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Communication is cheaper

Zeisler Consulting

Short of that, of course, what’s keeping this company from being better at communicating with me? Short of hiring those new warehouse workers to speed up the process, it’d have been cheaper (probably free ) to simply increase communications. Why do companies do this to their Customers? but clearly it’s also a hit to their CX.

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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!

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Rip the Band-Aid Off Communication

ShepHyken

The topic is communication and transparency. Of course, nobody wants to be bitten by a scorpion, either, but that’s not the full reason. I call this Rip the Band-Aid Off Communication. Let’s break this down: Swift Communication: When you must share bad news, communicate it quickly. Be quick and be honest.

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Want to Improve CX Significantly? Enhance Your Communication Strategies!

Daniel Group

Enhance Your Communication Strategies! Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. If you reflect on your own positive experiences, many of them likely arose from the effectiveness of communication. The communication question is a powerful driver of CX performance.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging

Comm100

To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. HIPAA-compliant messaging is a critical aspect for all healthcare operations that communicate with their clients online. Failure to do so can lead to serious monetary and reputational implications. million per year.

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Communication is key

Zeisler Consulting

One of my Five Principles of Good CX is Communication. You can screw a lot of things up with your Customers and they’ll still forgive you, but if you’re keeping information from them or leaving them in the dark, there’s really little excuse. With all the disruption of travel this spring, I’m not alone in having had to cancel flights.