BirdEye

MARCH 17, 2023

This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes. Improving products and services By tracking customer feedback online, companies can better understand how to improve their products and services.

Tips 98

Tips Social Media How To Analysis 98

CustomerSuccessBox

APRIL 6, 2022

This does not imply joining a conference call a few minutes early. Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be. Connect with people, even if you think they’re unapproachable.

Customer Success 52

Customer Success How To Conference Customers 52

Customer Bliss

NOVEMBER 1, 2018

It was immediately clear that the work was going to be centered around how to treat people better. Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Kustomer

OCTOBER 22, 2020

The result was that we saw customer satisfaction went up, employee satisfaction went up, revenue went up because those partners are learning how to do their business better and we saw return based on the revenue that came back to the company on the accounts that were in that test group.”. It really is kind of an invisible ‘sisterhood’.

Conference 52

Conference Self Service Sports CRM 52

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . With an amazing NPS score of 87.5,

NPS 54

NPS Connections Customer Centricity Customer Success 54

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 74

ROI Net Promoter Score CEM Conference 74

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing. Enter the world of SEO.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. At Enterprise Connect, Genesys will show why omnichannel will be the standard in customer experience excellence and how companies can move toward an Omnichannel Engagement Center solution.”.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

Seaton CX

MAY 16, 2024

A customer journey map informs your customer experience (CX) strategy, identifies where to listen for customer feedback, and connects your CX vision to the design, delivery, measurement, and management of the customer experience. Work with the core team to develop business cases that show a forecasted return-on-investment (ROI).

Customer Journeys 52

Customer Journeys ROI B2B Financial 52

North Highland

MAY 15, 2019

The impossible is possible in this city, so it seems fitting that members of the global change community found their way to Universal Studios Florida with the theme of “Change is Universal” for the ACMP 2019 conference. What were some of the key insights from the recent conference in Orlando? 1: Building Trust by Speaking the Truth.

Conference 65

Conference Connections ROI Groups 65

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Wootric CX Blog

MAY 4, 2020

Three years ago, I wrote a post on “ How to start a customer success program from scratch ” and outlined all the reasons to do so: . The ROI from increased referrals, cross-sells and upsells. What we need most right now is to feel connected and cared about. But to *feel* connected.]. Not to get their work done faster.

Customer Success 82

Customer Success Net Promoter Score Effort Score ROI 82

SurveySparrow

JANUARY 15, 2021

If you want to get better ROI, work engagement, and high employee retention, it’s crucial to provide constructive feedback. But how to do that? How can you closely review your employees’ performance even in this post-pandemic world? Don’t Google this fact. Take our word for it; it’s true. Well, relax!

How To 52

How To Net Promoter Score Effort Score Feedback 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Innovation Study Entertainment 52

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! With social networks serving as the new marketing norm, businesses across the world are sorting out how to remain relevant. And also – how to get your organization prepared! And Gil has some answers!

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Customer Bliss

APRIL 25, 2019

” The sales team communicated the ROI and the value the customer was going to receive. He understands that this is a concept that can be applied internally to how people interact with one another and most importantly, customers. The instinct is to figure out how to do more for customers rather than try and find ways to do less.

Chief Customer Officer 170

Chief Customer Officer Customer Success B2B Consulting 170

Call Experts

NOVEMBER 20, 2019

Whether engaging the newest technologies or relying on live agent support, one thing is for sure: Contact Centers can help you increase ROI during the holidays, and have happier customers. . . . How Contact Centers Manage the Holiday Rush. How to Provide Personalized Customer Service. What is IVR, and how much does it cost?

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

Hero Digital

MARCH 26, 2020

In the future, patients will demand these technologies including self-service at home diagnoses’ solutions while leveraging an increased use of connected care and wellness devices. Accelerate technology to create connection. There’s no better time than now to understand that what’s good for people is good for business. Contact us.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

NetBase

OCTOBER 29, 2018

People were excited to be there, and to share their knowledge over the next two days – like the International Peace Institute’s Hillary Saviello : We know exactly how the IPI uses NetBase to promote their efforts without a marketing budget, and love that they were able to join us for our New York event. DAY 2 – Yesterday, Today, and Tomorrow.

Brands 60

Brands Social Media Analytics Conference 60

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. ROI Connection. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. ROI Connection. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. ROI Connection. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

Call Experts

NOVEMBER 20, 2019

Whether engaging the newest technologies or relying on live agent support, one thing is for sure: Contact Centers can help you increase ROI during the holidays, and have happier customers. . . . How Call Centers Manage the Holiday Rush. How to Provide Personalized Customer Service. What is IVR, and how much does it cost?

Call Center 49

Call Center Management Contact Center Customer Journeys 49

BirdEye

MARCH 24, 2023

The best practices for how to do business development may also change. They need to know how to create marketing strategies, develop campaigns, and sales plans to reach targeted audiences. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Developing a Dynamic Engagement framework can be associated with the following overarching areas: outcome, experience, ROI, engagement, and validation.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

Gainsight

MARCH 15, 2023

We’re seeing our customers bringing more prudence and diligence to the table to get more efficient in terms of how they think about the three- to five-year plan for their businesses. We must figure out how to drive Net Revenue Retention (NRR) to build efficient growth where we balance those levers of profitability and growth.

Strategy 52

Strategy Self Service Trends Case Study 52

C3Centricity

OCTOBER 29, 2017

From the opening keynote by Sitecore’s new CEO Mark Frost , to the second-day keynote by Kirsten Newbold-Knip p from Gartner, everyone in this tech and data heavy conference understood that data is only as good as the use you put to it. That’s an immediate improvement in the ROI of your information gathering. C = Category.

Customer Centricity 120

Customer Centricity Customers Customer Journeys Groups 120

Integrity Solutions

MARCH 3, 2020

If anything, contact centers that place a priority on developing their agents’ ability to go “beyond the script” by building rapport, creating value and connecting emotionally with their customers will have a distinct advantage. If you can spread it in your organization, the ROI is extraordinary.” Make coaching part of the culture.

Contact Center 62

Contact Center Culture Conference Call Center 62

Gainsight

JUNE 11, 2021

How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. It’s a simple and effective change that will alter how you interact with your customers forever! The Danger of Mediocre Support Experiences & How to Fix Them! Transforming Customer Centricity.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ClearAction

AUGUST 16, 2016

In her presentation at a CXPA conference, Erin Wallace of John Deere pointed out that every major undertaking in a company — like new product development, capital investment, market expansion, deployment of a major technology (e.g. We created a diagram to show the steps and explain how to make changes that customers would reward.

Voice of Customer 48

Voice of Customer Customer Experience Sports Customer Experience Management 48

ChurnZero

DECEMBER 20, 2019

billion people in the world connected to the internet and more than 3.499 billion active social media users. . Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Amity

MAY 5, 2017

Those are soft numbers, they’re not hard dollar savings or revenue savings, so it’s important to have the client agree to how ROI is measured. You want to make sure that you’re talking with someone that will get the ROI that they deserve and that they paid for.

Tips 73

Tips ROI Software Measurement 73

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Social Media 45

Social Media Conference NPS Customer Success 45

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

Innovation 100

Innovation Marketing Social Media Healthcare 100

CSM Magazine

AUGUST 22, 2019

Scale Support with Chatbots, Automation, AI, IoT and More: Prove ROI, seamlessly integrate innovative solutions and effectively leverage machine learning to identify key customer friction points to deliver personalized, automated solutions with the human touch. SVP, Customer Success Group, McAfee. SVP, Customer Care, Samsung.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Amity

JULY 10, 2017

We asked leading Customer Success experts to share the biggest QBR mistakes Customer Success teams are guilty of, and how to avoid them moving forward. ​. CSMs simply don’t know how to properly execute a QBR. QBRs are an amazing opportunity, but they're also where dropping the ball has the most painful impact. During the QBR.

Metrics 63

Metrics Self Service Roadmap ROI 63