Kustomer

OCTOBER 2, 2020

In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important. It’s not just about delivering on consumer expectations ?— it’s about exceeding their anticipated desires to drive loyalty.

Consumers 80

Consumers How To Retail e-support 80

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Competitive Advantage 40

Competitive Advantage Sports Omni-Channel Retail 40

Qualtrics

JULY 2, 2020

When COVID-19 hit traditional consumer engagement channels, media consumption habits, and values and priorities changed forever. Speed to regular insights is fundamental in our new reality and a big competitive advantage. From the data collected we can see that while consumer habits haven’t changed, their priorities have.

Competitive Advantage 26

Competitive Advantage How To Brands Consumers 26

Thematic

FEBRUARY 29, 2024

Over the last thirty years, Lendingtree has expanded from a marketplace for home lending to consumer lending and insurance too. They’ve simplified the historically complex loans landscape for consumers, while driving leads and loan value for lenders. What makes a consumer keep using the marketplace? He formed Lendingtree.

Marketing 62

Marketing Competitive Advantage Analysis Insurance 62

SurveySensum

MARCH 7, 2024

As consumers become more conscious of the ethical and social implications of their purchasing decisions, the importance of CSR in the corporate landscape has grown significantly. Consumers today are more discerning than ever, seeking out brands that align with their values. CSR provides a valuable avenue for differentiation.

Loyalty 52

Loyalty Competitive Advantage Connections Brands 52

SurveySensum

SEPTEMBER 27, 2023

Whereas if the company’s customer service is excellent, 78% of consumers will do business with them again after a mistake. It helps you increase customer loyalty Microsoft’s report reveals that 96% of consumers say that customer service plays a significant role in their loyalty to a brand. What Is a Customer Service Survey?

Industry 52

Industry Survey Insurance Competitive Advantage 52

BirdEye

NOVEMBER 14, 2023

According to our research : Consumers research a local business before making a purchase 68% of the time. 93% of consumers read two or more reviews when researching a company. 85% of consumers have decided not to do business with a company because of negative online reviews. This gives you a huge competitive advantage.

Financial 59

Financial Banking Social Media Comparison 59

BirdEye

SEPTEMBER 8, 2023

Given that financial services are highly regulated and deal with sensitive personal and financial information, consumer trust is paramount. Consumers need to feel confident in their choice of financial institutions. Competitive advantage A positive reputation management can set a financial services business apart from competitors.

Financial 105

Financial Tips Management Social Media 105

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Transparency, quality, and authenticity are pillars on which a startup can build a foundation of trust.

Brands 52

Brands Case Study Social Media Feedback 52

Kustomer

SEPTEMBER 1, 2022

A stellar customer support strategy is meant to enhance the consumer experience as they interact with your brand. Consumer relations are an important area in which businesses can gain a competitive advantage, improve employee and customer engagement, and, perhaps most importantly, retain loyal customers.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

inQuba

APRIL 4, 2023

Businesses globally have had to respond to rapidly shifting market and consumer dynamics, with varying success. The proliferation of Internet of Things (IoT) has enabled businesses to understand consumer behaviour through a number of new and interesting channels. This improves acquisition, retention and market share.

Competitive Advantage 52

Competitive Advantage Customer Centricity Culture Customer Journeys 52

inQuba

APRIL 4, 2023

Businesses globally have had to respond to rapidly shifting market and consumer dynamics, with varying success. The proliferation of Internet of Things (IoT) has enabled businesses to understand consumer behaviour through a number of new and interesting channels. This improves acquisition, retention and market share.

Trends 52

Trends Competitive Advantage Customer Centricity Culture 52

Gainsight

SEPTEMBER 22, 2023

Three ways: It creates a competitive advantage, positions you as a thought leader, and speeds up—and streamlines—the buying process. Competitive Advantage Most industries are ripe with competition—and if they aren’t already, they will be soon. For example, what truly differentiates HubSpot from Klaviyo?

Competitive Advantage 52

Competitive Advantage Leadership NPS Sales 52

2020 Research

AUGUST 10, 2022

The marketing team utilized Methodify to test graphic design layouts as well as offer types to see which performed best with consumers before finalizing the assets. Gain a Competitive Advantage. Its team needed to test all of these with real consumers and considerers to determine the best fit for each client.

Competitive Advantage 52

Competitive Advantage Financial Advertising ROI 52

SurveySensum

AUGUST 1, 2023

According to the Sprout Social Index , 83% of consumers recommend a brand they follow on social to friends and family. Competitive Advantage in the Crowded Retail Market: With numerous options available, customers are drawn to brands that provide exceptional experiences and personalized interactions.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

BirdEye

JULY 10, 2023

With Birdeye’s competitive benchmarking feature , multi-location businesses can compare and analyze how their individual locations are performing against one another. Watch our free demo to see how it all works. Click on the banner below to see how Birdeye helps businesses turn competitive intelligence into a competitive advantage.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Kustomer

OCTOBER 14, 2020

A stellar customer support strategy is meant to enhance the consumer experience as they interact with your brand. We all know that consumer relations are an important area for businesses to gain a competitive advantage, improve employee and customer engagement and, perhaps most importantly, retain loyal customers.

Customer Service Strategies 105

Customer Service Strategies Self Service Strategy Customer Service 105

BirdEye

JANUARY 25, 2024

High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). Show up Where Your Customers Search Watch a demo to see how Birdeye can help you make the most out of your GBP. See Pricing FREE DEMO Why are Google Business Profiles statistics important for your business?

Automotive 59

Automotive Hospitality Healthcare Retail 59

SurveySensum

FEBRUARY 9, 2024

This information can help businesses improve their positioning in the market and identify areas where they can gain a competitive advantage. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 6. New trends come up all the time, affecting consumer behavior and demands.

Tips 52

Tips Marketing Trends Groups 52

BirdEye

DECEMBER 28, 2023

According to recent studies, 53% of consumers have acted on a geofence alert containing a special offer or discount​. Gathering valuable insights Geofencing technology provides data on how consumers interact with your ads and how often they visit your location. Watch the Free Demo Now.

Marketing 59

Marketing Advertising Social Media Tips 59

BirdEye

JANUARY 25, 2024

High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). Show up Where Your Customers Search Watch a demo to see how Birdeye can help you make the most out of your GBP. See Pricing FREE DEMO Why are Google Business Profiles statistics important for your business?

Automotive 52

Automotive Hospitality Healthcare Retail 52

Circular Edge

FEBRUARY 28, 2023

Problems include: Achieve Better Business Results with NetSuite & Circular Edge Grow and scale your business while gaining a competitive advantage with NetSuite’s best-in-class integrated cloud business software and Circular Edge’s expertise in NetSuite implementation , advisory, managed services and direct staffing.

Competitive Advantage 52

Competitive Advantage Sales Consulting B2B 52

NetBase

AUGUST 6, 2020

We’ll explore how social listening and other tactics look here, as well as: Taking a bird’s eye view of competitive intelligence. Seeing how consumer intelligence captures competitive opportunities. Your market intelligence strategy will alert you to gaps in consumer need which allows you to adjust and capture market share.

Social Media 68

Social Media Analysis Consumers Competitive Advantage 68

Playvox

JUNE 28, 2022

During the global pandemic, customers massively turned to digital communications, and, according to consumer studies , this change is here to stay. In a Zendesk CX survey , 93% of consumers said they would spend more with companies that offered them their preferred way to reach customer service.

Contact Center 84

Contact Center Omni-Channel Tools Contact Center Software 84

inQuba

JUNE 21, 2022

Modern digital commerce is consumer-led and mobile-first, allowing consumers to use their preferred channels for live chat when they need to. Conversational commerce has become a competitive advantage. Book a demo now. Book a demo. Continue your journey with these great resources, or book a demo now.

Omni-Channel 52

Omni-Channel Retail Telecommunications Banking 52

SurveySensum

OCTOBER 27, 2023

of consumers expect businesses to respond to their negative reviews within seven days. Increased Competitive Advantage Believe it or not, handling negative reviews well can set you apart from competitors who may shy away from them. Gather Pre-Launch Customer Feedback with SurveySensum – Request a Demo 4.

Strategy 52

Strategy How To B2B Social Media 52

NetBase

AUGUST 26, 2020

Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. Amazon & Ebay Stories.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

Playvox

JANUARY 24, 2022

Delivering exceptional customer experiences is the new competitive advantage. For example: According to Forbes , 73% of consumers say a good experience is key in influencing their brand loyalty. Request a demo to learn how Playvox can help you measure customer experience and drive continuous improvement CX leadership.

Contact Center 88

Contact Center Measurement Customer Experience Net Promoter Score 88

Thematic

JUNE 28, 2021

We analyzed the public reviews of 35 mobile banking apps to see what matters most to their users: To define the scope of the dataset, we limited our search to Bank and Credit Union apps with more than 100 current consumer reviews (from June 2020 to May 2021) on Google Play and iOS store sites.

Banking 62

Banking Competitive Advantage Feedback User Experience 62

inQuba

JUNE 22, 2023

In today’s competitive landscape, customer experience has become a key differentiator. Businesses that consistently provide superior customer experiences have a competitive advantage over those that do not. Book a demo About inQuba Journey Management Customer Journey Management is the laser technology of CX.

Chatbots 52

Chatbots Self Service Customer Experience Analysis 52

ENGAGE.cx

FEBRUARY 16, 2018

Maximize the competitive advantage of your venue with on-site experience management. PART THREE: 20-25 minutes: Demo: See ENGAGEcx in action. Do you promote & hold events—in c-store, hospitality, casino, retail, restaurant, QSR, sports or entertainment—but are unsure who attends? The post Who’s in your Store?

Competitive Advantage 40

Competitive Advantage Entertainment Sports Hospitality 40

SurveySensum

OCTOBER 26, 2023

and word-of-mouth recommendations account for a significant 13% of consumer sales, translating to a remarkable $6 trillion in yearly consumer spending. It gives you a competitive advantage. Measure Customer Satisfaction Effectively with SurveySensum Request a Demo Here’s how to do that: 1.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Strategy 52

Alliance by IFS

MAY 21, 2019

To help service centric-organizations improve their service offering, here’s advice from Astea on how managers can use warehouse management software to turn these common pain points into a competitive advantage. Achieving the right product mix by analyzing historical movements of parts and consumer behavior.

Software 90

Software Management Competitive Advantage Travel 90

Playvox

JANUARY 25, 2024

With a tight labor market and increasing expectations for excellent customer experiences and employee experiences, it’s a competitive advantage to embrace WFO solutions. Improved Customer Service and Retention A recent Forbes Advisor survey revealed 48% of consumers are willing to pay more for quality customer service.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

SurveySensum

JUNE 24, 2023

Gain a Competitive Advantage No matter which sector your business operates in, competition is inevitable. Therefore, gaining a competitive advantage over your rivals becomes a crucial goal. Analyze Customer Feedback with Text Analytics – Request a Demo 6. Request a Demo

Customer Satisfaction 52

Customer Satisfaction Measurement Net Promoter Score Effort Score 52

BirdEye

AUGUST 7, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Why is marketing for the auto repair business important? Build trust: Consumers have trust issues with auto repair shops without significant social proof and positive customer reviews. Many consumers have trust issues with repair shops.

Strategy 52

Strategy Sales Marketing Social Media 52

SurveySensum

JULY 18, 2023

According to the ‘ The State of Personalization 2023 ’ report by Segment, 85% of businesses believe they are offering personalized experiences, but only 60% of consumers seem to think that’s the case. states, 80% of consumers are more likely to make a purchase when brands offer personalized experiences.

Retail 52

Retail Customer Experience Chatbots Touchpoint 52