ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

West Monroe

JANUARY 30, 2019

Therefore, it is crucial to stay laser-focused on communicating the transformation value to your key stakeholders during the Enact stage to keep them engaged and on board. Create a CX Governance. There are some key elements to creating and running a good system for CX governance and, therefore, CX transformation.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

CX Journey

MAY 5, 2015

Erin shares specific methodologies, approaches, and proven practices that have moved the needle at John Deere by enabling success in areas of strategic planning, governance, executive buy-in, analytics, VoC, and MoT design and delivery. How else did she communicate? Let's dive in to her presentation. Tractor talk!

Customer Journeys 80

Customer Journeys Strategy Customer Experience Government 80

Customer Alignment

MARCH 2, 2018

Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap. The roadmap process is ongoing and iterative.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

SmartKarrot

OCTOBER 27, 2020

To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. Benefits of customer success roadmap. A roadmap helps you deliver the promises you have made to them in the initial stages. Few direct benefits of having a roadmap are: Customer retention. Customer acquisition.

Roadmap 10

Roadmap Customer Success Customer Journeys Chief Customer Officer 10

Customer Bliss

NOVEMBER 29, 2016

A master communicator, Peeples works to define business objectives and articulate the corporate vision in a way that inspires imagination and compels action throughout the organization. Engaging peers to understand their interpretation of the work. Create a roadmap with simple initial wins. Clarify vision and communicate.

Chief Customer Officer 100

Chief Customer Officer Leadership Metrics Roadmap 100

Think Customers

JUNE 1, 2020

During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Centralize the response, but personalize the outreach.

Government 52

Government Roadmap Contact Center Chatbots 52

Avaya

APRIL 10, 2019

She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. It can measure customer sentiment and success, engage customers, assist agents to serve customers, and much more.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

Magellan Solutions

JUNE 14, 2023

Ensure that the outsourcing arrangement aligns with these goals and is integrated into your overall innovation roadmap. Managing Risk and Security Prioritize risk management and data security when engaging with a BPO. Effective governance structures and strong partnerships are essential to balance flexibility and control.

Innovation 52

Innovation Transportation Telecommunications Culture 52

West Monroe

DECEMBER 20, 2022

Data governance is also critical, and often overlooked. We believe a common set of governance principles such as the Data Management Association (DAMA) framework help organize the function and enables it to understand sustainability goals, identify data sources, and build the right framework for automation.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

Roadmap and an execution plan to meet your objectives. These goals and the roadmap should be communicated through sustainability reports and become part of standard operating procedures. Data governance is also critical, and often overlooked. A data-driven estimate of emissions footprint around Scope 1, 2, and 3.

Metrics 52

Metrics Roadmap Leadership Analytics 52

CSM Magazine

JUNE 14, 2022

In 2021, we announced our roadmap for data sovereignty across Southeast Asia with a local data centre in Singapore after successfully on-boarding many new cloud customers in the APAC region. You can rely on cloud in a crisis – the entire reputation of communications service providers like AWS depends on protecting customer data.

Banking 59

Banking Employee Engagement Roadmap Data 59

Gainsight

MAY 13, 2020

Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. This full picture analysis has allowed them to see an 86% accuracy rate in predicting client retention to effectively plan their roadmap for continued adoption.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

JANUARY 8, 2021

Alignment practices continue to be critical in the roadmap and feature development prioritization for Adobe. “Because of these efforts, it continues to be so critical in roadmap and feature development.” In PX, there is customer communication support that aid in product adoption, which is vital for Adobe.

Sports 52

Sports Effort Score Tips Analytics 52

West Monroe

DECEMBER 21, 2021

For all its challenges, however, the new demographics—alongside record-breaking Medicaid enrollment numbers amid COVID-19—present exciting opportunities for health plans to re-envision how they engage with and deliver care to their members. They can do this by: Revisiting vision and objectives. Technology enablement.

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Roadmap Leadership Government 19

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers.

Customer Success 19

Customer Success Call Center Roadmap Government 19

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements. Apply here: [link]. .

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

SmartKarrot

APRIL 27, 2022

Influencing the product and marketing roadmap based on insights gained by being the primary customer advocate. Establish a metrics framework to realize and measure business value through the use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.

Customer Success 19

Customer Success Roadmap Government Customers 19

Gainsight

OCTOBER 22, 2018

Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. Customer Success leaders want better visibility into product adoption to influence the product roadmap and scale and automate CS within the product.

Roadmap 40

Roadmap Analytics Customer Success Financial 40

SmartKarrot

FEBRUARY 21, 2022

Regularly engage with senior client stakeholders, to ensure awareness and understanding of Lexer’s vision, solutions, and services. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives. Stay up to date with Customer industry trends.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SuiteCX

JUNE 16, 2017

Smart beacons work with Bluetooth to alert retailers when customers are in the vicinity of their store or signage so they can communicate with them at a targeted time or range. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. Smart Beacons. Change in mindset.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

NetBase

OCTOBER 29, 2018

Led by Evan Escobedo , Global Lead – Social Listening, Analytics and Insight, Western Union , This session illustrated how Western Union uses social analytics across their organization, to build their brand as well as to engage customers. Listen, Engage and Succeed – Finding conversations that matter.

Brands 60

Brands Social Media Analytics Conference 60

SmartKarrot

JUNE 16, 2022

Be a strategic partner to the Head of the Customer Success practice by continually innovating and improving on both the program offerings and method of how we engage to execute. Capture and communicate impact of the team’s work to both internal and external stakeholders.

Customer Success 15

Customer Success e-support Roadmap Government 15

SuiteCX

JUNE 16, 2017

Smart beacons work with Bluetooth to alert retailers when customers are in the vicinity of their store or signage so they can communicate with them at a targeted time or range. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. Smart Beacons. Change in mindset.

Omni-Channel 100

Omni-Channel Retail Multi-Channel Social Media 100

SmartKarrot

MAY 19, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted.

Customer Success 19

Customer Success Multi-Channel Roadmap Consulting 19

Circular Edge

MAY 2, 2022

Employees who feel like they’re heard will be more engaged and do better work. “I With that in mind, Thomas adds that finance chiefs should be involved in creating a technology roadmap of what tools the business should plan to invest in and when. In other words, be a good, active listener. I listen a lot,” Thomas said.

Culture 52

Culture Healthcare Apparel Financial 52

Lumoa

FEBRUARY 9, 2023

Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Gainsight

DECEMBER 13, 2018

And rather than see that as a bad thing (what we used to call “Shadow IT”), I’m embracing it and experimenting with different models for governance and collaboration. Long-term project roadmap. Better communications across department silos: While the ACT isn’t in one specific department, it feels like a team.

Guidelines 49

Guidelines System Roadmap Groups 49

Experience Investigators by 360Connext

JANUARY 5, 2022

You made these goals part of your Customer Experience Success Statement , which helped those in your organization understand not only what’s to know what’s most important for the year, but also how to communicate and measure that success. You did this by formal and informal communication strategies.

Resources 369

Resources Customer Journeys Video Strategy 369

SmartKarrot

AUGUST 4, 2021

Own and drive ARR growth of existing SKUs, governance of all account initiatives. Maintain a cadence of communicating with members about their adoption trends, sentiment, and mining opportunities for deeper engagement. Represent the voice of Foodbomb’s customers and influence product development roadmap.

Customer Success 10

Customer Success CRM ROI Roadmap 10

SmartKarrot

MAY 19, 2021

Align with Sales, Marketing, and Product around driving product roadmap. Apply here: [link] Role: Customer Success Manager Location: Crossways, England, United Kingdom Organization: Mears Group PLC As a Customer Success Manager, you will implement and embed the Group approach to customer experience and engagement.

Customer Success 10

Customer Success Roadmap Groups Government 10

SmartKarrot

JANUARY 5, 2021

Implement a global framework and an appropriate governance structure to maximize the effectiveness of the cross-functional team. Distributing relevant content and communicating with customers and users at scale. Develop a communication plan to keep customers informed with everything that is happening at OpenPlay (e.g.,

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

FEBRUARY 19, 2021

Work closely with internal teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers. Guide a customer on org strategy, governance and change management best practices based on customer needs, business priorities and roadmap.

Customer Success 10

Customer Success Roadmap Government Travel 10

SmartKarrot

MARCH 30, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Atlas Search As a Director of Customer Success, you will identify and engage current and potential clients utilizing various sales methods. Delivering engaging presentations that showcase Beam’s work to the partners in the government ecosystem.

Customer Success 10

Customer Success e-support Roadmap Analysis 10

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

NOVEMBER 11, 2020

Monitor the strategies and processes across the revenue cycle including customer acquisition, engagement, retention, and success, including a close connection to product cycles. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.

Customer Success 10

Customer Success Customer Journeys Self Service Roadmap 10