Customer Bliss

DECEMBER 26, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Hotels, hospitals, insurance companies, pet stores, airlines, you name it. When did “would you give me a 10” become part of the language of our lives as customers? ” on them.

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Chief Customer Officer Effort Score Survey Automotive 203

Customer Bliss

OCTOBER 17, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. I was having a conversation with somebody the other day, who is what I call a “perennial customer experience officer.” The following is a lightly edited transcript of the video below.

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Industry Chief Customer Officer Roadmap How To 135

Customer Bliss

FEBRUARY 19, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Make mom proud companies give employees the emotional high of being a memory maker. Are you nurturing a company of memory makers? ? ? This is a company-wide commitment to resources and to people.

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Brands Chief Customer Officer Hospitality Course 208

Kustomer

AUGUST 26, 2022

This podcast is dedicated specifically to data optimization and customer onboarding. Discover the successes, struggles and inside strategies from thought leaders ready to help you maximize your company’s potential. Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast.

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Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. The customer success team is abreast of the entire customer lifecycle to ensure the client experience is positive from closing until forever.

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Wootric CX Blog

MARCH 15, 2020

Financial markets are sliding, a pandemic is spreading around the world, schools are closing, businesses are moving to remote work if they can, and every company is scrambling to respond to quickly changing circumstances. Of course, the question then becomes how do you retain customers and build loyalty? We all have.

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Customer Bliss

SEPTEMBER 27, 2016

I can’t believe we’re at 21 episodes of The Chief Customer Officer Human Duct Tape Show. Even though I’ve been doing this type of work since 1983, I’m consistently learning new aspects of the craft and re-energizing my own customer focus for my clients by talking to these guests.

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Healthcare Chief Customer Officer Hospitality Leadership 100

Customer Bliss

JUNE 9, 2021

Companies that practice what I call “ leadership bravery ” are choosing to reverse the trend on business practices that have defined their industries. Through leadership guidance and company actions, they are establishing more balanced relationships, where both sides win. – Ernest Hemingway. Level the playing field.

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Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. Previously, she was Chief of Staff. Episode Overview. She has been in the role now for almost 40 months.

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Chief Customer Officer Return on Investment Leadership Hospitality 100

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. As customers, we want our lives to be improved. Webinar: What we covered. Case Study.

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Chief Customer Officer Case Study Airlines Customer Service 123

Customer Bliss

APRIL 9, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. No, of course not, but building in that four-hour window for companies makes it easier on the organization to schedule, but it says to your customer, “Our time and our priorities matter more than yours.”

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Chief Customer Officer Video Course Hospitality 187

Customer Bliss

MARCH 9, 2018

Over the past 2 years, I’ve had the pleasure of interviewing numerous CCOs and CX leaders for my podcast, The Chief Customer Officer Human Duct Tape Show. When someone has a good experience at a hospital or with a doctor, it can be life changing. Jude Children’s Hospital.

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Healthcare Customer Experience Hospitality Chief Customer Officer 118

Customer Bliss

MAY 15, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Think of your own life as a customer. What’s the first thing you think of when a company you’ve been loyal to treats you like a number? They expect to be known.

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Case Study Chief Customer Officer Video Course 164

Talkdesk

APRIL 3, 2020

The sudden shift to remote work has created complex challenges for customer experience leaders, especially those who still rely on on-premises contact center technology. 85% of businesses confirm that productivity has increased in their company because of greater flexibility.

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Tips Chief Customer Officer Travel How To 58

Customer Bliss

APRIL 19, 2016

It’s not because executives and decision-makers don’t care about the customer. We have distinct KPIs and a POV that forces us into a fractured view of the customer. How do they unite the company and deliver a one-company experience for customers — one that actually keeps them coming back?

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Airlines Chief Customer Officer Hospitality Metrics 120

Customer Bliss

AUGUST 23, 2018

Starting off as a customer insights manager with a degree in engineering, Anand shares how this role gave him an opportunity to understand more of the inner workings of the company and use his analytical skills to bridge gaps and problem solve. C2C now has an internal customer service week once a year.

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Customer Bliss

NOVEMBER 23, 2018

Today, I’m replaying one of our most popular episodes from 2018 about the employee experience and building customer loyalty at Hertz with Eric Smuda , VP of Customer Experience and Loyalty. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

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Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Bruce Temkin.

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Customer Experience Customer Service Social Media Consulting 147

Gainsight

JULY 27, 2021

However, among these stories on opposite ends of the spectrum, there is a bright light for SaaS and tech companies—many began to realize that Customer Success is a growth engine for business. As a result of that surge, career opportunities in Customer Success have soared.

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Customer Bliss

JULY 7, 2016

Here we discuss the journeys and explore the roles of the most senior customer experience leaders around the world. This title is a nod to the fact that a Chief Customer Officer often becomes the ‘duct tape’ of the organization to guide the company to earn the right to customer-driven growth. .

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Customer Experience Customer Journeys Chief Customer Officer Insurance 141

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Bruce Temkin.

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Customer Experience Customer Service Social Media Consulting 130

Gainsight

APRIL 27, 2020

From the beginning, we’ve said that Customer Success is not just a department – it’s a company-wide priority. We even wrote about how CEOs need to take more ownership of Customer Success. But one voice hasn’t been prominent enough in the Customer Success dialogue – Finance. telehealth companies).

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ECXO

APRIL 13, 2023

Social and economic factors also affect the way countries approach customer experience. However, there is also an opportunity here for companies to develop tailored customer experiences that resonate with domestic and international customers. Differences in CX understanding, capabilities, style, and approaches do so too.

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Culture Customer Experience B2B B2C 52

Customer Guru

DECEMBER 13, 2017

I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. Looking at the Google search trend also reinforces my confidence in the fact that customer experience will only become more significant and popular in the coming years. Source: Google Trends.

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Customer Experience Chief Customer Officer Customer Centricity Infographics 119

CX Journey

JUNE 19, 2015

Image courtesy of potiondesign Is your entire company - executives and employees alike - aligned with and around the customer? Do they know who your customers are? Do they understand the customer experience? How are you getting employees immersed in the customer experience? You're not alone if you are, trust me.

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Eptica

MAY 27, 2016

This is because US organisations are generally far more mature when it comes to customer experience than their British counterparts. Senior managers, including the CEO, are much more involved in the customer experience , understanding the importance of service to differentiate their company and offering in the marketplace.

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Customer Experience Chief Customer Officer Contact Center Effort Score 49

SurveySensum

JULY 14, 2020

Founder & CEO of Beyond Philosophy LLC, Colin is recognized as a world thought leader in customer experience. Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. She led CX company-wide for 11 years at Applied Materials. LinkedIn : [link].

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Kustomer

DECEMBER 9, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jeanne Bliss to discover what it means to be a customer-centric company and to discuss how companies succeed when their employees are trusted and given room to grow. A Fresh Perspective on CX.

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Airlines Policies Hospitality Effort Score 98

Customer Bliss

MAY 30, 2017

Prior to his role at Citizens, Claudiu led the customer experience organization at Fresenius Medical Care North America, where he built a first-of-its kind program within the healthcare industry across a footprint of 4,000 clinics and hospitals. Companies love to over-complicate projects with processes.

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Financial Banking Healthcare Leadership 121

ClientSuccess

AUGUST 24, 2018

From : Sam Feil , Customer Success Manager. Company : ClientSuccess. 2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee. From : Vic Kasoff , Director of Customer Experience. Company : NarrativeDx. From : Sara Masson , Senior Customer Success Manager. Company : Loopio.

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Customer Success Management Chief Customer Officer eBook 40

Customer Guru

MARCH 7, 2018

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. The customers valued this very much.

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Comm100

SEPTEMBER 22, 2016

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. The Nordstrom Way to Customer Service Excellence by Robert Spector and Patrick D.

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Qualtrics

AUGUST 20, 2021

First, the good news: the fundamentals of how successful companies thrive with customer experience hasn’t changed, according to James Bampos, Head of B2B CX Solutions Strategy at Qualtrics. “I I'm happy to tell you something I'm sure you've heard before: successful CX companies are those that listen and act on feedback.”

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B2B NPS Hospitality Chief Customer Officer 26

Chattermill

MAY 12, 2019

While we’ve learned a lot about customer experience from working with global top-tier CX companies, we’ve also picked up a ton of insights by making our way through lots of books written by business leaders. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The Everything Store by Brad Stone.

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Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Kustomer

MAY 7, 2020

in 2018 about the standards companies should have for treating their customers. In this podcast episode, Gabe and Jeanne discuss a lot of concepts that companies need to be more aware of to improve customer service. So, it may be necessary to make changes to ensure this kind of respect is implemented within the company.

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How To Policies Airlines Hospitality 64

Bold360

JANUARY 19, 2017

Founder and President of CustomerBliss, Jeanne Bliss is one of the foremost experts on customer-centric leadership. She was the first known CCO (Chief Customer Officer) at Microsoft as well as other corporations, pioneering this role. His area of expertise is customer loyalty. Jeanne Bliss. JeanneBliss. |.

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