Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. Should brands leave it alone or attempt to make a go of it? How many brands (and consumers) are making the most of The Fourth. How many brands (and consumers) are making the most of The Fourth.

Brands 95

Brands Marketing Travel Advertising 95

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. But most significantly, you are able to connect your Customer Story to your Money Story.

How To 208

How To Self Service Banking Customer Satisfaction 208

Joe Rawlinson

JANUARY 31, 2018

Conduct Webinars to Answer Questions in Real Time. But in today’s digitally-driven age, consumers are looking for new ways to connect with and learn from brands in real time and many are turning to webinars. Take a note from the Digital Training Institute and consider hosting your own free webinar.

Consumers 83

Consumers Tools Brands Marketing 83

NICE inContact

JULY 13, 2016

inContact was recognized for this award for “offering superior products and services that deliver a clear, demonstrable ROI.” Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals. How omnichannel experiences help companies excel and differentiate their brand.

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

Gainsight

MARCH 15, 2024

For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community almost overnight. Often, demonstrating ROI for community initiatives can be challenging, leading to friction in budgeting discussions.

Self Service 52

Self Service Sports Case Study Resources 52

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 57

Social Media Tips Sales Advertising 57

Vonage

MARCH 26, 2018

In fact NVM’s most recent consumer survey reports just 13% of consumers feel this way about the brands they engage with. Without them an organisation risks falling behind in terms of what modern consumers expect from brand engagement. The ROI of emotive CX. So is it worth the effort if so few make the grade? Both are vital.

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. For a successful marketing campaign, businesses need the right marketing channel strategy to share their content and brand’s messaging with their target audience. Research also tells us that 69.6%

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

MAY 16, 2023

It’s a low-cost, high-value ‘try before you buy’ option which offers great insights and significant ROI.” As a trusted partner for hundreds of leading brands, Sabio is focused on delivering cutting-edge technologies and services to help businesses navigate the ever-changing customer experience landscape.

Groups 52

Groups Analytics Interaction Consulting 52

Feedbackly

OCTOBER 30, 2023

So, what does a CX program entail, and why is it crucial for brands at present? It involves the planning, designing, and execution of a customer-centric framework tailored to your brand. Such an all-encompassing program with a holistic customer focus is beneficial for brands in many ways. Let’s get into it!

Customer Journeys 52

Customer Journeys Customer Experience Effort Score Touchpoint 52

NICE inContact

SEPTEMBER 27, 2019

As much as brands like to think they’re customer experience (CX) experts, it’s customers who are really in charge. In addition, Kampyle reveals that 87% of customers think brands need to put more effort into providing a consistent experience. Why powerful CRM is the answer. CRM has advantages for both.

CRM 138

CRM Contact Center Return on Investment Call Center 138

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Brand experience and product experience are subsets of CX, and they are sometimes subsets of EX and PX.). Assets are everything your brand has invested in: people, software, hardware, facilities, etc. Margin Expansion is a key to LTV.

Metrics 62

Metrics Management Effort Score ROI 62

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CSM Magazine

JANUARY 17, 2024

From the audience perspective, customers use it to keep updated about the latest products, brands and deals. Certain others such as Reddit or Pintrest are less preferred and don’t offer as much ROI. The ideal video provides a space to present your brand values.

Video 52

Video Communication Training Social Media 52

GetFeedback

JULY 19, 2019

Will VoC feedback help you live up to your customer experience mission and brand promise? Including customer behavioral analytics like service call frequency, purchase data, and last payment helps us see how to connect the dots between what they tell us and how they actually behave. Check out the full webinar recording here.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

NobelBiz

NOVEMBER 20, 2023

Understanding Virtual Phone Systems: A New Era of Communication A dynamic virtual phone system operates seamlessly through internet connectivity, effectively handling both incoming and outgoing calls. Regular webinars and training materials can be instrumental in helping your team maximize the use of the new system​.

System 103

System Communication Contact Center Self Service 103

Lithium

SEPTEMBER 7, 2021

Time to start seeing actual ROI on your promoted posts. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Integrating Events with Zoom enables community members to join the Zoom meetings and webinars directly from the community. Webinars & Events.

Social Media 52

Social Media Metrics Video ROI 52

Think Customers

AUGUST 30, 2021

In-person meetings have nearly disappeared, replaced by Zoom meetings, webinars, virtual trade shows, online wine tastings, and cooking demonstrations. They need to show their value to the buyer more quickly and digitally in order to build strong human connections. It’s a tough balance.

B2B 59

B2B Sales CRM Video 59

Totango

FEBRUARY 14, 2020

Customer success and marketing are typically two distinct teams that do not seem to be directly connected, but in fact, the more effectively the two collaborate, the more successful your customers—and your enterprise—will ultimately be. Both teams serve as the face of your brand. The Intersection of Customer Success and Marketing.

Customer Success 98

Customer Success Marketing Case Study Study 98

ChurnZero

JULY 9, 2020

They have loyal followings and student-customers who proudly display their certifications on LinkedIn to not only show off their product proficiency, but also their brand affiliation. . Most companies’ event budget is allocated towards prospecting and brand awareness. Spread Wisdom With Webinars.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Method:CRM

FEBRUARY 8, 2019

These social media geniuses use their natural charm and relatability to build connections with thousands or even millions of followers. While influencers can dramatically improve brand awareness, they’re not an automatic ticket to social media success. Why the impressive ROI? for every dollar spent on influencer marketing.

CRM 63

CRM Marketing Social Media How To 63

SurveySparrow

APRIL 11, 2021

Brands will understand what each buyer is looking for at different points in the sales cycle. Create brand ambassadors: When you nurture your leads, you are more likely to turn them into brand ambassadors once they realize as a customer that you are all that you promised to be. Have they attended any webinars or demos?

Strategy 98

Strategy How To Effort Score Social Media 98

ClearAction

JUNE 25, 2023

Imagine your employee experience strategy focusing managers firmwide on employees’ self-described purposes for their relationship with your brand. And that makes ROI elusive. Our webinars are free, but our courses are super-charged guidance you’ll want to return to repeatedly throughout your career. I love it.

Leadership 62

Leadership Touchpoint Course Employee Experience 62

BirdEye

MARCH 17, 2023

Social listening refers to observing conversations about your brand, product, or industry across all social networks. It’s an active process companies use to identify and analyze conversations about their brand that are taking place online to better understand customer sentiment and interests.

Tips 98

Tips Social Media How To Analysis 98

NetBase

FEBRUARY 18, 2019

They can reach any demographic at any time, thanks to the increasing addiction we all have to our mobile phones, and create an authentic, genuine connection with followers that’s more powerful than word-of-mouth. How top brands use influencer analysis to power competitive intelligence. And certainly more viral. How is this possible?

eBook 55

eBook Marketing Comparison Analysis 55

BirdEye

MARCH 24, 2023

Customer preferences and expectations keep changing, and a great development strategy can help your brand keep pace. Strategies help an organization cultivate and maintain relationships with prospects to increase brand awareness and promote growth through new opportunities. Studies estimate that about 2.4 Studies estimate that about 2.4

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

FEBRUARY 13, 2024

Birdeye can help with this through its AI-enabled messaging and appointment scheduling features, making sure you stay connected with your patients and they remember to come back when they need to. Look at metrics like engagement rates, conversion rates, and ROI to determine what works best for your chiropractic practice.

Marketing 57

Marketing Social Media How To Healthcare 57

inQuba

SEPTEMBER 1, 2020

This shift is showing itself through digital channel preferences and increasingly connected lives, and consumers expect businesses to meet them there. Consumers’ connected lives and abundance of choice have resulted in a shift from being passive to being empowered 2. As consumers, we still seek signs of positive intentions in brands 3.

Management 52

Management Customer Journeys Insurance Consumers 52

inQuba

SEPTEMBER 1, 2020

This is manifesting in digital channel preferences and increasingly connected lives, and they expect businesses to meet them there. Consumers’ connected lives and abundance of choice have resulted in a shift from being passive to empowered. Every interaction is an opportunity for the brand to drive loyalty. I am empowered.

Management 52

Management Customer Journeys Consumers ROI 52

Alida

DECEMBER 22, 2016

Consumers have less faith in brands than ever before. “It’s going to be about creating that direct connection and trust with the individual on a much more personal level.” It’s going to be about creating that direct connection and trust with the individual on a much more personal level,” she told CMO.com.

Trends 0

Trends Social Media Advertising e-support 0

NobelBiz

JANUARY 10, 2022

To enhance customer connections, you must adopt a steadfastly ROI-driven mentality. You must strike the proper balance: send just enough solicitations to sustain and grow your assets’ interest in your brand without looking invasive or pushy. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

NetBase

FEBRUARY 18, 2019

They can reach any demographic at any time, thanks to the increasing addiction we all have to our mobile phones, and create an authentic, genuine connection with followers that’s more powerful than word-of-mouth. How top brands use influencer analysis to power competitive intelligence. And certainly more viral. How is this possible?

Marketing 40

Marketing eBook Comparison Analysis 40

ChurnZero

JANUARY 4, 2024

Statistics show that customers, more than first-time buyers, are more willing to buy new products and more of them because they already have a trusted relationship with your brand.” Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52