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Why Positive Customer Experience Increases Customer Retention

NICE inContact

If ice cream flavors were brands, I’d be a die-hard customer devoted to The Mint Chocolate Chip Company for life. Talk about customer retention. Customers who have positive associations with a brand are more loyal because they know they can rely on that brand for a positive experience. Am I a creature of habit?

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Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success

InMoment XI

In our latest webinar, “Designing, Actioning, and Realizing a ROI-Focused CX Program,” two of our esteemed experts, Jim Katzman and Eric Smuda, break down the truth behind common difficulties in proving the ROI of customer experience—and discuss why surveys alone do not create ROI. Key #2: Transform. Organization. Key #3: Realize.

ROI 557
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How Support Teams Can Improve Customer Retention

Help Scout

In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. What is customer retention and how is it measured? Why customer service teams should care about retention.

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15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

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Score 100 for CX in The 90% Economy webinar

inQuba

The Economist coined the term ‘The 90% Economy’ as a new normal: large chunks of everyday life are missing, customers have moved from using digital to being digital, and what they value and their power to switch have shifted overnight. Customer Journey Analytics and Orchestration with Big Data and AI. Introducing Level Up CX Summit.

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3 Tips to Bridge the Gap Between Your CX Team & C-Suite

InMoment XI

At InMoment, we start with an approach we like to call the “Solving for X:” take your executives through your business objectives and what you’re truly trying to solve for customers. Then put it under categories like customer acquisition, customer retention, cross-sell and up-sell, cross-savings, etc.

Tips 493
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The crucial nuance behind seven top Customer Success metrics for SaaS companies

ChurnZero

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That webinar was – and continues to be – wildly popular because it explores the nuance behind Customer Success metrics. Available to renew (ATR).

Metrics 94