Wired and Dangerous

APRIL 6, 2020

Most of us are learning about social distancing and how to navigate a world of conference calls and WebExes. Could this be a good time to strengthen your connections with your customers? How can you make a strong emotional connection with customers? As we often tell our consulting clients, “it is not hard”!

Connections 127

Connections Conference Consulting Communication 127

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference. SaaStr Annual 2021.

Conference 52

Conference Industry Strategy Innovation 52

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below.

Connections 80

Connections Conference Loyalty Survey 80

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

Zonka Feedback

DECEMBER 2, 2021

This has made virtual meetings and video conferences a part of the lives of many. Online meetings with the ability to connect to any person throughout the globe have enormously contributed to the success of the remote working culture. Since the advent of the pandemic a couple of years ago, remote working has been on the rise.

How To 98

How To Conference Video Culture 98

NICE inContact

AUGUST 25, 2016

This demands an agile and frictionless CX environment that connects and automates existing and new applications across the ecosystem – allowing iterative and real-time process design without ripping and replacing existing systems. Stop by SpiceCSM’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Press 1 For Nick

JANUARY 13, 2021

Hopefully your organization has a core stakeholder group to assess the current state, discuss how to define and pivot to new goals, and execute the BC plan. Make sure to tell employees: They are valued How to keep working effectively Relevant job changes How to adapt Success stories. CURRENT THREAT: COVID-19.

Connections 52

Connections How To Policies Communication 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. List your capabilities, show how you use those capabilities by customer segment, and what you expect the results to be.

Conference 98

Conference Customer Success Leadership Sales 98

VDS

JULY 22, 2020

Hopefully, your organization has a core stakeholder group to assess the current state, discuss how to define and pivot to new goals, and execute the BC plan. How to keep working effectively. How to adapt. Leaders need to leverage tools to connect with their teams like video conferencing tools (i.e. Relevant job changes.

Connections 52

Connections How To Contact Center Policies 52

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

BirdEye

SEPTEMBER 22, 2022

Plus, how to select the right team chat software for your business. How to use a team communication app effectively. Now that we’ve talked about some of the reasons why businesses need team chat, let’s talk about how to use it effectively. Table of contents What is team chat? Team chat use cases across industries.

Software 98

Software How To Healthcare Video 98

delighted

APRIL 19, 2023

In this post, you’ll learn everything you need to know about QR code surveys, their benefits, when to use them, and how to create your own in 4 easy steps. For example, you can post QR code surveys on banners at in-person conferences to gather insights on how the audience connected with the sessions (more on this below).

Survey 90

Survey Feedback Net Promoter Score How To 90

Experience Investigators by 360Connext

NOVEMBER 3, 2014

In a nutshell, it’s how to better your business. This is about staying connected to what could move your company forward, even when things seem to be going fine. The foosball table is replaced with an austere conference table, and the leaders are getting down to business. The following is a Best of 360Connext post.

How To 271

How To Leadership Social Media Consulting 271

Strativity

MARCH 17, 2015

CRMXchange presents an in-depth online educational event that examines the latest trends and strategies: “Shaping the Journey of the Connected Customer”, March 16-19, at [link] View Keynote. Learning how to reduce customer effort. Understanding how to anticipate customer’s needs and provide proactive solutions to meet them.

Conference 40

Conference Connections Consumers Customer Journeys 40

Zonka Feedback

DECEMBER 6, 2021

It would not be wrong to say that the remote working setting has been going well because of the ability to connect with team members and clients in any part of the world through online meetings and video conferences.

Meeting 52

Meeting How To Conference Video 52

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. While looking out at the Mediterranean Sea, conference guests mingled and conversed with thought leaders and field experts from dozens of top brands. Mr. Jeyanayagam taught us how to adapt to Customer 3.0’s

Connections 40

Connections Conference CRM Consumers 40

Kustomer

OCTOBER 22, 2020

The result was that we saw customer satisfaction went up, employee satisfaction went up, revenue went up because those partners are learning how to do their business better and we saw return based on the revenue that came back to the company on the accounts that were in that test group.”. It really is kind of an invisible ‘sisterhood’.

Conference 96

Conference Self Service Sports CRM 96

CSM Magazine

AUGUST 22, 2023

A well-defined brand not only sets a trade business apart from competitors but also establishes an emotional connection with customers, fostering trust and loyalty. Whether it’s through blog posts, how-to guides, videos, or social media posts, share your knowledge generously.

Industry 52

Industry Social Media Advertising How To 52

ShepHyken

SEPTEMBER 19, 2023

When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. Connect with Shep on LinkedIn. One of the more enjoyable activities in my life is playing hockey.

Customer Service 138

Customer Service Effort Score Sports Conference 138

Gold Research

DECEMBER 11, 2019

Connecting Research to Results #1 –. In a recent discussion with insights professionals at a conference, the discussion came up about how to use research and insights efforts to impact business results. Love to explore how to do this.”. Where (and Why) Prospects are Leaking from Your Marketing Funnel.

Connections 52

Connections Marketing Conference Groups 52

Kayako

JULY 14, 2016

Before you start soliciting applications far and wide, consider these five ways to use your connections to your advantage. How to search LinkedIn for your next support hire. Use conferences to your advantage. Even if you’re not hiring right now, you can make connections for the next time you are.

How To 120

How To e-support Conference Groups 120

Totango

FEBRUARY 14, 2022

However, one way you can apply the concept of physical touch to customer success is by creating real-life scenarios that give customers a chance to experience a physical connection with your company and get to know the real people on the other side of those digital messages. . Host an in-person or virtual event or conference .

Customer Success 84

Customer Success How To Gamification Social Media 84

Beyond Philosophy

APRIL 24, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. He asked us if we had any advice for businesses with a small budget on how to use concepts from the behavioral sciences to improve moments in their Customer Experience. Guess what?

Customer Experience 89

Customer Experience How To Consulting Conference 89

Beyond Philosophy

JANUARY 4, 2024

However, few had a strategy or even a clue about how to leverage the Web. One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value. For example, I get many invites for connections here on LinkedIn.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

Beyond Philosophy

JUNE 15, 2023

To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. It’s interesting how we perceive brands, which are, at their core, a series of legalistic trademarks that companies have. Like any relationship, some of them are healthy while others are not.

Brands 145

Brands Banking Insurance Conference 145

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate.

Connections 56

Connections Healthcare ROI Metrics 56

Alida

JUNE 30, 2017

While the new paradigm of CASE (Connected, Autonomous, Shared, Electric) vehicles is expected to generate new economic opportunities, the picture for the legacy manufacturer/franchise dealer sales model is alarming. Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California.

Automotive 138

Automotive Industry How To Customer relationships 138

Call Experts

JANUARY 15, 2020

How to Improve your HR Team's Performance with AI-Powered Systems. How Contact Centers Manage the Holiday Rush. How to Provide Personalized Customer Service. What is IVR, and how much does it cost? Employee experiences are connected to customer experiences. Summer HR Conferences. More Blogs Menu.

System 72

System Contact Center Call Center Customer Journeys 72

Influitive

SEPTEMBER 16, 2019

Running in-person events—such as user conferences—is a great opportunity to put a face to the customer advocates you engage with digitally on a regular basis. The post How to Plan an Event That Will Get Attendees Talking appeared first on Influitive.

Conference 40

Conference How To Connections Engagement 40

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. In streaming transcription mode, client applications open a bidirectional streaming connection over HTTP/2 or WebSockets.

Guidelines 82

Guidelines Resources Connections Communication 82

BirdEye

MARCH 17, 2023

This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes. Improving products and services By tracking customer feedback online, companies can better understand how to improve their products and services.

Tips 98

Tips Social Media How To Analysis 98

CX Workout - Ideas Blog

MAY 10, 2016

The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers. Let’s dive into the keynotes and kick offs from day one. Carine Clark.

Conference 40

Conference Omni-Channel Effort Score Customer Journeys 40

Clarivate

JULY 7, 2017

Connect Your Silos. At the Forrester Research conference a couple of weeks ago, I sat down with Joana van den Brink-Quintanilha, one of their senior Analysts focused on Customer Experience. How to Connect Silos. The post Connecting Corporate Silos through Journey Mapping appeared first on CustomersFirst Now.

Customer Journeys 53

Customer Journeys Connections Touchpoint Exercises 53

ShepHyken

JULY 4, 2023

I was just at an industry conference focusing on AI (Artificial Intelligence). What I care about is that you know how to use the formulas. Instead, I focused on how to use the information to efficiently get the correct answer. So, how does this apply to customer service? Connect with Shep on LinkedIn.

Conference 128

Conference Customer Service Training Customer Service Study 128

Daniel Group

JANUARY 25, 2024

Humor builds connections and relationships with your customers by bringing a smile to their faces each time they interact with your business. Our conference theme resonates directly with this aspiration, making it ideal for both CX program leaders and pivotal executives or managers in customer-centric roles in your organization.

Loyalty 52

Loyalty Guidelines Conference Culture 52

Daniel Group

DECEMBER 15, 2022

One major highlight from 2022 was our client conference with Fred Reichheld as our keynote and special presenters: Bryan Gregory, Carter Machinery Denise Herrera-Wieters, HOLT CAT Carol Tesarek, Equipment Depot Marty Yuzwa, Ohio Machinery My recent blog highlights what we learned to improve CX at the conference.

Loyalty 52

Loyalty Conference Groups Metrics 52