Amity

MAY 5, 2017

Amity sat down with Wynne to learn what her pro-tips for setting goals with customers are. Any tips on aligning Customer Success with Sales? Those are soft numbers, they’re not hard dollar savings or revenue savings, so it’s important to have the client agree to how ROI is measured.

Tips 73

Tips ROI Software Measurement 73

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. Date: November 14-15.

Conference 22

Conference Customer Experience Customer Journeys Innovation 22

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. Working with stakeholders outside of research is crucial to getting more ROI from Sparq and increasing your profile in the organization. De-mystify ROI measurement.

ROI 100

ROI Innovation Effort Score Customer relationships 100

BirdEye

MAY 3, 2023

Include a call to action, helpful tips, or updates on your business developments so that you can drive audience engagement and generate leads for the business. Video content marketing Whether through educational, review, or entertainment videos, this approach boosts conversions, improves ROI, and helps forge customer relationships.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. Delta ’20: The Virtual Customer Validation Conference. 5 Beta Program Tips to Live By from Industry Superstars (Blog). Increasing Efficiency. Our customers were crushing it this year, and we couldn’t be more proud of the role we played in their success.

eBook 75

eBook Case Study ROI Roadmap 75

BirdEye

MARCH 4, 2024

Pro tip: There’s no right or wrong number of messages to include in a drip campaign, but generally, somewhere between 4 and 12 is a great goal. Evergreen nurturing Deploy evergreen content offers on topics like customer success stories, product releases, or a tips & tricks series.

Marketing 109

Marketing How To Multi-Channel Tips 109

West Monroe

JULY 24, 2023

Created with Lunacy In our second season of This is Digital , we asked our guests to share their digital transformation stories, tips, tricks, and advice on being more digital. Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries?

B2C 98

B2C Innovation Healthcare Industry 98

Call Experts

MAY 2, 2019

Here are some high-level tips to consider when analyzing if contact center services are the right fit for your business: Does your contact center offer a connected technology solution? . It is essential to focus on the ability of agents to develop secure connections with callers and your ROI. Tips for getting new customers.

Contact Center 56

Contact Center Self Service Call Center Conference 56

ClientSuccess

NOVEMBER 22, 2022

As marketers, you’re always looking for new and innovative ways to drive value and ROI for your brand. Here are a few tips: Make sure that your messaging is aligned with how your customers are using your product or service. Learn How to Align Your Customer Success and Marketing Teams.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

Heart of the Customer

APRIL 9, 2020

Perhaps they read an article, or they heard about a CX program another company offered, or saw a competitor speak at a conference. Here’s a story I’ve seen played out multiple times: An executive believes in the power of customer experience (CX). For whatever reason, the executive saw the light, and wanted a CX program […].

Conference 133

Conference Customer Experience Company ROI 133

Call Experts

NOVEMBER 20, 2019

Whether engaging the newest technologies or relying on live agent support, one thing is for sure: Contact Centers can help you increase ROI during the holidays, and have happier customers. . . . Tips for getting new customers. Self-Improvement Tips to Grow your Company as a Business Leader! Summer HR Conferences.

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. Soccer in America: The Tipping Point Is Here. But wait, that was only the first day at each conference! NetBase LIVE NY.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. However, even businesses without a strong visual component can find ways to capitalize on Pinterest’s popularity.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

MARCH 11, 2024

We also share: 42 platform-specific business hashtags you must use to grow exponentially How to create a memorable hashtag strategy Tips to implement to make your hashtags go viral, and many more! During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag.

Social Media 70

Social Media Trends Analytics Connections 70

Call Experts

NOVEMBER 20, 2019

Whether engaging the newest technologies or relying on live agent support, one thing is for sure: Contact Centers can help you increase ROI during the holidays, and have happier customers. . . . Tips for getting new customers. Self-Improvement Tips to Grow your Company as a Business Leader! Summer HR Conferences.

Call Center 49

Call Center Management Contact Center Customer Journeys 49

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Colin is an accomplished keynote conference speaker who can inspire organizations to focus on their Customers. Aimee Lucas. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Colin is an accomplished keynote conference speaker who can inspire organizations to focus on their Customers. Aimee Lucas. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

DECEMBER 25, 2023

15 tips on how to grow your LinkedIn Business page Customize your LinkedIn Business page Enhance your LinkedIn Business Page with Showcase Pages How can LinkedIn’s Product Page elevate your social reputation? Use LinkedIn’s networking features to connect with people you meet at conferences and events.

Social Media 57

Social Media How To Infographics Tips 57

SurveySparrow

MAY 22, 2020

The ROI of emails is $41 for every $1 that you spend. How’s that for ROI? Attending conferences/seminars/trade shows. While there are hundreds of conferences that happen regularly, even in your industry, it would be advisable only to attend the ones that are the most relevant to your business. Isn’t that ridiculous?

Strategy 52

Strategy Social Media eBook Conference 52

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Lead generation identifies and attracts potential customers (tips) for a business’s products or services. What is Lead Generation?

B2B 52

B2B Marketing Social Media Advertising 52

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Developing a Dynamic Engagement framework can be associated with the following overarching areas: outcome, experience, ROI, engagement, and validation.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. Ted Rubin Inspires with Awesome Keynote.

Brands 60

Brands Social Media Analytics Conference 60

ChurnZero

FEBRUARY 15, 2019

Given that, we wanted to share with you some Customer Success takeaways we picked up while at the conference. CS Tips to Scale. ChurnZero Resource – ROI Calculator. In the world of SaaS there’s the underlying truth that Customer Success plays a key role in the recurring business model. CSM Profession is Exploding!

Customer Success 53

Customer Success Return on Investment Metrics Conference 53

Talkdesk

APRIL 26, 2016

Each week, we will be collecting tips, tricks and insights on the customer experience with the hope that some of what we find helps our readers to further their CX goals. 50 Leading Customer Experience Conferences and Events to Attend in 2016. Invest in sending your team members to these kinds of events; the ROI can be staggering.

Customer Experience 40

Customer Experience Conference Comparison Omni-Channel 40

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it.

Training 52

Training Course Consulting Software 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. This year’s Pulse, our annual conference, now Pulse Everywhere in 2020 due to the current pandemic, is our incredible chance to share with the world our continued path towards the most meaningful innovation in our industry.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Waypoint Group

JUNE 13, 2018

Companies buy your products and services because there’s a promise of ROI. See” means more than measuring the business results; it also means communicating the results and making sure the right people know all about the ROI. CS: Ensure you are providing the assistance that the customer needs to successfully acquire the ROI.

Customer Success 40

Customer Success ROI Voice of Customer Resources 40

Thematic

NOVEMBER 23, 2023

Here are some helpful tips on how to write a feedback analysis prompt: Write a short intro about your organization and why you run this survey. 543% ROI with better quality insights from Thematic Transforming Insights with Thematic’s Generative AI FAQs What is Generative AI? We have more insights that can help you in your role.

Feedback 62

Feedback How To Analysis Survey 62

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . We have to put the curious reluctance to talk directly about money/ROI with our customers and our companies behind us.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. The following are a few tips to encourage referrals: Create a customer loyalty program. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Comm100

NOVEMBER 14, 2017

It is best to mix and match a couple of different tricks and tips from the list below so that you are always as up to date and current as possible. Conferences are a great way to meet your peers and learn what other companies in your sector are doing and what they are focusing on. Social Media Groups and Boards to Follow.

Resources 112

Resources Customer Service Customer Service Training Course 112

Integrity Solutions

MARCH 3, 2020

If you can spread it in your organization, the ROI is extraordinary.” For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. Empowering Your Contact Center Managers to Act. As Samsonite’s Cimini puts it, “The power of coaching can’t be underestimated.

Contact Center 60

Contact Center Culture Conference Call Center 60

Influitive

AUGUST 3, 2015

Provide them with tips, tricks and best practices before asking them to post on a review site. The majority of survey respondents (71%) said detailed ROI analyses are becoming an incredibly important part of the buying process. Also, ensure that your advocates know your product as well as you do.

B2B 66

B2B Report Social Media Marketing 66

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Social Media 45

Social Media Conference NPS Customer Success 45

ClientSuccess

APRIL 20, 2017

His career has been mostly about growing and driving adoption and measuring ROI of his customers. What is the ROI on this department?”. Here are some tips from Paul: Look for varying backgrounds when hiring and remember that CSM skillsets can be very diverse. The First CSM at Marketo. Where does it live in contrast to Support?”

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

Gainsight

JUNE 11, 2021

Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. Adrian shared four tips: Create a space for customers to connect. Make paid tiers desirable by providing intended outcomes, more visibility, and ROI.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Grade.us

JANUARY 3, 2019

2019 Marketing Conferences: The #1 Marketing Events Guide Mobile Event & Conference Apps: The 2019 Guide 2019 Event Marketing Statistics, Trends, and Data. Event Planning Challenges Solved How to Choose an Event Hashtag that Sticks How to Measure and Prove Event ROI. They're not just for conference centers anymore.

Resources 22

Resources Tools Marketing Case Study 22