AWS Machine Learning

OCTOBER 18, 2023

This post details how Purina used Amazon Rekognition Custom Labels , AWS Step Functions , and other AWS Services to create an ML model that detects the pet breed from an uploaded image and then uses the prediction to auto-populate the pet attributes. It is already trained on tens of millions of images across many categories.

Training 92

Training Metrics Data Consulting 92

AWS Machine Learning

OCTOBER 27, 2022

They faced two challenges: how to reduce food waste, and how to manage forecast models for over 10,000 SKUs and thousands of stores efficiently and at scale. Within a few months, this forecasting solution has helped them reduce product waste by 37%, resulting in cost savings of 22% across 168 stores and three merchandise categories.

Financial 96

Financial Retail Training Data 96

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Contact Center Training: A Digital Leap Forward The way we train new hires at contact centers has changed drastically. This method offers a more personalized and adaptable training experience.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

Gamification 79

Gamification Contact Center Training Feedback 79

Eptica

FEBRUARY 19, 2021

Date: Friday, February 19, 2021 Author: Pauline Ashenden - Demand Generation Manager How to build mental muscle memory for customer service success. Learning from Santa’s customer service success. Tags: Micah Solomon, Customer service training, WFH environment Categories: Best Practice.

Customer Service 104

Customer Service How To Customer Service Training Customer Focused 104

Experience Investigators by 360Connext

JUNE 22, 2021

Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. They just leave.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Government 120

Government Training Data Policies 120

Magellan Solutions

JANUARY 22, 2024

Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies. Outsourced IT services include managed IT, software development, cloud computing, data science, and web/mobile development.

CRM 52

CRM Technology Software Resources 52

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. A related term, workforce engagement management (WEM), recently coined by Gartner, has rapidly become the business strategy, processes, and related technologies of choice.

Engagement 73

Engagement Contact Center How To Employee Engagement 73

ClearAction

JANUARY 8, 2024

To calculate your Insights Utilization Rate, count the number of potential uses of CX, EX, and PX insights in a category for the denominator, and the number of high-quality uses in that category for the numerator. Higher costs to serve: customer service, returned materials, remedies, etc. A lite version would suit them better.

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

AWS Machine Learning

MARCH 27, 2024

However, users would like to adapt the model to unique characteristics in custom datasets that the model is not already trained on. In this post, we guide you through the process of fine-tuning the Amazon Titan Image Generator model to learn two new categories: Ron the dog and Smila the cat, our favorite pets.

Guidelines 84

Guidelines Training Data How To 84

Magellan Solutions

DECEMBER 5, 2023

Outsourcing their inbound call center services. But the question is, how much are you willing to spend for better customer service? Keep reading to know more about the inbound call center costs and tips on managing it efficiently. Dedicated: For this kind of service, a group of agents handles calls for only one client.

Call Center 52

Call Center Self Service Telecommunications Abandon Rate 52

AWS Machine Learning

MAY 5, 2023

To create this app, they need a high-quality dataset containing clothing images, labeled with different categories. Solution overview Ground Truth is a fully self-served and managed data labeling service that empowers data scientists, machine learning (ML) engineers, and researchers to build high-quality datasets.

Fashion 75

Fashion Training Data Examples 75

AWS Machine Learning

JUNE 27, 2022

Launched at AWS re:Invent 2021, Amazon SageMaker Ground Truth Plus helps you create high-quality training datasets by removing the undifferentiated heavy lifting associated with building data labeling applications and managing the labeling workforce. For example, let’s focus on the Car label category. Set up a project team.

Training 68

Training Tools Data Video 68

Calabrio

AUGUST 7, 2019

That’s why we were thrilled to see Calabrio customer Idaho Central Credit Union (ICCU) named runner-up in the “Best in Class Contact Center, 100-199 seats” category in the 2019 CCW Excellence Awards, recently announced at the event in Las Vegas. ICCU takes a fresh, unique approach to customer service, and it shows.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. This process involves the utilization of both ML and non-ML algorithms.

Video 86

Video Policies e-support System 86

AWS Machine Learning

MARCH 22, 2023

With Amazon Rekognition Custom Labels , you can have Amazon Rekognition train a custom model for object detection or image classification specific to your business needs. Rekognition Custom Labels builds off of the existing capabilities of Amazon Rekognition, which is already trained on tens of millions of images across many categories.

Training 79

Training Metrics Social Media Customers 79

COPC

FEBRUARY 15, 2024

BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. OBSERVATIONS AI is irrevocably altering customer service. This The COPC Standards Committee meets semi-annually to update the Standard.

Contact Center 52

Contact Center Metrics Training Call Center 52

SurveySensum

NOVEMBER 24, 2023

Your NPS score helps you gauge your customer loyalty and satisfaction with your product, service, and overall business success. So, what I do is, use SurveySensum’s Text Analytics Software to efficiently manage and analyze the NPS program. All I had to do was: Train the system. That’s a lot, right?

NPS 52

NPS Analytics Case Study Analysis 52

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. To ensure our customers received this support, we pivoted our contact center solutions to help customers embrace this new world of work.

Analytics 130

Analytics Innovation Contact Center Analysis 130

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text. You can use custom classification to organize documents into categories (classes) that you define. JumpStart provides a quick way to get started by providing pre-trained models for a variety of problem types.

Training 74

Training Customers Resources Examples 74

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Identify bottlenecks that may impact training and user adoption. million trusted user reviews.

Software 98

Software Chief Customer Officer Touchpoint Customer Success 98

SurveySensum

JANUARY 4, 2024

Now, for this mutual fund company, customers were onboarding to their services in three ways: Through their own Bank’s Websites/Apps Through Partner Banks Through Stock/ Mutual Fund Trading Apps The highest transaction rate was through the bank’s agents. Here’s how they did it: Step 1: They first trained the system.

Analytics 52

Analytics NPS Banking Analysis 52

AWS Machine Learning

SEPTEMBER 7, 2023

Use cases Industrial control involves the management of complex systems, such as manufacturing lines, energy grids, and chemical plants, to ensure efficient and reliable operation. A policy is trained to find the action, at a given observation, that is likely to produce the highest future rewards.

Data 92

Data Policies Training System 92

AWS Machine Learning

OCTOBER 6, 2023

One such component is a feature store, a tool that stores, shares, and manages features for machine learning (ML) models. Features are the inputs used during training and inference of ML models. For instance, in an application that recommends movies, features could include previous ratings, preference categories, and demographics.

System 109

System Data Travel Tools 109

AWS Machine Learning

NOVEMBER 21, 2022

Forecast is a managed service that uses machine learning (ML) to generate accurate demand forecasts, without requiring any ML experience. Accurate forecasting is the foundation for inventory optimization, logistics planning, and workforce management and it enables businesses to be better prepared to serve their customers.

Data 68

Data Retail Training Fashion 68

AWS Machine Learning

NOVEMBER 15, 2023

One such breakthrough is the Segment Anything Model (SAM) by Meta AI, which has the potential to revolutionize object-level segmentation with zero-shot or few-shot training. It is pre-trained on a massive dataset of 11 million images and 1.1 It is pre-trained on a massive dataset of 11 million images and 1.1

Training 88

Training Automotive Examples Data 88

CSM Magazine

FEBRUARY 1, 2024

Customer service is a broad term that covers a large number of tasks. As you tailor your CV to meet the needs of the customer service job you want, you should focus not only on the support skills you have to offer, but how they directly relate to the industry you want to work in. The following tips can help you do just that.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

Magellan Solutions

AUGUST 6, 2023

Categories of AI Tools for Accountants AI tools for accountants and financial analysts have four categories depending on what tasks they can perform: AI-Powered Accounting Software AI-powered accounting software makes it possible for you to manage big financial data. Once set up, scale up the implementations for broader usage.

Financial 98

Financial Tools Analytics Report 98

Totango

MAY 13, 2022

Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Learning management system (LMS) platforms. During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

Eptica

NOVEMBER 27, 2020

Date: Friday, November 27, 2020 Author: Pauline Ashenden - Demand Generation Manager How do you create super-agents in your organisation? Author: Pauline Ashenden - Demand Generation Manager The rise of self-service means that the interactions personally handled by contact centre agents have become more complex and involved.

Self Service 63

Self Service Measurement Meeting Interaction 63

ShepHyken

JUNE 10, 2019

Each week I read a number of customer service and customer experience articles from various resources. LiveHelpNow) Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. Here are my top five picks from last week.

Customer Service 109

Customer Service Survey Case Study Training 109

COPC

APRIL 19, 2023

Previously, we discussed the importance of a well-designed scorecard in our blog, Benefits of a Balanced Scorecard for Performance Management. Striking the perfect balance in a scorecard is essential for maximizing its effectiveness as a robust performance management tool. quality, service, etc.).

Metrics 71

Metrics Average Handle Time Guidelines Measurement 71

AWS Machine Learning

FEBRUARY 24, 2023

For more information, refer to Preview: Use Amazon SageMaker to Build, Train, and Deploy ML Models Using Geospatial Data. To train this model, we need a labeled ground truth subset of the Low Altitude Disaster Imagery (LADI) dataset. This endpoint hosts our ensemble of classifiers, which are trained for specific sets of damage labels.

Effort Score 84

Effort Score Data Training Video 84

AWS Machine Learning

MARCH 29, 2023

The Independent Evaluation Office (IEO) is a functionally independent office within the UNDP that supports the oversight and accountability functions of the Executive Board and management of the UNDP, UNCDF, and UNV. Solution overview The AIDA technical solution was developed by AWS Professional Services and the UNICC.

Report 68

Report Data Guidelines Training 68

SurveySparrow

MAY 30, 2023

So, you’ve managed to sail the choppy waters of digital transformation and have successfully implemented a ticket management system in your organization. But here’s the million-dollar question: how can you accurately measure the success of a ticket management system? Well, my friend, let’s tackle that head-on!

System 52

System Measurement Tips Self Service 52