ShepHyken

MAY 9, 2023

Use their feedback for marketing purposes, testimonials, and case studies. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments. Plus, Shep and Evan discuss how to maximize customer participation in the age of survey fatigue.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

ShepHyken

FEBRUARY 28, 2020

He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques. I read books, had a vision, created a customer experience roadmap listing all the things I wanted to tackle with a timeline and hurdles I needed to overcome.

Roadmap 116

Roadmap Sales Case Study Airlines 116

CustomerSuccessBox

SEPTEMBER 4, 2019

The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc. The post Attention CSMs : How to carpe your diem! Training, and implementing creative solutions.

How To 78

How To Roadmap Customer Success Training 78

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. You’ll learn how to fix each of these mistakes as we guide you through the power of our Produce Experience Platform. How do you prioritize your product roadmap?

Case Study 89

Case Study Roadmap Study Feedback 89

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. It’s really about the learnings.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Alex Turnbull wrote a whole post about how Groove achieved a 68% response rate on product updates. -Ty

How To 81

How To Roadmap Case Study Tips 81

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Case study In this section, we share an illustrative case study from a large insurance company in Canada. The following diagram illustrates this architecture.

Case Study 73

Case Study Government Training Return on Investment 73

Aveus

MAY 18, 2021

As a result, industry analysts expect Star performance to decline—at least until MA plans figure out how to meet consumer experience expectations, the most challenging set of metrics to satisfy. Additional support focuses on implementation of recommended changes, helping the client develop a culture change plan and operational roadmap.

Consumers 130

Consumers Healthcare Metrics Case Study 130

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. However, it may take some front-loaded effort to revisit your product roadmap to prioritize product-led growth. Product-led growth case studies. What is product-led growth?

Case Study 79

Case Study B2B Self Service Software 79

Thematic

APRIL 17, 2024

Here's how to focus your efforts. Here's how to unlock its full transformative potential. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Here's how to focus your efforts. Here's how to unlock its full transformative potential. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Here's how to focus your efforts. Here's how to unlock its full transformative potential. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Gainsight

JANUARY 17, 2020

So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback? How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?

Feedback 117

Feedback Roadmap ROI Case Study 117

AskNicely

FEBRUARY 21, 2018

Please contact a legal professional for advice on how to navigate GDPR and NPS for your company, product, industry, and customers. Note: This blog post is for educational purposes only, and is by no means to be considered legal advice. May 25th, 2018… Does that date ring a bell? The GDPR and AskNicely.

NPS 150

NPS Feedback Net Promoter Score Case Study 150

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

SurveyGizmo

JUNE 9, 2020

This four-course training program provides expert guidance on how to ask the right questions to deliver the results you need. Customer Case Study: Sahler Research Assesses Changing Spending Behavior Related to COVID-19. Can China offer a roadmap for consumer spending in the US? Learn More.

Case Study 80

Case Study Roadmap Survey Course 80

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), ”), to how to dress (hello sweatpants, my old friend). How to Decrease Beta Testing Costs by 40% (Blog). Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

VDS

SEPTEMBER 28, 2023

In this article, we will provide you with a step-by-step guide on how to smoothly transition your contact center to Genesys Cloud without any disruptions. By the end of this article, you will have a clear understanding of how to migrate to Genesys Cloud with ease and confidence.

Contact Center 52

Contact Center Strategy Roadmap System 52

delighted

APRIL 7, 2020

In our previous post on improving the customer experience , we went over how streamlining support and onboarding processes can help you retain customers during difficult times. In this post, we’ll focus on how to adjust your customer experience program to be appropriate for the current situation. 1. .” — Warren St.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link].

Resources 52

Resources Innovation Roadmap Self Service 52

SurveyGizmo

JULY 13, 2018

They know how to collect data that your organization may need (e.g., Just as important, they know when and how to collaborate with your organization’s other data hubs (various analytics functions may include customer analytics, data analytics’, e-commerce data, etc.).

Brands 51

Brands Marketing How To e-support 51

delighted

MAY 24, 2017

They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. Have them participate in a case study. Consider asking them to participate in a case study. Case studies provide social proof and instill trust in prospective customers. Reach out to them.

Case Study 74

Case Study B2B Study Ecommerce 74

ChurnZero

FEBRUARY 26, 2021

At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Company Management Roadmap 59

SmartKarrot

NOVEMBER 30, 2023

Pragya emphasized the need to learn from both satisfied and unsatisfied clients, using case studies to analyze past experiences and create customized plans for different customer segments. Pragya stressed the importance of documenting client feedback, case studies, and the root cause analysis of issues.

Management 10

Management Case Study How To Roadmap 10

delighted

APRIL 7, 2020

In our previous post on improving the customer experience , we went over how streamlining support and onboarding processes can help you retain customers during difficult times. In this post, we’ll focus on how to adjust your customer experience program to be appropriate for the current situation. John, President of Patch.

Customer Retention 43

Customer Retention Customer Experience How To Guidelines 43

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap. Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap. Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Customer Bliss

MARCH 1, 2019

In this discussion, Thales also shares several case studies that demonstrate how startup companies are disrupting incumbent businesses. We chat through some of the concepts in Thales’ newly released book, Unlocking the Customer Value Chain , which is a roadmap to understanding how and where digital disruption takes place.

Customer Journeys 147

Customer Journeys Consumers Healthcare Case Study 147

Solvvy

JULY 10, 2018

By communicating with the customer support team, sales teams can learn how to improve their approach: How to better position the product/service to align with customer expectations To understand points of friction after the purchase. But there is a lot of value to be gained from understanding the customer experience after the sale.

Sports 48

Sports Case Study Roadmap Voice of Customer 48

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Learn how to best engage with customers on the social web. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Learn how to best engage with customers on the social web. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Learn how to best engage with customers on the social web. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Comm100

SEPTEMBER 22, 2016

Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal. The Power of a Positive No: How to Say No and Still Get to Yes by William Ury. The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.”

Customer Service 100

Customer Service Case Study Gamification Culture 100

Eptica

FEBRUARY 27, 2019

In this book, Natalie Doyle Oldfield, one of the world’s top thought leaders on trust, explains how it can be quantified and put on the balance sheet of every business. Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

delighted

JANUARY 22, 2020

Essentially, promoters are your biggest fans and can amplify your company’s strengths, drive referrals , coach new users, and even help guide the product roadmap. Ask promoters to participate in a case study. Consider asking them to participate in a case study. Reach out to your promoters.

Case Study 40

Case Study Social Media NPS Study 40

PeopleMetrics

FEBRUARY 26, 2018

Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. At PeopleMetrics, our product team tries to add a feature or two to each quarterly roadmap derived directly from end-user NPS feedback.

NPS 96

NPS Net Promoter Score Company Feedback 96

Centercode

JULY 16, 2019

It’s enormously helpful in building out your product roadmap. You can send direct quotes from customers to marketing and sales for promotional materials, case studies, and testimonials. It’s this kind of feedback that will take your product from a functional solution to a delightful everyday necessity. New feature requests.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49