Comm100

SEPTEMBER 22, 2016

“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” Sometimes we learn important customer service skills through training, or through years of hard-earned experience. Customer Experience 3.0: ” – Charles W.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Call Center Pros

AUGUST 27, 2018

‘’The customer is always right.’’ But the important thing here is to know that it isn’t the only key to make customers happy. There is a ton of philosophies, tools and strategies that customer service professionals can use in order to gain more customers and, even more important, gain loyal customers.

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

CSM Magazine

FEBRUARY 9, 2023

Who will my target customers be and how will I market to them? Knowing what similar listings are charging and what amenities they offer is essential for setting rates that will attract potential customers and help you turn a profit. What are my goals? Are they short-term or long-term?

Customer Focused 52

Customer Focused Tourism Travel Guidelines 52

NobelBiz

MAY 14, 2024

Contact centers have always been at the forefront of adopting technologies that can enhance the interaction between agents and customers. Conversational analytics stands as a crucial technology in customer service. One of the most transformative technologies in recent years is conversational analytics.

Call Center 59

Call Center Analytics Contact Center Effort Score 59

ShepHyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. Here are my top five picks from last week.

Customer Service 73

Customer Service Metrics Social Media Retail 73

CSM Magazine

FEBRUARY 13, 2020

Is your customer service in need of an overhaul? Luckily, there’s no need to spend a fortune revamping your entire customer service operation. Here are ten quick and easy ways to take your customer service to the next level. Disney is a good example of customer focused employee on-boarding.

Customer Service 80

Customer Service Social Media Ecommerce Culture 80

ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Here are some tips for building a winning customer experience strategy.

Tips 70

Tips Self Service Strategy Customer Experience 70

SmartKarrot

SEPTEMBER 8, 2021

As is said, a book is a man’s best friend. This adage has held true against time and indeed there is nothing like reading a book. With the new times, customer experience as a subject, theme and industry has evolved and various master pieces are brimming up to the libraries. By Annette Franz. By Shep Hyken. By Dan Gingiss.

Customer Experience 11

Customer Experience Social Media Customer Journeys Customers 11

CSM Magazine

JULY 28, 2023

The accelerating shift to a digital world is compelling businesses to rethink their customer experience strategy. Companies face the challenge of balancing new communication habits driven by electronic media and social networks while maintaining the tangible warmth of person-to-person exchanges.

Customer Satisfaction 52

Customer Satisfaction Self Service Management Multi-Channel 52

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. The customer service you provide will either make or break your brand. From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. The customer service you provide will either make or break your brand. From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. The Four Generations of Clients.

Customer Service 112

Customer Service Social Media Entertainment Guidelines 112

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” Today’s guest, Rob Markey , reminds us of this important concept which he attributes to Fred Reichheld — both of whom co-authored the book, The Ultimate Question 2.0, How Net Promoter Companies Thrive in a Customer-Driven World.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. The Four Generations of Clients.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

ShepHyken

JANUARY 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018.

Customer Service 93

Customer Service Social Media Tips Trends 93

ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. My Comment: The title might surprise you; “Stop Trying to Delight Your Customers.” To me, that’s what “delight” is about.

Customer Service 76

Customer Service Airlines CRM Social Media 76

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Have you been focusing on social media service lately? Why Messaging Is So Promising For Customer Service.

Customer Service 48

Customer Service Social Media B2C Sports 48

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

AUGUST 26, 2016

This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. MYTH – Great customer service starts with understanding the customer is always right. Unfortunately, the customer may always think he is right, but in reality, that just isn’t the case.

Customer Service 0

Customer Service Policies Communication Training 0

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Next came the forum that Elizabeth set up.

Social Media 42

Social Media e-support Customer Satisfaction Exercises 42

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208

Customers That Stick

MARCH 11, 2015

Service triggers that set customers off. Power words that influence customer perception. My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. Be Your Customer’s Hero (HERO) is a different type of customer service book.

Customer Service Training 60

Customer Service Training Social Media Tips Customer Service 60

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? Here are my top five picks from last week.

Customer Service 107

Customer Service Social Media Customer Service Training Infographics 107

SurveySparrow

DECEMBER 15, 2019

With thousands of articles written on good customer service, anyone would assume that modern-day customers ask for the moon. Your customers, no matter what their account size is, will be more than happy if the product/service they purchased from you is in line with their expectations. It is so not true.

Customer Service 91

Customer Service Omni-Channel Customer Service Strategies Feedback 91

Joe Rawlinson

JANUARY 18, 2022

Making your customers want to buy is a must. The easier you make it to buy, the more likely they are to share their good experience with their social circle and the more likely they are to refer others. Make the most out of social media. Social media can be highly effective when used correctly.

Tips 60

Tips Social Media Policies Sales 60

inmoment

MARCH 9, 2020

1 for CEOs today is ensuring the company delivers a compelling customer experience. This laser sharp focus on the total experience must span the entire demand and supply chain and incorporate every aspect of how products and services are designed, priced, marketed, sold, delivered and supported. Now customers expect even more.

Customer Experience 52

Customer Experience Self Service Hotels Leadership 52

Eptica

APRIL 30, 2019

Author: Pierre-Antoine Giraux - Chief Marketing and Communications Director Recent research from Gartner highlights the challenges and opportunities for digital customer experience in 2019. Essentially, customers expect and want to be able to find information and serve themselves, particularly around routine queries.

Self Service 60

Self Service Chatbots Consumers Social Media 60

Martin Hill-Wilson

JUNE 8, 2015

I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. These stories counterbalance the highly leveraged rhetoric used to attract us in the form of latest business book best sellers and conference agendas that drip with zeitgeist topics.

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Insurance 40

Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. How can two Chatbots with the same range of abilities deliver two completely different customer experiences?

Chatbots 117

Chatbots Customer Journeys Knowledge Base How To 117

Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. How can two Chatbots with the same range of abilities deliver two completely different customer experiences?

Chatbots 102

Chatbots Customer Journeys Knowledge Base How To 102