Retently

MARCH 23, 2023

Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

ThriveableBiz

NOVEMBER 13, 2023

But people always try to guess anyway, and any brand comparison questions will narrow the field considerably. Participants will actually be more honest if they know the purpose of the study, and which brand they’re going to help with their answers. But not always as helpful for reaching into a consumer's head space.

Net Promoter Score 52

Net Promoter Score Touchpoint Comparison Social Media 52

Chadwick Martin Bailey

DECEMBER 12, 2018

It’s critical to know where, when, and how your brand is performing so you can prioritize your marketing resources and investments accordingly—where is your brand resonating most with consumers? conversation rates, new sessions) with traditional brand tracking data (e.g., Please recall a specific ad”).

Brands 45

Brands Strategy Marketing Advertising 45

ShepHyken

MARCH 21, 2022

59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. The Wise Marketer) Customer satisfaction is affected by all brand touchpoints, from first impressions to customer service, and impacts customer loyalty. Of course, there’s much more in this outstanding article.

Omni-Channel 68

Omni-Channel Customer Service Self Service Retail 68

CSM Magazine

OCTOBER 5, 2022

But the ubiquity of social media presents you with a new opportunity to gain data and evidence regarding your brand’s stature and reach – and even evaluate new strategies as they launch. Social listening’ is the act of recording and evaluating your indirect brand presence online, through mentions on social media posts. Trial and Error.

Marketing 52

Marketing Social Media Comparison Analysis 52

C3Centricity

APRIL 3, 2019

And time consuming. WHO ARE OUR BRAND’S CUSTOMERS? She shops in local supermarkets and gets advice from friends on Facebook, about the best brands to buy and what’s on offer. She’s been buying our brand for over two years because it satisfies her children’s hunger when they get in from playing sports.

Marketing 192

Marketing How To Advertising Brands 192

NetBase

AUGUST 6, 2020

It reveals ways to overcome any number of challenges, if your brand is listening effectively. Seeing how consumer intelligence captures competitive opportunities. With that in mind, let’s dive in and see how competitive intelligence reveals challenges for brands and the ways to overcome them. Here’s how to do exactly that!

Social Media 68

Social Media Analysis Consumers Competitive Advantage 68

Hello Customer

OCTOBER 5, 2022

It’s even possible to set up multiple filters and use our comparison functionality to see and analyze how sentiment, customer satisfaction, revenue, and other key elements differ between two sets of groups over time or over a particular period. It’s time-consuming and takes a lot of unnecessary effort. Take data-driven actions.

Data 52

Data Analysis Comparison Groups 52

NetBase

MAY 21, 2020

Plans by Disney+ to release the filmed version of Hamilton ahead of schedule has consumers in a frenzy. Disney dominates direct to consumer (D2C) right now with this move. Having a rotation of new content is a selling point, of course, as 37% of consumers will sign up for streaming just to see a singular show or movie.

Comparison 67

Comparison Entertainment Consumers Trends 67

NetBase

JUNE 10, 2020

As communities reopen for business, brands need to be ready to accommodate the reverse culture shock that consumers are feeling. Many may not even know this is what they’re experiencing, so capturing and closely monitoring consumer experience will be crucial. Examining the ins and outs of consumer experience monitoring.

Culture 73

Culture Social Media Consumers Analysis 73

NetBase

MAY 19, 2020

And it has done so by spotting trends , staying agile and pivoting quickly to capture a consumer demand unheard of a short month ago. The company has continued to attract consumers searching for ways to clean, declutter, or otherwise occupy themselves during lockdown. Etsy Isn’t Going Anywhere.

Guidelines 98

Guidelines Ecommerce Comparison Consumers 98

CSM Magazine

APRIL 1, 2020

For retailers and service providers, in particular, it can be difficult to distinguish your brand from others in the market. According to the latest statistics, customer service is becoming increasingly important to consumers and business buyers. Today’s consumers expect to be able to get in touch with you in a number of ways.

Customer Service 52

Customer Service Comparison CRM Multi-Channel 52

2020 Research

OCTOBER 26, 2023

Concept testing unlocks valuable insights into what features consumers are Source: McKinsey truly excited about. Armed with this knowledge, brands can develop savvy strategies and position their product in ways that hit the bullseye with their target audience to maximize their purchase intent.

How To 59

How To Consumers Healthcare Advertising 59

Beyond Philosophy

APRIL 18, 2017

On providing comparison shoppers with rational reasons to choose your product over another one. Most people would choose (A), and in fact that’s been the trend with brands over the past few years. The researchers then looked at whether these shoppers ultimately stuck with their tried and true brand or switched.

Sales 124

Sales Loyalty Programs Consulting Loyalty 124

TechSee

APRIL 3, 2018

Customers have unprecedented access to data, enabling easy comparisons of alternatives, as well as hassle-free provider changes with a simple click of a button. With Accenture reporting that 77% of consumers are no longer loyal to any particular brand, companies must work harder than ever to retain their customer base.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

CSM Magazine

OCTOBER 25, 2023

Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. Comparisons : Being able to compare and contrast with similar products or brands. Product Usage : How to use, maintain, or care for the product.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

SurveyGizmo

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

NetBase

JULY 2, 2020

Purchasing from mobile phones has become the new norm for consumers, so much so that mcommerce (mobile commerce) is set to dominate UK ecommerce retail sales in the coming months. Brands need to be prepared to accommodate the demand for it or risk losing out. But it’s not just the UK that’s affected here, of course.

Ecommerce 56

Ecommerce Sales Retail Trends 56

SurveySensum

FEBRUARY 19, 2024

Offer Personalization to Customers: Research by Epsilon reveals that 80% of consumers exhibit a stronger inclination towards brands offering personalized experiences. Into Paraphrased Answer: Of course, we will be happy to help. Answer: Surely, I’d be ecstatic to avail you of that.

Customer Centricity 52

Customer Centricity Tips Innovation Analysis 52

Optimove

AUGUST 30, 2022

With just a few weeks left until billions of eager consumers take to their smartphones and mobile devices to grab a bargain, smart marketers everywhere are already planning out what will likely be their biggest, most profitable campaigns of the year. Stats don’t lie, this time is no different. and start now to build momentum! Get social.

Sales 52

Sales How To Comparison Social Media 52

NetBase

APRIL 3, 2020

Social listening offers crucial intel as agencies help brands create crisis plans to get clients through the next four-to-six months. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying. As the reporting shifts, so too will the consumer sentiment.

Travel 70

Travel Comparison Hospitality Social Media 70

NetBase

MAY 25, 2020

As the world recuperates and consumers everywhere are feeling hesitant to resume life as usual, recovery mode must be focused on supplying what customers need – and those needs have changed drastically in the past few months. Retaining customers in the long run depends on how well your brand adapts. Here’s how.

Customer Retention 60

Customer Retention Healthcare Trends Consumers 60

SurveySparrow

JANUARY 23, 2024

Student Engagement Survey Student Satisfaction Survey Student Perception Survey Online Learning Survey Course Evaluation Survey Student Engagement Survey A student engagement survey is a chat with the students where they tell you how interested they are in the classes. 10 Course Evaluation Student Survey Questions: 1. Online chat c.

Survey 52

Survey Course Tips Feedback 52

NetBase

JANUARY 14, 2020

So, how has chicken sandwich trash talk won a good chunk of this conversation, and how can your brand create the same online feeding frenzy? LSU hails from Louisiana, of course, and Clemson is South Carolina. And chicken sandwich comparisons were inevitable, and undoubtedly lucrative for both sandwich shops. The Tiger Rivalry.

Comparison 67

Comparison Advertising Analytics Social Media 67

NetBase

JUNE 10, 2019

Brands main competition online is often themselves, as they get in their own way pursuing marketing avenues that just don’t work for their business. What Social Media Insight Tells Brands . Trending topics (what are they talking about in relation to your brand). Brand and Competitor Analyses. Let’s see how that looks!

Social Media 43

Social Media Competitive Advantage Comparison Metrics 43

C3Centricity

OCTOBER 8, 2017

Since then, we have seen a few more brands “stage” similar events during the Super Bowl; I’m referring to Tide and Snickers of course. And accepting to ignore those that don’t fit, even if they are currently using the brand. ” Read more in this article on Wired. Are you brave enough to do the same?

Marketing 120

Marketing Social Media Loyalty Brands 120

Retently

OCTOBER 1, 2018

What’s more, it seems that 51% of customers leave a brand because of poor experiences, and 81% of consumers say them switching brands could have been prevented by the business in question. It’s likely because many brands don’t understand consumers. Why are customer unhappiness levels so high?

Customer Journeys 107

Customer Journeys Touchpoint Social Media How To 107

NetBase

NOVEMBER 29, 2019

And why does this intel matter to brands? Consumer sentiment sourced from the social web answers both! Maybe not: And to look at the overall comparisons, by volume of mentions, Black Friday is the clear winner all around: Or is it. ? Looking solely at volume of mentions, Black Friday is a day that brands mustn’t miss!

Comparison 52

Comparison Retail Sales Advertising 52

NetBase

NOVEMBER 29, 2019

And why does this intel matter to brands? Consumer sentiment sourced from the social web answers both! Maybe not: And to look at the overall comparisons, by volume of mentions, Black Friday is the clear winner all around: Or is it. ? Looking solely at volume of mentions, Black Friday is a day that brands mustn’t miss!

Comparison 52

Comparison Retail Sales Advertising 52

NetBase

JANUARY 1, 2019

It’s 2019 and time for another fast-paced year where brands are made and broken at the speed of social. Though periodic reports are useful for spotting patterns and tracking overall trajectory, live insights are critical to brand survival. This is how agencies like Spong use real-time dashboards for brands like Thermos.

Social Media 62

Social Media Tips Banking Sports 62

NetBase

FEBRUARY 18, 2019

Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. That’s powerful – and probably more so than most brands realize: 88% of consumers trust online recommendations as much as personal recommendations. Are they correct?

eBook 55

eBook Marketing Comparison Analysis 55

2020 Research

MAY 19, 2023

Quantitative data is structured with clear variables and definitions, which allows for the replication and comparison of studies. These surveys are popular in market research and political polling and provide valuable insights into consumer behavior and public opinion. Of course, resources always come into play.

Data 52

Data Comparison Analysis Study 52

NetBase

NOVEMBER 28, 2018

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. Those with the authority to make or break brand strategy have to know what’s happening to make smart decisions. Of course, this is easier to understand when you have a sample to reference.

Social Media 54

Social Media Report Analysis Analytics 54

NetBase

SEPTEMBER 13, 2019

And reaching target consumers can seem impossible in a sea of competitors with wider reach and extensive resources. But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And imagine how much it could tell a brand over time?

Social Media 53

Social Media Analysis Marketing How To 53

Optimove

MAY 4, 2023

Remember that different platforms need a different approach Consumers expect content specifically tailored to each platform – content that does well on TikTok might not necessarily do well on Facebook; ditto on YouTube and Instagram. And, of course, highlight different app features for each of your segments and campaigns (e.g.,

Video 52

Video Social Media Connections Comparison 52

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. That’s because every company today understands that customers would only return if their experience with the brand has been delightful. . Customers like that they can privately engage with a brand, express their concerns and get immediate solutions.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

West Monroe

JANUARY 18, 2024

It’s important, of course, to layer in qualitative discovery on top of quantified opportunities to confirm or reject the opportunity hypothesis. By conducting the bottom-up analysis, companies will have identified what drives top- and bottom-line value and identified areas of improvement for both buyer and target operating models.

Data 52

Data e-support Analysis ROI 52