SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

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Roadmap Effort Score How To Metrics 96

InMoment XI

APRIL 24, 2017

I taught a workshop on strategic roadmapping using our free CX Assessment to a group of eager CX professionals. In the time since, I’ve continued to reflect on how to do this effectively, and I have some additional thoughts to share. I’m still on a high from the 2017 CXFusion Conference in Las Vegas. View Article.

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InMoment XI

APRIL 24, 2017

I taught a workshop on strategic roadmapping using our free CX Assessment to a group of eager CX professionals. In the time since, I’ve continued to reflect on how to do this effectively, and I have some additional thoughts to share. I’m still on a high from the 2017 CXFusion Conference in Las Vegas. View Article

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Roadmap Conference Groups How To 200

Kayako

DECEMBER 10, 2015

You need a roadmap to organize your product development and get everyone on the same page. Done correctly, your roadmap can answer hundreds of questions from teams across your business – and from your customers too. What is a product roadmap? Janna likens a product roadmap to anatomy of a tree. Time horizons.

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MyCustomer

APRIL 8, 2022

Engagement How to turn statistics into a visual CX roadmap.

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InMoment XI

AUGUST 25, 2023

InMoment believes that sharing your wins, whether that is increased sales, increased customer acquisition , or increased net promoter score , is the last step in how you prove the ROI of customer experience in your organization.

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How To ROI Net Promoter Score Measurement 260

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

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C3Centricity

MARCH 2, 2020

If we had followed the seven-step roadmap I am going to share with you now. But before sharing how to succeed I want to discuss why projects fail. The 7-Step Roadmap. If you follow this roadmap, not only will you succeed in your project management, but you will also be seen to do so as well. Of course it could.

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Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

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Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

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Experience Investigators by 360Connext

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. Organizational change is a long-term process, but knowing where your organization lies can help determine how to prioritize your actions.

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Kayako

NOVEMBER 30, 2015

Janna Bastow of ProdPad will be joining Kayako’s Dan Wong for a webinar about the benefits of going public with your product roadmap on Thursday December 3rd, 4pm GMT / 11am ET / 8am PT. But imagine how much easier it would be if your product team could just talk directly to customers? Sign up here. Click To Tweet. Join the webinar.

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Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. Decide When and How to Collect Data and Feedback 4. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. In This Article: Preliminary Steps 1.

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Customer Experience Net Promoter Score How To Customer Journeys 236

SurveySparrow

APRIL 23, 2024

How to create a professional storyboard for your video We have already established that crafting a professional video storyboard is essential. But how do you go about creating one? The post How To Create Video Storyboard: Step-By-Step Guide appeared first on SurveySparrow.

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Experience Investigators by 360Connext

MARCH 12, 2024

This conversation isn’t just a critique, it’s a roadmap to excellence in loyalty program implementation. Tune in and learn how to transform your loyalty program from a mere marketing tool to a genuine expression of gratitude toward your devoted customers. Don’t miss the next episode!

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Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Invest in Your Customer Success Team.

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InMoment XI

MAY 18, 2022

Here are some of the things we’ve learned—and the teams that have benefited—by rolling out our buyer interview program: Pricing (sales ops) Roadmap Investments (product) Messaging, Packaging, and Competitive (product marketing) Demos (solution consultants) Presentations (sales directors) Renewal Strategy (client success). The Insights.

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Thematic

JUNE 9, 2022

When developing a masterclass on this topic, we talked to our customers - insights managers and researchers, CX practitioners and product leaders, both at an individual contributor and executive level - about the key ingredients for sharing insights, and how to use them to build a story: one that is relevant, engaging and useful.

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Comm100

APRIL 17, 2018

How to Collect Customer Feedback. Create some simple boards like “Product ideas,” “Coming up” and “Roadmap” to get the ball rolling. Each employee gets a feel for the priorities, roadmap and keeps tabs on new requests. The post How To Capitalize On Customer Feedback appeared first on Comm100. Craft Personal Emails.

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Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing user friction is understanding how to prioritize that work along with things like new feature development. You may be wondering, when do lower ranking items get prioritized?

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Gainsight

FEBRUARY 26, 2024

Here’s a look at how to drive adoption with digital user journeys. The post How to Drive Adoption With Digital User Journeys appeared first on Gainsight Software. Customer Journeys vs. Users Journeys Let’s start with the basics. What’s the difference between a customer journey and a user journey ?

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Gainsight

JULY 10, 2023

Planning Your Digital CS Roadmap AuditBoard is continuously enhancing its customers’ experience by expanding its scale programs. The post How to Create Digital Scale in Your Early-Maturity CS Program appeared first on Gainsight Software. AuditBoard remains committed to offering scaled resources.

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Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome. I met people.

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CSM Magazine

MARCH 3, 2021

For nearly 20 years, Vivantio has been pioneering Service Optimization and this report showcases how to apply it to the latest evolution of business service. The webinar details how customer service teams can leverage the power of ITSM and ITIL to meet and exceed customer expectations while delivering a superior experience.

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B2B Report Roadmap Competitive Advantage 105

GetFeedback

MAY 4, 2018

Get their take before you develop new features and plan the product roadmap. Rethink how you prioritize feature requests. How does your product team prioritize feature requests? The post How to User-Proof Your Product Strategy appeared first on Blog - GetFeedback. Let us know in the comments!

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Customer Bliss

OCTOBER 17, 2019

Three critical skills to your roadmap as a CX leader. Have a set of transferable skills of how you will lead this work and how you will transform the business. I call these “Five Competencies” in my Chief Customer Officer 2.0 book, but you may have your own set. Many people have done it.

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Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

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Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. In this article, we explain how to use data-driven decisions to prioritize features and products. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

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Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The post The 4 stages of contact center maturity and how to use them appeared first on Talkdesk.

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GetFeedback

FEBRUARY 18, 2019

Once you’ve identified your Promoters, Passives, and Detractors, do you know how to follow up with them? In terms of how to contact them, the channel you use for your outreach partly depends on your business and your relationship with your customers. How to start the conversation with your customers.

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Gainsight

MARCH 21, 2022

Wondering how? In this article, we dive into user analytics and show you how to use this powerful set of tools to ignite product growth. With user analytics, you dig into how a user is experiencing, adopting, and engaging with your product. retention analysis shows how often your users are coming back.

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Talkdesk

DECEMBER 10, 2020

But before making any decisions, you need to build a thorough business case to understand where to start, what to prioritize and how to properly research and evaluate your options so you can impress your stakeholders and set up your CX transformation for success. Read on to learn exactly how to do that.

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