Thematic

APRIL 17, 2024

Transform into a meaningful structure: Customer experience analytics uses a mix of quantitative (metrics, trends) and qualitative (thematic analysis, topic analysis) techniques to transform this data into meaningful insights. Here's how to focus your efforts. Here's how to unlock its full transformative potential.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

CustomerSuccessBox

SEPTEMBER 4, 2019

The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc. The post Attention CSMs : How to carpe your diem! Training, and implementing creative solutions.

How To 78

How To Roadmap Customer Success Training 78

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), ”), to how to dress (hello sweatpants, my old friend). How to Decrease Beta Testing Costs by 40% (Blog). Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

VDS

SEPTEMBER 28, 2023

In this article, we will provide you with a step-by-step guide on how to smoothly transition your contact center to Genesys Cloud without any disruptions. By the end of this article, you will have a clear understanding of how to migrate to Genesys Cloud with ease and confidence.

Contact Center 52

Contact Center Strategy Roadmap System 52

delighted

APRIL 7, 2020

In our previous post on improving the customer experience , we went over how streamlining support and onboarding processes can help you retain customers during difficult times. In this post, we’ll focus on how to adjust your customer experience program to be appropriate for the current situation. Take a break from metrics.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

delighted

APRIL 7, 2020

In our previous post on improving the customer experience , we went over how streamlining support and onboarding processes can help you retain customers during difficult times. In this post, we’ll focus on how to adjust your customer experience program to be appropriate for the current situation. Take a break from metrics.

Customer Retention 42

Customer Retention Customer Experience How To Guidelines 42

ChurnZero

FEBRUARY 26, 2021

At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Company Management Roadmap 59

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Comm100

SEPTEMBER 22, 2016

Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal. The Power of a Positive No: How to Say No and Still Get to Yes by William Ury. The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.”

Customer Service 100

Customer Service Case Study Gamification Culture 100

delighted

DECEMBER 10, 2019

According to John Maxwell, who leads PwC’s Global Consumer Markets industry sector : “Traditional return on investment (ROI) metrics are no longer sufficient on their own to determine your company’s success. A recent study of “loyal customers” across 20 industries by the XM Institute revealed some impressive statistics.

ROI 40

ROI Measurement Customer Experience Effort Score 40

SmartKarrot

MARCH 3, 2022

Track and report on key performance and customer satisfaction metrics to make informed decisions about operational and procedural changes. Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services. Maintain customer satisfaction and loyalty.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

Gainsight

JUNE 11, 2021

How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. Actionable Success: How to Exponentially Multiply your Success with the Human-First Success Equation starring the Dana Soza, Founder and CEO at Customer Everything. So surprise them.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

JANUARY 15, 2021

Let’s use a case study to explore both the benefits of smooth coordination and how to identify areas requiring collaboration. Success drafts narratives and use cases for high-value features requested by customers. The case study above is just one example of coordination and the need for collaboration.

Customer Success 19

Customer Success Case Study Hospitality Roadmap 19

Kayako

JANUARY 28, 2016

How support teams can use it: Find and store information about bugs and feature requests in one place. Track, plan and roadmap new product releases. It will show you the progress of projects and all the metrics of completed goals by individuals. How support teams can use it: Recording demonstration videos.

Tools 120

Tools Self Service Communication Training 120

SurveySparrow

SEPTEMBER 6, 2019

As a part of the customer experience program, Customer Lifetime Value is one of the key metrics that need to be tracked. This is an important metric as it keeps you aware of how valuable an already existing customer is and ensure that you take steps to keep them satisfied. How much do you spend to acquire your customers?

Social Media 51

Social Media Effort Score Metrics Customers 51

SmartKarrot

DECEMBER 9, 2020

Monitor and report to leadership on key Customer Success Management metrics; continuously assess and proactively drive efforts to enhance performance and ensure excellent customer satisfaction scores. testimonials, case studies). Representing the voice of the customer to inform our sales process and product roadmap.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. How to build a go-to marketing strategy: #1 Create buyer personas: The first thing that any business should do before crafting any type of marketing strategy is to create buyer personas.

Strategy 52

Strategy Marketing Advertising Airlines 52

SmartKarrot

MARCH 16, 2021

Measure effectiveness of CSMs by clearly defining operational outcomes, creating a cadence for review with the team, and sharing metrics with the executive team and the broader organization. Manage to production metrics and data-based performance goals. Works closely with the client to address technical issues and inquiries.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

ChurnZero

DECEMBER 20, 2019

Being able to have difficult conversations with customers, being able to lead customers proactively, and being able to have metrics-driven conversations is what the new Customer Success Manager (CSM) is expected to achieve. and how to take them from murky to magic. . . Making customers happy is no longer good enough. . .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Here is the link. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

SurveySensum

NOVEMBER 6, 2023

NPS is a widely used metric for measuring customer loyalty and satisfaction. Note: Since NPS is a loyalty metric, it takes time to build a relationship with the customer. If you want to gauge transaction satisfaction, the right metric would be CSAT. How to Increase Survey Response Rates? Are customers satisfied now?

NPS 52

NPS Feedback Effort Score Customer Journeys 52

SmartKarrot

MAY 19, 2022

Marketing teams need to create case studies that show customers how they can gain success. Instead, you need to ensure the product team has its own product roadmap. Product goals such as product adoption rate need to be related to customer success metrics. Another aspect of marketing is customer marketing.

Sports 10

Sports Customer Success Customer Centricity B2B 10

SmartKarrot

APRIL 26, 2022

The right way to approach this as a customer success leader is by speaking with each and every departmental head and looking at how to align customer success objectives with the company objectives. For example, the product team might present a product roadmap to the customers. In the year 2021, CS operations got mainstream approval.

Customer Success 10

Customer Success B2B CRM Culture 10

BirdEye

APRIL 25, 2023

How to build a social media marketing plan? A social media plan is a strategic document outlining how to use social media platforms to achieve your marketing goals. It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success.

Social Media 93

Social Media How To Infographics Video 93