TechSee

MARCH 7, 2023

Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?), She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Customer Bliss

NOVEMBER 15, 2018

As CX leaders and in our own lives, we’ve seen that sometimes, finance companies can be a little late to the customer experience train, so I think you’ll enjoy today’s conversation, as I speak to Samantha Paxson , Executive Vice President and Chief Experience Officer for Co-op Financial Services.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Retently

JULY 28, 2023

Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as Chief Customer Officer, Chief Customer Experience Officer, Chief Client Officer, or Chief Customer Service Officer.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year. The Power of Association.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Jim Iyoob, Chief Customer Officer at Etech Global Services. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Digital Customer Experience Virtual Summit – [link]. February 10-11 – Virtual Event. Chief Customer Officers Conference – [link].

Conference 52

Conference Customer Success Chief Customer Officer Leadership 52

Kustomer

AUGUST 26, 2022

Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. The Chief Customer Officer Human Duct Tape Show. Author of Chief Customer Officer 2.0, Episode Frequency: Weekly Episode Length: 30-40 minutes.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable. Sign up for our International Women’s Day event.

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times. Laura Hayes, VP Customer Operations, Momentive.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Chief Customer Officer 52

Customer Bliss

NOVEMBER 8, 2018

Do you put the needs of your customers first and focus on the value you provide them? Today, we’re replaying an episode that many of you enjoyed, featuring Francis Cordon , the first Chief Customer Officer at Rigor , a SaaS company.

Chief Customer Officer 147

Chief Customer Officer Banking B2B Customers 147

Gainsight

AUGUST 30, 2022

Just before Pulse, I shared my (slightly biased) opinion on why Pulse is the Best SaaS Event of the Year. And it doesn’t stop with Pulse – we have a webinar series presented by our Chief Customer Officer, Kellie Capote, to continue sharing learning and actionable takeaways even after Pulse. . We laughed together.

Conference 52

Conference Chief Customer Officer Fashion Leadership 52

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. How do you work to ensure there is an open feedback loop between your employees and leadership? . I work to relay this overall sentiment to leadership. Then, show how the proposed investments will impact those processes and overall KPIs.

Customer Success 102

Customer Success Tips Chief Customer Officer Leadership 102

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

Oracle

MARCH 11, 2020

It's not customer experience; it's really the whole ecosystem of your organization, and are you united? link] #customerexperience #leadership #womenleaders pic.twitter.com/mn6B2qNjYs — Jeanne Bliss (@JeanneBliss) March 8, 2020. I've almost started calling it X now. Jeanne Bliss. Follow her work on LinkedIn.

Customer Journeys 83

Customer Journeys Technology Chief Customer Officer Video 83

Gainsight

JUNE 2, 2022

No other event has the level of brain trust that Gainsight has invited. Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Hubspot is an incredible organization that understands both the customer and employee experience. We are about product-led growth.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

APRIL 14, 2022

Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. Often, it’s about leadership. But time and again, we’ve seen that VPs of CS shouldn’t split their job between executive leadership and operations. Another great move! Well done! .

Chief Customer Officer 52

Chief Customer Officer Leadership Report Customer Success 52

ChurnZero

MAY 5, 2020

Fortunately, Customer Success teams are uniquely positioned to step up and provide business continuity—serving as a company’s compass to guide them through this treacherous terrain. To increase your likelihood for a positive outcome: Prepare to be creative in how you financially help customers.

Customer Retention 72

Customer Retention Chief Customer Officer Case Study Customer Success 72

Experience Investigators by 360Connext

MARCH 9, 2015

Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results. What could have worked better?

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ChurnZero

NOVEMBER 27, 2019

Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . Barriers Must be Broken to Effectively Monetize Customer Success .

e-support 75

e-support Chief Customer Officer Metrics Customer Success 75

Gainsight

JULY 9, 2020

Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Joe had many notable “nuggets” of wisdom to share during the event. However, it was his insights into leadership and teams that struck an interior chord and resonated with something I had read before.

Leadership 59

Leadership e-support Chief Customer Officer Customer Success 59

ClearAction

MAY 29, 2016

How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. How Marketing Can Excel in Customer Experience Management.

Marketing 97

Marketing Customer Experience Chief Customer Officer Social Media 97

Customer Bliss

JULY 7, 2016

Here we discuss the journeys and explore the roles of the most senior customer experience leaders around the world. This title is a nod to the fact that a Chief Customer Officer often becomes the ‘duct tape’ of the organization to guide the company to earn the right to customer-driven growth. .

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141

Lumoa

JANUARY 19, 2023

Structures may be more flat and cross-functional, with employees wearing multiple hats and some of them also dedicating only half of their time to customer experience initiatives. Here’s an example of how a startup’s customer experience department might be structured. In some cases, the two roles might be combined though.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ChurnZero

DECEMBER 2, 2021

An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. RYG events started as local Customer Success meetups (now called RYG Leadership Hours ), which provided a casual and intimate setting for Customer Success leaders to talk shop. Customer Success Around the Web.

Conference 98

Conference Customer Success Leadership Sales 98

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. They become active on our own community.

Customer Centricity 98

Customer Centricity Chief Customer Officer Effort Score Sports 98

Peter Lavers

FEBRUARY 20, 2019

As a recognised CX influencer they invited me to a Roundtable event to give me and others a sneak preview of the findings and the opportunity to meet and discuss the big issues with its researchers and authors.

Report 40

Report Data Chief Customer Officer B2B 40

CustomerSuccessBox

DECEMBER 6, 2021

He has been recognized as one of the Top 25 Customer Success Influencers for 2021. Alex is also the Founder and CEO of Customer Success Excellence – the world’s first awards event dedicated to the Customer Success profession. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

Gainsight

JUNE 10, 2021

Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey. He then introduced Megs Suratkal, Global Vice President of Customer Experience & Customer Success at Hewlett Packard Enterprise, who happened to join remotely from Boston.

Innovation 52

Innovation Customer Journeys Chief Customer Officer NPS 52

Gainsight

DECEMBER 10, 2018

Synecdoche and SaaS: What Title Should the Customer Success Leader Have? Customer Success leaders go by many names—VP of Customer Success, Director of Account Management, Chief Customer Officer, and so on. Helpful for individual contributors and leadership alike. Customer Success Slack Channel.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Customer Bliss

MAY 17, 2016

THE WORLD’S LARGEST CUSTOMER EXPERIENCE EVENT IS BACK. Those silos are accountable to different leaders and metrics, and that lack of one-company leadership creates inconsistencies for the customer and how they experience your product. How to make processes and meetings organic and moving towards One-Company Leadership.

Case Study 81

Case Study Chief Customer Officer Customer Centricity B2C 81

ChurnZero

OCTOBER 15, 2021

So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. Customer Success flexes its authority. This shift is already underway. Want more BIG RYG content? You’re in luck!

Customer Success 97

Customer Success Metrics Customers Trends 97

ChurnZero

MAY 20, 2021

But you end up turning your customer journey into an internal process map. When this happens, your customers may appear on-track in their journey; they check-off the desired events and activities you want them to experience. Examine your customer activity and the intention behind it. Warning Sign to Level Up.

Customer Success 90

Customer Success Customer Journeys Resources Touchpoint 90

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Mistake #10: Not being myself Our first Pulse conference – which became the industry event for Customer Success – was in a small San Francisco ballroom in 2013.

Self Service 52

Self Service Chief Customer Officer Software System 52

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Peter Armaly.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Qualtrics

NOVEMBER 19, 2019

“When you design a service that’s so appropriate for a particular person and it’s exactly what they need at this moment in time, you can’t help but turn it into a memorable event.”. – Karalyn Smith, Chief People Officer at Sephora. I think a key underrated leadership quality is curiosity.

Management 31

Management Chief Customer Officer Healthcare Banking 31