Lumoa

JANUARY 2, 2023

These surveys provide valuable insight into how the interaction went, and whether it was either satisfactory and likely to result in customers promoting the business further. By asking your customers how they feel immediately after interacting with your business, you can gain a truthful insight into their customer journey.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

Lithium

DECEMBER 28, 2020

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today.

Engagement 52

Engagement Social Media ROI Multi-Channel 52

BirdEye

APRIL 7, 2023

Return on Marketing Investment ROI is a pretty standard marketing KPI that every business tracks. ROI = (Sales growth – marketing spend) ÷ Marketing spend Tracking the return on marketing investment may not give you an accurate picture if you have many active marketing campaigns.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

BirdEye

DECEMBER 25, 2023

This guide will equip you with everything you need, from business profile optimization to the advantages of pairing the AI-powered Birdeye Social media reputation management software with your LinkedIn. Social media links: Add links to your company’s social media profiles.

Social Media 57

Social Media How To Infographics Tips 57

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? With social networks serving as the new marketing norm, businesses across the world are sorting out how to remain relevant. NetBase LIVE NY.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.),

ROI 54

ROI Feedback Survey Financial 54

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

Exercises 97

Exercises ROI Conference Video 97

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adam Toporek. Aimee Lucas. Dan Gingiss. David Avrin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Wootric CX Blog

NOVEMBER 24, 2020

In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. To improve engagement, it’s important to optimize your business’s presence across multiple social channels. . A Social Media Audit. A Website Audit.

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

Magellan Solutions

MARCH 17, 2021

Budgets are also watched under an ROI-focused microscope. Unlike other channels, you control how you interact with leads. Social Media. Can social media actually increase B2B sales? . But there are some challenges with social media platforms. . Producing timely content has a huge role to play.

B2B 52

B2B Social Media Advertising Sales 52

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adam Toporek. Aimee Lucas. Dan Gingiss. David Avrin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lithium

SEPTEMBER 12, 2019

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

SEPTEMBER 12, 2019

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

SurveySparrow

MAY 22, 2020

With webinars, you can interact with your audience directly, something that videos or an ebook does not offer. The ROI of emails is $41 for every $1 that you spend. How’s that for ROI? Any activity that is done to increase the visibility will come under this: from link building to social media marketing.

Strategy 52

Strategy Social Media eBook Conference 52

Eptica

JUNE 28, 2017

Author: Neil Titcomb To find out more on how to transform CX, please come and meet us on 6th July at the Customer Engagement Transformation Conference When it comes to the service they receive, consumer expectations continue to rise dramatically. Eptica’s own studies back up this need to transform customer experience.

Customer Experience 50

Customer Experience Insurance Conference Social Media 50

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings.

Social Media 40

Social Media Case Study ROI Course 40

Magellan Solutions

AUGUST 6, 2021

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO. billion social media users around the world. As of 2020, there are 4.48

Social Media 52

Social Media Call Center Financial Banking 52

Magellan Solutions

JULY 6, 2022

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO. billion social media users around the world. As of 2020, there are 4.48

Social Media 40

Social Media Call Center Financial Banking 40

North Highland

SEPTEMBER 3, 2019

However, the “brand activation” reigns supreme, and sponsorships now involve highly interactive, tailored experiences. At major conferences, pop culture conventions and sporting events, a well-executed sponsorship can place a business in front of an audience numbering in the hundreds of thousands.

Hospitality 61

Hospitality Industry Sports ROI 61

Retently

AUGUST 26, 2019

Monitor Social Media. Instead, they’ll often post about it on social media, expecting your business to address their feedback. It will also save you money since it’s six times less expensive to solve a customer issue on social media than through a call center, for instance.

Feedback 94

Feedback Social Media Effort Score Net Promoter Score 94

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Offers help prospects feel engaged and inspired by their interaction with your product or service. These events present ample opportunities to meet potential customers up and close and interact with them.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

MARCH 4, 2024

When you guide recipients through a storyline specific to their interests over several touchpoints, they pay more attention and interact more than they would with traditional email blasts. Higher engagement People prefer to engage with content that interests or feels relevant to them.

Marketing 109

Marketing How To Multi-Channel Tips 109

Comm100

NOVEMBER 14, 2017

Social Media Groups and Boards to Follow. A common misconception is that social media is only good for sharing cat pictures and political complaints, and while it IS good for both of these things, it is also a great place to have more targeted conversations with some exceptional thought leaders in your field.

Resources 111

Resources Customer Service Customer Service Training Course 111

SurveySparrow

NOVEMBER 30, 2021

With the Zoom integration, you can: automatically send Zoom conference call details to your HubSpot prospects. Prove the ROI of your advertising. Also, this integration gets you more data on where your content appears in the SERPs and tells you how often search users interacted with your site. Google Search Console.

CRM 52

CRM eBook Effort Score Meeting 52

Lithium

DECEMBER 10, 2019

But what are the psychological drivers and how can we apply them to our social and digital strategies? Nathalie Nahai, web psychologist, author and speaker, shared 5 principles behind great customer engagement during Khoros' recent conferences in Paris and Cologne. Be authentic and trustworthy.

Customer Engagement 52

Customer Engagement Engagement ROI Brands 52

Lithium

DECEMBER 5, 2019

But what are the psychological drivers and how can we apply them to our social and digital strategies? Nathalie Nahai, web psychologist, author and speaker, shared 5 principles behind great customer engagement during Khoros' recent conferences in Paris and Cologne. Be authentic and trustworthy.

Customer Engagement 52

Customer Engagement Engagement ROI Brands 52

SmartKarrot

OCTOBER 3, 2022

Interact with other areas of their business to ensure customer success, such as Product and Engineering. Attend college recruiting events, conferences, seminars to help strengthen the company brand. Interact with potential candidates on social media and professional networks to develop talent pipelines for future hiring needs.

Customer Success 19

Customer Success Ecommerce Social Media Consulting 19

Natalie Petouhof

MARCH 15, 2016

Tweet As part of the product keynote sessions Jive is unveiled the next generation of interactive intranet and customer communities. New social listening integration with Sysomos : Brands soon will be able to route relevant conversations on social media directly in Jive-x community, increasing brand affinity.

Healthcare 40

Healthcare ROI Employee Engagement Social Media 40

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. and Harvard Business Publishing, were honored at the conferences 2014. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Currency Alliance

DECEMBER 7, 2021

I heard it once, two weeks ago at a loyalty conference in London. Your key question for 2022 should be: “across each customer segment, how can I lower the cost of delivering the right mix of value to maximize ROI?”. Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)?

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Grade.us

MAY 28, 2019

This section includes a list of tools and resources in several areas: Website Creation and Management tools Communication and Support tools Content Strategy and Management tools SEO and SEM tools Advertising tools Social Media Management tools Speaking of marketing tools. Frequently used to share conference presentation slide decks.

Tools 37

Tools Marketing Social Media Advertising 37

ChurnZero

DECEMBER 20, 2019

billion people in the world connected to the internet and more than 3.499 billion active social media users. . Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Qualtrics

MAY 1, 2019

Since founding Holly Palmer Consulting in 2016, she has presented at industry conferences on topics including creating a relationship fundraising culture, how to improve donor retention and how to design a meaningful alumni research study. Think of an alumnus’ journey after they leave your school .

Engagement 39

Engagement Survey Social Media Feedback 39

Michel Falcon Experience

APRIL 13, 2023

I’m going to see Simon next week at the main five-day TED conference again. What do you recommend individuals that are looking to get that budget to develop their company culture, invest in their people when the ROI isn’t so black and white? Cameron Herold: Well, he used to sleep on my couch as well. On your couch.

Culture 60

Culture Company ROI Leadership 60

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others. Here’s a look at our favorite takeaways from this year’s Summit.

Innovation 100

Innovation Marketing Social Media Healthcare 100