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Hire People Who Will Make Your Company Unforgettable: A Case Study

Customer Bliss

Build It—Take Action: Pal’s went to school on how to hire by studying their own folks who were thriving. The post Hire People Who Will Make Your Company Unforgettable: A Case Study appeared first on Customer Bliss. Click here to watch my video.

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Report: Case Studies in Text Analytics

Experience Matters

We just published a Temkin Group report, Case Studies in Text Analytics. The research provides rich details about how five leading companies—American Express, ADP, Firstsource, Safelite AutoGlass, and Verizon—are using text analytics. Download report for $195.

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How to Boost Agent Productivity: A Swisslog Case Study

NICE inContact

Now more than ever, personalised customer experiences are key to success. Personalised, multichannel service is no longer a perk; it’s what customers expect. However, you may not realise that personalisation is central to the success of your contact centre agents too.

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Case study: recruitment automation for a construction company

Selmo

Case study on how to automate recruitment and close vacancies ahead of schedule.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!

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So, You Want to Write a Case Study?

Education Services Group

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling. Our brains love stories.

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Hire People with the Ability to Care: A #MakeMomProud Case Study

Customer Bliss

Then, they train these folks how to make change in their hand the old-fashioned way and how to count it back to you. Stopping to get a tank of gas an a snack may not seem like an experience to obsess about, but at QuikTrip , it is their obsession.

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How to Fearlessly Empower Your Contact Center Agents

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

Gain practical tips from case studies featuring leading companies. And executives worry about the cost of investing in new tools and resources. By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Learn the tools to allow agents to deliver remarkable experiences.

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How to Boost Client Engagement by 45% With a Purpose-Built Customer Onboarding Solution

Download the case study to learn what Quentelle was able to achieve with GUIDEcx.

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How to Efficiently Transform Your Customer Service Through AI

Speaker: Rana Gujral, CEO at Behavioral Signals

In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. How to program AI to understand the subtle nuances in conversations, i.e. intonation cues, can yield insights like customers’ behaviors and desires, and improve outcomes.

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How Self-Service Can Drive Down Costs and Improve CX

Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them. Get case studies of self-service platforms across industries. You can both boost your customer experience while spending less. This eBook details it all!

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Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.