods industry is a $378 billion year industry, and it is facing changes in the upcoming year, particularly in the packaged foods sector. As more consumers focus on sugar as a primary source of unnecessary calories and connect it to unwanted weight gain, brands will need to re-engage shoppers with more nutritious options.

Consumers 170

Consumers Industry Trends Study 170

GetFeedback

SEPTEMBER 6, 2018

times more engaged employees than companies with poor customer experience. How employee engagement and satisfaction impact end customers. How employee engagement and satisfaction impact end customers. Consider data from of the top industry leaders in employee experience: Starbucks. Employee Engagement Surveys.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. The awards categories include Innovation of the Year and Engagement Solutions of the Year.

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Essentially, the physical store isn’t just a place to buy products; it’s a venue where customers can engage with the brand in a meaningful way. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

CSM Magazine

FEBRUARY 15, 2024

In the world of digital communication, music sensation Taylor Swift has carved a unique and dynamic path to engage her fans. million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions.

Engagement 52

Engagement Entertainment Video Analytics 52

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

Conference 52

Conference Connections Case Study CRM 52

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect. Your options for CDP-led orchestration.

Conference 52

Conference Connections B2C Tips 52

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Primarily, because your story falls short of creating engaging employee and customer experiences. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. Yet, this strategy is underutilized.

Connections 66

Connections Strategy Engagement Conference 66

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. AI is Ideal for the CX Industry The CX industry is embracing custom AI solutions for compelling reasons, and it’s no surprise why. Nexcom A/S and COPC Inc.

Industry 114

Industry Customer Experience Analytics Training 114

Experience Investigators by 360Connext

OCTOBER 24, 2023

We also turn our spotlight on Lumin Fitness, a pioneering player in the fitness industry that’s breaking boundaries with its AI gyms and virtual trainers. We bring you the intriguing story of VOTO, a company that’s doing just that by combining customer engagement with a social cause.

Retail 270

Retail Connections Innovation Loyalty 270

SurveySensum

FEBRUARY 21, 2024

In today’s business landscape, the integration of artificial intelligence (AI) into customer interactions has become pervasive, spanning industries from retail to healthcare. For instance, a virtual assistant with a witty sense of humor or a compassionate tone can create a more engaging and memorable interaction.

Connections 52

Connections Strategy e-support Chatbots 52

Ecrion

FEBRUARY 13, 2020

Did you know that companies with a customer engagement and experience mindset drive revenue four to eight percent higher than the rest of their industries? That’s a lot of money that can be gained by improving your customer engagement. Have you considered using customer engagement software to help improve your experience?

Software 74

Software Customer Engagement Customer Journeys Connections 74

C3Centricity

APRIL 9, 2024

However, as companies continue to evolve in an increasingly digital landscape, these disparities, while significant, share the underlying goal of establishing meaningful connections with the people who buy their products and services.

B2C 226

B2C B2B Strategy Marketing 226

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. A frequent speaker and writer on engagement. . How to look at onboarding for building connection.

Culture 98

Culture Connections Leadership Communication 98

Alida

JUNE 30, 2017

The auto industry is at a crossroads. While the new paradigm of CASE (Connected, Autonomous, Shared, Electric) vehicles is expected to generate new economic opportunities, the picture for the legacy manufacturer/franchise dealer sales model is alarming. Leaders from the industry are already aware of the challenges they’re facing.

Automotive 138

Automotive Industry How To Customer relationships 138

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Her portfolio includes spearheading and implementing a multitude of global organizational initiatives.

Culture 52

Culture Connections Contact Center Leadership 52

Calabrio

MAY 28, 2019

The Calabrio team is excited to announce we have been recognized as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM). AVP of member services at a $50-$250 million company in the finance industry. Senior WFM analyst at a $500 million-$1 billion company in the finance industry.

Engagement 199

Engagement Management Call Center Industry 199

Happy or Not

FEBRUARY 26, 2024

In the competitive landscape of the restaurant industry, the secret sauce to long-term success that allows you to drive repeat business lies not just in the kitchen but in the hearts of your customers. These small acts of generosity go a long way in fostering emotional connections and creating lasting memories.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36