Customer Bliss

JUNE 20, 2017

Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry. It’s important for professionals to understand the interaction between marketing and service, for example. There are less specific silo paths through a career.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

SurveySparrow

DECEMBER 20, 2018

Employees are your company’s advocates. Customers identify your company with the employees they happen to get in contact with, making it your most important touch-point. Most of the businesses and companies worldwide fail to acknowledge the fact that their employees are more important while they are chasing the customers.

Culture 69

Culture Company Policies Employee Engagement 69

Bill Quiseng

AUGUST 10, 2015

In one day, the associates have more direct interaction with the customers than the general manager might in one week. Ask frequent travelers to name the best hotel chains and they will tell you Ritz-Carlton or Four Seasons. Micah even discusses how technology has and will change the guest experience.

eBook 60

eBook Hospitality Culture Hotels 60

ENGAGE.cx

OCTOBER 13, 2016

It starts with you jumping online to check out the availability with your favorite hotel company at your targeted destination. Every guest’s journey is made up of each touch point a guest has with a brand or property. can help facilitate creating stronger relationships with your guests, contact Engage.cx today.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

Currency Alliance

OCTOBER 11, 2018

And while some of the market diversification comes from the likes of Airbnb, some of it comes from hotel brands themselves, filling more varied market gaps with more interesting services and experiences. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Comm100

AUGUST 23, 2018

Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices).

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Retently

SEPTEMBER 3, 2023

This survey goes beyond the transactional aspects of a stay; it delves into the emotional connections between hosts, guests, and the unique places they briefly call home. Join us as we analyze Airbnb’s surveys, explore their structure, and see how Airbnb redefines the travel and hospitality industry through insights.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

ENGAGE.cx

SEPTEMBER 23, 2015

You jump online to check out the availability with your favorite hotel company at your targeted destination. Every guest’s journey, or “Guest Lifecycle,” is made up of each touch point a guest has with a brand or property. A customer-experience driven B2C CRM like ENGAGE.cx for free today.

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

North Highland

SEPTEMBER 16, 2019

For the first time since the economic downturn, timeshare companies have struggled to meet summer marketing and sales goals. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. This is no longer a bonus for consumers—it’s table stakes.

Travel 45

Travel ROI CRM Entertainment 45