Oracle

JULY 19, 2019

Are you bound for a customer experience conference this year? Maybe you’re even lucky enough to go as an attendee to learn, network, and take in the latest tips and trends. No matter which “hat” you’re wearing at your next event, we wondered, what’s a good strategy for making the most of a CX conference?

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Comm100

MAY 21, 2019

The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness. Great tips from @ndytg who saw a 3.7x

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Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

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Optimove

FEBRUARY 28, 2024

Warner joins Neil Hoyne, Chief Strategist at Google, as keynote speaker at the conference. With martech spending reaching new heights, with diminishing returns, Warner offers marketers a rare opportunity to gain insights to ensure that marketing spend does deliver increasing returns.  

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customer sure

MARCH 12, 2024

Our team have just returned from the Institute of Customer Service ’s Annual Conference. It’s vital that we stay in touch with our network, to learn from both the issues they’re facing in their businesses, and the solutions they’re putting in place.

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ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

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Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

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customer sure

JUNE 7, 2023

Earlier this year we exhibited at the Institute of Customer Service (ICS) Annual Conference, alongside a range of esteemed customer service / experience peers and experts. By a long shot, the most common question we were asked at the conference - and are asked a lot day-to-day. And we can see why.

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CX Accelerator

OCTOBER 25, 2018

Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service.

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CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you. If you are in the urge of exploring the next wave on the web, this conference will help!

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Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. Deep-Dive into Tips, Tricks, and Techniques. 5 Tips for Better Tester Engagement. with Austin Meyer.

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CSM Magazine

FEBRUARY 12, 2024

In the following article, we’ll explore some vital tips that will guide you in creating a corporate event that not only meets but exceeds the expectations of your attendees and sets a benchmark in your professional sphere. Choose the Right Venue Selecting an appropriate venue is critical to your event’s success.

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Gainsight

DECEMBER 5, 2023

And that’s just the tip of the Arch!) The post Gainsight’s Pulse Conference Takes a Leap: Hello, St. Forest Park Splendor : Spanning 1,400 acres, Forest Park is nearly 2x the size of Central Park in NYC. Let the Countdown Begin! Join us for Pulse 2024 in St. Get ready for innovation, collaboration, and a whole lot of fun.

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SurveySensum

MARCH 11, 2024

Each tip that we will explore in this article offers unique insights and practical strategies that can be tailored to fit the specific needs of your organization. Tip 2: Recognize and Reward Employee Achievements Recognition satisfies a fundamental human desire for recognition and a sense of community.

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Gainsight

DECEMBER 5, 2023

(And that’s just the tip of the Arch!) The post Gainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. Let the Countdown Begin! Join us for Pulse 2024 in St. Louis — a city that’s not just a venue but a partner in making this our best Pulse yet. Get ready for innovation, collaboration, and a whole lot of fun.

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ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

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Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. What does a virtual conference mean for you? Your free ticket includes: Live and on-demand access to all conference presentations. Who is the Virtual Customer Validation Conference for? The only drawback?

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Call Experts

DECEMBER 18, 2019

To build an easy to use IVR that helps your customers follow these five tips! Call Experts' 5 Tips for a Successful IVR. 5 Tips on AI-Powered Phone Lines. Tips for getting new customers. Self-Improvement Tips to Grow your Company as a Business Leader! Summer HR Conferences. Focus on self-service benefits.

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Experience Matters

MARCH 1, 2015

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. Here are 11 highlights from the sessions that I attended: 1) The Van Gundy family is entertaining.

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Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Digital experiences have been “fluid in the sense that they’ve been volatile,” she said.

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datastax

DECEMBER 18, 2018

Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in. Tips For Submitting.

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Centercode

MAY 7, 2020

Here are the five top tips for managing a beta program, taken from their sessions at Delta ’20: The Virtual CV Conference. Tip #1: Never Underestimate the Power of Cold Beer. Tip #2: Use Data and Best Practices as Leverage. Tip #3: Seek Out Active (and Proactive) Users. Tip #4: Balance Simplicity with Detail.

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BirdEye

MARCH 17, 2023

In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. Social listening tips and tricks Knowing how to effectively use social listening is key to saving time and staying in touch with your target audience. Table of contents What is social listening?

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CSM Magazine

SEPTEMBER 6, 2022

In this blog post, we will discuss some of the best lead generation tips and strategies for construction businesses. We will also provide some helpful tips on how to convert leads into customers. You can do this by attending trade shows, conferences, and other events where you can meet potential customers and partners.

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One Millimeter Mindset

MARCH 10, 2020

Today, I offer three tips to become a confident remote storyteller. Tip 1: Take a critical look at how you currently communicate your information, presentations and stories. Tip 2: Have a Plan B backup presentation format for your presentational storytelling. To colleagues, partners and clients. One millimeter at a time.

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CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Register for PCI Pal’s free virtual conference – Click here.

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Totango

NOVEMBER 3, 2022

That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference. Check out six key takeaways from their discussion, plus a bonus tip from a session hosted by our friends at Higher Logic.

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Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. This is where the software for online communication such as live chat, online conference platforms and corporate communication tools becomes handy and saves businesses from closing and public institutions from chaos in communication. Read more.

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Stella Connect

JANUARY 4, 2022

To help you get started, we’ve compiled a list of 29 customer service coaching and training tips. In this case, it’s better to schedule group training sessions instead (see below for more on customer service training tips). We mentioned this tip earlier, but it bears repeating: don’t lecture, listen. Give the agent the floor.

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ProProfs Chat

MAY 6, 2020

The best ways to motivate your remote team are: Have video collaborations instead of conference calls. Takeaway: Multitasking during a video conference can affect the productivity of your employees. After reading the expert tips on how to manage remote teams, let us move on and take a quick look at some of the FAQs.

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Call Experts

MARCH 27, 2019

Here we are going to discuss a few tips to grow your audience and lead more traffic to your business. Tips for getting new customers. Self-Improvement Tips to Grow your Company as a Business Leader! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. More Blogs Menu.

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Oracle

JANUARY 9, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Tip 1: Focus your entire outlook on the customer. Tip 2: Take a crawl, walk, run approach. Tip 3: Start with something that you can do well. Tip 4: Ask questions.

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Inbenta

MARCH 15, 2021

This article will outline six tips for you to implement to ensure the smooth operation of your ticketing system, and thus that you are making the most of your ticket management software. Hopefully, these tips have given you a foundational launchpad for managing your customer support request queue. Conclusion.

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Kapta Customer Success

DECEMBER 12, 2022

We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Are you going to KAMCon in 2023? Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives.

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InteractionMetrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.

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Circular Edge

MARCH 17, 2020

Having worked from home since 2001 I’m happy to share a few tips & tricks that I’ve learned over the years. I hope this post can help you achieve a smoother transition and home office experience and please do share your own tips & tricks in the comments section. Take advantage of being home!

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delighted

OCTOBER 21, 2021

To help, we’ve taken a closer look at what employee advocacy is, the types and benefits of employee advocacy, plus shared our top tips for how to improve employee advocacy at your organization. Tip: You can learn more about how to customize your eNPS survey here. Given this, you want to get employee advocacy right. Let’s dig in.

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