BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 177

Sales Customer Service Sports Contact Center 177

TechSee

AUGUST 10, 2023

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy.

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. However, with technology such as AI chatbots , customers can receive a response instantly, regardless of whether a human is there or not, thereby saving time for both the customer and the business.

Customer Service 212

Customer Service Chatbots Analytics Customers 212

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Comm100

JANUARY 2, 2024

Far from being a distant dream, this technology is already reshaping how businesses interact with their customers. It can generate creative solutions to customer issues, offering innovative and sometimes unexpected solutions that traditional bots cannot. This is the promise of Generative AI customer service.

Customer Service 180

Customer Service Chatbots Interaction Customers 180

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

CSM Magazine

FEBRUARY 6, 2024

However, there is still a lot of room for improvement, especially in the shipping and logistics industry. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service Representative 98

Customer Service Representative Industry Customer Service Chatbots 98

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences.

Technology 52

Technology Company Self Service Knowledge Base 52

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 We aim to tell the story of Magellan Solutions’ journey in a captivating and informative way.

Call Center 98

Call Center Leadership Culture Customer Centricity 98

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. What benefits can companies expect by implementing your solution? How long will it take businesses to set this up in their contact centers?

Analytics 85

Analytics Contact Center Video Customer Satisfaction 85

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. Digital transformation isn’t just about integrating digital technology into all areas of a business.

Customer Centricity 98

Customer Centricity Competitive Advantage Innovation Customer Journeys 98

Magellan Solutions

APRIL 11, 2024

Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. As your Shopify business grows, managing all those customer inquiries and technical issues can quickly become a headache, especially if you’re trying to handle everything in-house.

e-support 95

e-support Net Promoter Score Training Policies 95

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. Outsourcing technical support is a significant business venture for SMEs.

Average Handle Time 52

Average Handle Time First Call Resolution Resources Customer Satisfaction 52

Magellan Solutions

SEPTEMBER 11, 2023

Look no further; we have the solution you’ve been searching for. There’s a plethora of ways that businesses can benefit from using AI tools for scheduling too! The Evolution of Scheduling: Emergence of AI Tools for Scheduling Optimization Manual scheduling methods have been the go-to approach for businesses.

Tools 98

Tools Social Media Healthcare Resources 98

Magellan Solutions

APRIL 3, 2024

This powerful combo is a recipe for success; it’ll boost customer satisfaction and loyalty through the roof and drive business growth and profitability like nobody’s business. You know what’s mind-blowing? A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team.

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

Team Support

APRIL 12, 2024

Implementing Self-Service Support TeamSupport’s unique Knowledge Base allows businesses to develop and maintain a centralized supply of guides, tutorials, FAQs, and general support resources. Self-service support solutions must be adaptable, to accommodate the needs of manufacturers across industries and geographies.

Self Service 52

Self Service Knowledge Base Resources Technology 52

Magellan Solutions

APRIL 26, 2024

It could be your business’s game-changing solution. This impressive growth shows that businesses increasingly need efficient and cost-effective accounts payable management solutions. Learn how this solution can transform your financial operations. Look no further and outsource accounts payable.

Financial 52

Financial Multi-Channel Culture Analytics 52

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. They’re often used with highly sensitive business data, like personal data, compliance data, operational data, and financial information, to optimize the model’s output.

Innovation 118

Innovation System Training Software 118

AWS Machine Learning

FEBRUARY 6, 2024

Accenture built a regulatory document authoring solution using automated generative AI that enables researchers and testers to produce CTDs efficiently. This solution relies on the AWS Well-Architected principles and guidelines to enable the control, security, and auditability requirements. AI delivers a major leap forward.

Government 102

Government Report System Guidelines 102

AWS Machine Learning

APRIL 18, 2024

Slack worked with SageMaker JumpStart to host industry-leading third-party LLMs so that data is not shared with the infrastructure owned by third party model providers. Solution overview SageMaker JumpStart provides access to many LLMs, and Slack selects the right FMs that fit their use cases.

Multi-Channel 95

Multi-Channel Sports Strategy Data 95

Call Experts

OCTOBER 5, 2023

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. For small businesses, the best BPO partner is the cornerstone. This way, you will guarantee that outsourcing will save small and medium businesses money at any stage of business growth.

Customer Service 52

Customer Service Multi-Channel e-support Culture 52

AWS Machine Learning

APRIL 3, 2024

The rise of contextual and semantic search has made ecommerce and retail businesses search straightforward for its consumers. Solution overview The solution provides an implementation for building a large language model (LLM) powered search engine prototype to retrieve and recommend products based on text or image queries.

Policies 101

Policies Examples Ecommerce User Experience 101

Call Experts

APRIL 8, 2024

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

AWS Machine Learning

APRIL 11, 2024

NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI. AI is driving breakthroughs at an unprecedented pace, leading to new applications, business models, and innovation across industries,” says Jensen Huang , founder and CEO of NVIDIA.

Innovation 98

Innovation Resources Entertainment Sports 98

CSM Magazine

FEBRUARY 21, 2024

Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. Discover more about services by IT Craft that can help your business thrive in the digital age: [link].

Industry 52

Industry Competitive Advantage Financial Innovation 52

Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

Data 52

Data Company Innovation Leadership 52

AWS Machine Learning

APRIL 4, 2024

This solution was implemented at a Fortune 500 media customer in H1 2023 and can be reused for other customers interested in building news recommenders. Solution overview Amazon Personalize is a great fit to power a news recommendation engine because of its ability to provide real-time and batch personalized recommendations at scale.

Trends 81

Trends Metrics Training Interaction 81

Magellan Solutions

APRIL 24, 2024

Efficient eCommerce data entry is vital for online business success. Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business. Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business.

Ecommerce 52

Ecommerce Sales Data Resources 52

Magellan Solutions

APRIL 15, 2024

This article elaborated on this trend with some authoritative insights from industry experts, including pivotal inputs from Magellan Solutions, which leads the Filipino IT outsourcing landscape. High expertise at Magellan Solutions is depicted by adaptive solutions that cut across the varied needs of clients.

Company 52

Company Culture Healthcare Contact Center 52

AWS Machine Learning

JANUARY 10, 2024

In this post, we discuss how the AWS AI/ML team collaborated with the Merck Human Health IT MLOps team to build a solution that uses an automated workflow for ML model approval and promotion with human intervention in the middle. The approver gets an email with the link to review and approve or reject the model.

Training 99

Training Travel Analytics Metrics 99

AWS Machine Learning

DECEMBER 19, 2023

This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge.

Analytics 104

Analytics Training Government System 104

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money!

Contact Center 105

Contact Center Call Center Self Service System 105

Kustomer

MAY 15, 2023

More importantly, we bring a core team of dedicated professionals who believe in our mission to elevate every customer experience by transforming the way businesses and consumers communicate. “We First, businesses will see modernization and simplification of the Kustomer interface, resulting in faster, easier-to-use tools.

Company 111

Company CRM Innovation Communication 111