Storyminers

JANUARY 12, 2017

It was his indomitable spirit and the breadth of his impact that attracted us to pay him homage by naming our company after him. 500 years-ish after his time, one of his most repeated secondary school lessons (if you drop something heavy and something light at the same time, they travel at the same speed) has now been convincingly proven.

Interaction 100

Interaction Travel Video Innovation 100

ViiBE Blog

AUGUST 31, 2020

With social distancing as the new normal, words like “travel” and “contact” are considered taboo. Customers and companies alike have adapted in unique ways to handle the challenges of the pandemic. The key differentiator is visible in companies that embraced adaptation. Omnichannel assistance options.

Company 98

Company Omni-Channel Self Service Travel 98

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. Discover our offer for travel and hospitality.

Travel 61

Travel Contact Center Hospitality Innovation 61

InMoment XI

JANUARY 16, 2024

By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. This data may include historical customer interactions, transcripts of conversations, customer profiles, and information from other relevant databases.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 61

Travel Self Service Hotels Hospitality 61

Customer Bliss

JANUARY 17, 2019

In today’s episode, I chat with CCO Lisa Henken Ramirez, about implementing customer experience Netspend , a young, a finance-related company. When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed. Click To Tweet.

Connections 190

Connections Company How To Chief Customer Officer 190

InMoment XI

OCTOBER 19, 2021

With such acquisition/partnership, companies like InMoment strengthen their capabilities in the “text analytics” space, meaning their ability to analyze unstructured data and extract meaning and actionable insights. In fact, almost every company sent surveys, to an extent that customers got rather fed up with it. customer effort).

Analytics 493

Analytics Data Customer Experience Social Media 493

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Social listening clues you in to the issues that are top-of-mind for travelers, as well as which matter most. Sentiment of the interactions are overwhelmingly positive. Here are some ways! Immediacy Is Key.

Travel 56

Travel Customer Care Hotels Touchpoint 56

Interactions

AUGUST 7, 2019

As traveling becomes more mainstream, these amenities may seem like a distant dream. But as we look at the customer experience as a whole in the travel industry, big improvements can be made to make customers feel more valued, respected, and happy. Interested in more ways to please travel and hospitality customers?

Travel 54

Travel Hospitality Wait Times Airlines 54

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

ChurnZero

MARCH 28, 2023

Customer engagement is the sum of all interactions between a customer and a company. This includes interactions that happen both inside and outside of a product. Many of these are individual interactions but some engagement occurs at an organizational level. Support interactions are an opportunity to delight customers.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 48

Travel Self Service Hotels Hospitality 48

Customer Bliss

AUGUST 30, 2021

A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. She personally writes letters to the parents of her top 400 executives describing how the values they instilled benefit PepsiCo, saying “Thank you for the gift of your child to our company.”. Click To Tweet.

Case Study 310

Case Study Hotels Travel Company 310

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. Things are improving for the travel industry, but the biggest multipliers of customer satisfaction seem largely to be left behind. Power Pre-flight Communications With Real-Time Interaction Management.

Travel 40

Travel Hospitality Customer Journeys Examples 40

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? So, how are UK travel companies doing in terms of online customer experience? Email performance was particularly poor with only two successful answers received by travel brands - and one those took over 7 days.

Travel 49

Travel Brands Airlines Customer Experience 49

Bill Quiseng

JANUARY 26, 2023

And for an industry set to take advantage of travel and tourism that will be generated by Gen X and baby boomers, that is good news. But those opportunities to learn firsthand from face-to-face interactions have all changed in less than a generation. Not too long ago there was no direct deposit or internet banking.

Hospitality 88

Hospitality Tourism Travel Banking 88

Interactions

SEPTEMBER 9, 2021

In fact, companies that have higher digital maturity reported 45% revenue growth compared to 15% for lower maturity companies. The terms “digital maturity” or “digital transformation” can appear vague and intimidating, especially for those expected to lead these ventures within their companies.

Customer Satisfaction 62

Customer Satisfaction Company Insurance Customer Journeys 62

ECXO

APRIL 18, 2024

Mark your calendars: When: April 24th, 2024 Time: 5 PM CET | 4 PM GMT [link] [link] Reserve your spot now for this insightful discussion that promises to offer invaluable perspectives and strategies for navigating the evolving landscape of digital customer interactions. People, travel, music lover, and rugby-addicted because life is oval.

Insurance 109

Insurance Consulting Travel B2B 109

ShepHyken

MARCH 4, 2024

by Annette Franz (CustomerThink) Customer experience is the sum of all the interactions (including with product and price!) that a customer has with an organization over the life of the “relationship” with that company… and, more importantly, the feelings, emotions, and perceptions the customer has about those interactions.

Customer Service 61

Customer Service B2C B2B Travel 61

CSM Magazine

JULY 15, 2022

Sales jobs are also attractive because of the potential for lucrative income, in addition to perks like using a company car and credit card. We’ll also cover pitfalls to avoid like abusing a company credit card or failing to report a company car accident. Don’t Abuse Company Perks. Company Car Rules.

Sales 59

Sales Company How To Policies 59

GetFeedback

JUNE 12, 2019

The short answer: Customer experience (CX) is a term used to define all interactions that a customer has with your brand. Customer experience is how your customers perceive their interactions with your company. companies $136.8 But when we’re disappointed by a company, we notice it because it interrupts our day.

User Experience 329

User Experience Customer Experience Interaction Customers 329

Lumoa

OCTOBER 26, 2022

There are nonetheless also many options for those who are still not ready to travel and meet people, as organizers have become better and better at offering an experience that is comparable to face-to-face interactions. Now more than ever.

Conference 236

Conference Customer Experience Contact Center Financial 236

Blake Morgan

JUNE 13, 2023

      Most companies understand the importance of their frontline workers interacting with customers daily. At JetBlue Travel Products, the contact center is in the middle of everything the company does–literally and figuratively. They want to work with companies they can trust have their needs in mind.

Contact Center 59

Contact Center Strategy Travel Customer Confidence 59

GetFeedback

FEBRUARY 15, 2019

Companies frequently designate customer experience (CX) as the most exciting opportunity for their business, according to the Digital Marketing Trends Report. Because of this, customer experience should be the primary focus of any company. What is customer experience (CX)? Isn’t that the same as customer service? Not exactly.

Strategy 322

Strategy Customer Experience Net Promoter Score Social Media 322

ijgolding

MAY 11, 2016

In my opinion, the more we can see ‘the truth’ about the businesses we interact with, the better. For me, this measurement system is of tremendous benefit to both the company and the customer. I also love the way that the food hygiene rating system can change the way companies behave.

Measurement 120

Measurement Customer Experience Company Banking 120

NICE inContact

JULY 1, 2019

Every day, 140,000 people depart from one of Swedish Rail’s 284 stations, traveling on one of its 1,200 daily routes between major cities in Sweden and the Scandinavian capitals of Stockholm, Copenhagen and Oslo. But physical distance wasn’t the only thing separating the two contact center locations.

Contact Center 141

Contact Center Transportation Travel Social Media 141

Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” ” (Salesforce).

Tourism 121

Tourism Chatbots Self Service Industry 121

Avaya

FEBRUARY 13, 2019

But ultimately, we want customers to walk away elated from any interaction. I need to spread the word about this company!”. They post on social media or rate the company on web sites, which provides prospective customers with a sense of security that your business is a good one. What’s more, it’s free marketing for the company!

Interaction 45

Interaction How To B2B B2C 45

Maru Group

MARCH 30, 2021

Using our proprietary software, Maru/HUB , we ran a US-only study with this niche group through Maru’s Instant Qualitative platform which allowed us to efficiently moderate respondents over the course of three days and engage with topics centered around financial sentiment, travel, and wellness.

Financial 52

Financial Company Travel Entertainment 52

Win the Customer

APRIL 6, 2017

A mobile CRM platform enables traveling sales representatives to access prospect and customer data essential to cultivating leads and making sales from any location. Having this feature lets companies make the most of their CRM contact lists and leverage them to maximize sales conversions.

CRM 108

CRM Company Customer Experience Social Media 108

Customer Bliss

AUGUST 29, 2019

During our research, we found that one-third of respondents will actually walk away from a brand after having a disappointing interaction. If just one disruptive experience can impact a company’s bottom line, imagine what consistently poor CX could bode over time! Exceptional CX is memorable and good news travels fast.

Customer Journeys 227

Customer Journeys Customer Experience Case Study Consumers 227

CSM Magazine

MAY 5, 2020

When unexpected events occur and customer demand increases what can companies do to smooth out the resulting peaks and troughs? Artificial Intelligence (AI) is already transforming the way businesses interact with their customers by providing faster and better resolutions to customer queries. Henry Jinman at EBI.AI million cars and 2.1

Company 52

Company Transportation Automotive Case Study 52

Interactions

JUNE 2, 2022

Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. But the war in Ukraine, high inflation, and lofty gas prices have added uncertainty in the travel world and increased the likelihood for out-of-practice travelers to make errors.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 140

Innovation Travel Financial Exercises 140

ijgolding

SEPTEMBER 24, 2014

I am very fortunate to travel a great deal as I help and guide organisations on their customer centric journeys. Last week I had the pleasure of travelling to Kuala Lumpur. Due to a complicated schedule, I ended up travelling out to Kuala Lumpur with Emirates and home again with Etihad. So let’s get started!

Customer Experience 246

Customer Experience Airlines Travel Entertainment 246

AWS Machine Learning

OCTOBER 27, 2023

According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.” Imagine as a marketer that you want to send tailored emails to users recommending movies they would enjoy based on their interactions across your platform. In her spare time, she enjoys traveling and exploring the great outdoors.

Marketing 94

Marketing Travel e-support Entertainment 94