Blake Morgan

MAY 31, 2023

Bleisure travel, combining business and leisure, is on track to take over traditional business travel. The change creates a new type of traveler who is neither a business traveler or a carefree vacationer but a combination. That’s the idea behind bleisure travel, a pandemic-fueled trend with staying power.

Hospitality 52

Hospitality Travel Industry Hotels 52

Thematic

SEPTEMBER 14, 2023

Both Booking.com and Expedia are popular travel booking sites. They each have apps that handle all sorts of travel arrangements, including booking flights, hotels, car rentals, and vacation packages. I've travelled fairly extensively, and used both of these apps. out of 5 stars, and Expedia 2.6 out of 5 stars.

Travel 62

Travel Hotels Comparison Analysis 62

Forrester's Customer Insights

MARCH 28, 2024

Last week, SITA, the multinational IT company supporting the air travel industry, announced it would be the lead investor in the Series A funding in Indicio, a decentralized digital identity solution provider.

Travel 28

Travel Industry Company Trends 28

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. I am highly unlikely to travel.

Travel 108

Travel Airlines Transportation Insurance 108

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. I am highly unlikely to travel.

Travel 108

Travel Airlines Transportation Hotels 108

ShepHyken

JANUARY 10, 2024

Don’t make negative comments about fellow employees or the company. We may learn other lessons from this story, but these are three that jumped out at me. Instead of saying, “She’s lazy,” she could have told me, “I’m not sure why she didn’t give you the second boarding pass. I’ll talk to her and make sure she knows how for next time.”

Travel 90

Travel Customer Service Airlines Poor Customer Service 90

QuestionPro Audience

FEBRUARY 15, 2018

Baby boomers control 70% of disposable income, and smart companies are adapting technology to appeal to them. TRAVEL 84% of boomers book their travel online. This is no surprise since the advance of technology has made traveling easier for everyone.

Company 186

Company Travel Comparison Social Media 186

Optimove

MARCH 31, 2020

Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. Travel & Tourism. Factual information on travel risks, safety precautions, and updated trip cancellation policies set the tone. Travel Insurance.

Travel 52

Travel Tourism Communication Company 52

Magellan Solutions

DECEMBER 6, 2021

Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. Travel agencies and companies always come in handy, and in a country like the Philippines where travel is popular, many businesses have sprung up offering services that make travel planning convenient.

Travel 52

Travel Call Center Tourism Culture 52

NetBase

APRIL 14, 2020

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. It seems the travel industry is in the news constantly these days, as consumers dispute everything from airline fees to cruise ship nightmares.

Travel 81

Travel Airlines Social Media Consumers 81

Experience Investigators by 360Connext

MARCH 26, 2015

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable.

Travel 110

Travel Hotels Guest Experience Airlines 110

Customer Bliss

JANUARY 30, 2020

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. Companies that grow from admiration for improving lives tackle the processes that get in the way of people delivering good experiences. Like they were raised. People are trained and invested in.

Company 216

Company Hotels Insurance Travel 216

Russel Lolacher

DECEMBER 4, 2019

Even when travelling to the most beautiful, exotic destinations, an airline can make, or break your experience. Have Wine, Might Travel. Have Wine, Might Travel. It’s one of the most beautiful travel destinations in the world. Clarissa travelled for work frequently. And so it begins….

Travel 72

Travel Airlines Transportation Tourism 72

Helen Dewdney

MARCH 6, 2020

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. You still need an EHIC card when travelling in Europe.

Travel 63

Travel Insurance Airlines Policies 63

Helen Dewdney

AUGUST 2, 2019

What you need to know when a holiday company goes bust. The failed company encompasses a number of holiday brands, including Late Rooms, based in Manchester and Mini Holidays, also known as Super Break, based in York. What should you do if your travel company goes into administration and is an ABTA member? For more info.

Travel 37

Travel Groups Company Airlines 37

Customer Bliss

MARCH 23, 2022

The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval. Reduced policing of travel expenses lifts accountability and reduces cost.

Case Study 139

Case Study Culture Study Company 139

Blake Morgan

MAY 13, 2023

Companies need the valuable and unique contributions of women, especially mothers. If companies truly want to support all aspects of their employees’ lives and allow them to give their best work, they must invest in tools and resources to support women. Companies that Support Moms It’s not all doom and gloom.

Company 105

Company Resources Travel ROI 105

Interactions

MAY 20, 2021

With travel restrictions decreasing and consumers feeling more comfortable leaving their homes, this summer will see a rebound in traffic after a year-long hibernation. According to new research by Zapwater Communications , 65% of Americans are looking forward to traveling again, both internationally and domestically.

Hospitality 62

Hospitality Travel Brands Self Service 62

Talkdesk

APRIL 22, 2020

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Move to the cloud and ensure Business Continuity Talkdesk Business Continuity for Travel & Hospitality is a program specifically targeted at keeping operations up and running at all times.

Hospitality 59

Hospitality Travel Contact Center B2C 59

InMoment XI

NOVEMBER 16, 2023

The workshop gathered professionals from diverse sectors such as retail, travel, services, grocery, and healthcare. By aligning strategies with the intertwined needs of customers, employees, and the business, companies can drive impactful improvements that lead to sustainable growth and enhanced customer loyalty.

Healthcare 596

Healthcare Culture Travel ROI 596

Blake Morgan

MARCH 13, 2023

Companies with female CEOs aren’t just more profitable —they also tend to lead in customer experience. But it’s also challenging to find that balance between leading a company and fulfilling other passions. Guild partners with companies to create benefits programs that enable employees to get college degrees for free.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

Helen Dewdney

SEPTEMBER 27, 2018

The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). For example, you buy a flight with a link to a hotel provided by a different company. See below).

Travel 56

Travel Hotels Transportation Airlines 56

Oracle

MARCH 18, 2021

Among the hardest hit of all pandemic-affected economies, the travel industry continues to endure unimaginable financial losses. billion individuals to travel abroad. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic. Let’s face it.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

Helen Dewdney

APRIL 17, 2020

You are legally entitled to a full refund under the Flight Compensation Regulation, (EC) No 261/2004, and under IATA regulations for companies which are IATA members. Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. What does the law say?

Travel 64

Travel Airlines Government Guidelines 64

CSM Magazine

JUNE 8, 2023

Companies boost their reputation and brand image and build loyalty by treating customers right. That gives companies with stellar customer service a serious competitive advantage. Take a page out of these companies’ books to learn more about how to implement the best customer service practices. REI Recreational Equipment, Inc.

Exceptional Customer Service 52

Exceptional Customer Service Company Customer Service Airlines 52

Helen Dewdney

APRIL 17, 2020

You are legally entitled to a full refund under the Flight Compensation Regulation, (EC) No 261/2004, and under IATA regulations for companies which are IATA members. Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. What does the law say?

Travel 64

Travel Airlines Government Guidelines 64

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. Discover our offer for travel and hospitality.

Travel 61

Travel Contact Center Hospitality Innovation 61

Customer Bliss

OCTOBER 23, 2018

Taking care of employees, using natural ingredients, and doing good in the world are the values of the multi-billion dollar Chobani company. An inclusive and compassionate leader, he’s given every employee a 10% stake in the company. Purpose, and how a company lives it, matters. When Business is Personal.

Case Study 111

Case Study Company Study Chief Customer Officer 111

Customer Bliss

APRIL 11, 2018

After studying hundreds of forward-thinking organizations and leaders, I’ve observed six actions that build companies that show up as “make-mom-proud” companies: meaning that they grow, by taking actions in their business congruent to those valuable life lessons we all learned as kids. Actions for Hiring and Development Set the Tone.

Company 209

Company Hotels Insurance Banking 209

Helen Dewdney

MAY 13, 2019

Are you on the right track with your Christmas train travel plans? Information regarding cancellations by rail companies forcing passengers to pay walk up fares as cheaper tickets for buying in advance were not released. All you need to know about the Package Travel and Linked Travel Arrangements 2018.

Travel 65

Travel Transportation Consumers Airlines 65

ViiBE Blog

AUGUST 31, 2020

With social distancing as the new normal, words like “travel” and “contact” are considered taboo. Customers and companies alike have adapted in unique ways to handle the challenges of the pandemic. The key differentiator is visible in companies that embraced adaptation. Increasing support tickets.

Company 98

Company Omni-Channel Self Service Travel 98

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 61

Travel Self Service Hotels Hospitality 61

Qualtrics

OCTOBER 27, 2021

Fewer people were traveling, including for business purposes. But as we continue to navigate work-life as the COVID-19 vaccine becomes more prevalent, one part of how we work is on the rise: business travelers are getting back to travel. Nearly 3 in 4 (72%) feel at least somewhat safe traveling for business.

Travel 49

Travel Study Policies Groups 49

Oracle

AUGUST 14, 2019

As fun and important as travel is, it’s also tough for the human body to weather. Research has shown that travel has the potential to impair coordination, gastrointestinal health, hydration, and more. Comfort optimization has the potential to be travel’s next CX wave. Here are 3 technologies to watch in this space.

Travel 45

Travel Airlines Competitive Advantage Innovation 45

Interactions

AUGUST 7, 2019

As traveling becomes more mainstream, these amenities may seem like a distant dream. But as we look at the customer experience as a whole in the travel industry, big improvements can be made to make customers feel more valued, respected, and happy. Interested in more ways to please travel and hospitality customers?

Travel 54

Travel Hospitality Wait Times Airlines 54

CSM Magazine

OCTOBER 21, 2020

So, how do you deal with snail mail if you travel often? You’ll have an easier payment option as most if not all virtual mail delivery service companies accept international payments. This can be made possible through a one-on-one arrangement with your mailing company and have them take the orders personally.

Travel 52

Travel How To System Communication 52

Customer Bliss

JANUARY 17, 2019

In today’s episode, I chat with CCO Lisa Henken Ramirez, about implementing customer experience Netspend , a young, a finance-related company. When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed. Click To Tweet.

Connections 190

Connections Company How To Chief Customer Officer 190