BirdEye

JULY 10, 2023

Customers and brand ambassadors aren’t the only prospects out there who can support your business. From Instagram influencers to big-name industry leaders, partnering with like-minded brands can help you unlock valuable new opportunities. Table of contents Why do brand collaborations work?

Brands 52

Brands Fashion Social Media Retail 52

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. And obvious.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

BirdEye

OCTOBER 20, 2023

Users who talk to brands or share private information with friends must avoid this channel for such conversations. It allows businesses to integrate all their contacts, including existing customers, leads, visitors, and so on, and view all messages under a unified inbox. This makes many feel unsafe and uncomfortable using the platform.

Tips 62

Tips Social Media How To Communication 62

Thematic

JUNE 4, 2024

Business leaders today aim to reduce friction by designing proactive, positive customer experiences. 78% of consumers have abandoned a purchase or switched brands entirely due to friction and poor experiences. What Are Customer Experience "Pebbles" and Why They Matter Imagine a pebble in your shoe.

Customer Experience 62

Customer Experience Customer Journeys Effort Score Multi-Channel 62

BirdEye

OCTOBER 3, 2023

During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

CloudCherry

NOVEMBER 3, 2019

“Basically, be a heart with ears”… …One of my favorite quotes from this week’s “Sweets of CX” guest- Customer Experience Manager for NumberBarn , co-founder of CustomerServiceLife.com , certified health coach, CloudCherry’s 2019-2020 CX Influencer Champ, and the founder of Jenny Dempsey Wellness – Miss Jenny Dempsey herself.

Insurance 150

Insurance Customer Experience Management Leadership Tips 150

ShepHyken

FEBRUARY 14, 2022

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. One of the most important parts of this process is making sure that you’re asking customers the right questions. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu.

Customer Service 124

Customer Service Customer Service Training Policies Loyalty 124

BirdEye

MARCH 20, 2023

Today, 90% of people with a social media account use social networks to communicate with brands and businesses. As a business looking to improve brand awareness, lead generation, and scale growth, social media management has to be a part of the overall strategy. That brand consistency reinforces your brand identity.

Social Media 52

Social Media Brand Values Strategy Brands 52

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. They prefer a relaxed travel experience, focusing more on enjoyment rather than planning. Your business USP must be the focal point for digital marketing messages, branding development, and advertising efforts.

Travel 108

Travel Marketing Social Media Hotels 108

Qualtrics

FEBRUARY 16, 2021

The guest experience is the cumulative effect of every interaction your guests have with you. In the case of a hotel for example, guests are involved from the booking stage, right through to check out, before (hopefully) re-booking for next time. If businesses want guests to return, the experience has to meet their expectations.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

AUGUST 29, 2023

Here's a GIF to help you subscribe to a creator’s Instagram Subscription: 5 Tips to building a deeper connection with subscribers on Instagram As your most dedicated followers subscribe to your Instagram account, you should continuously build a deeper connection with them. This will also increase your social media reach.

Social Media 104

Social Media Connections Tips Brands 104

SurveySensum

JANUARY 26, 2024

From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. The Foundation: Awareness Stage The awareness stage serves as the foundation, marking the initial encounter between a potential customer and your brand.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She recently wrote the book on customer understanding ! Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Top 5 tips for writing great car sales emails 15 effective subject line examples for car sales email templates How to get more car sales leads as a salesman?

Sales 113

Sales Automotive Tips Advertising 113

BirdEye

JULY 27, 2023

5 Tips before planning your medical marketing strategy Know-how of medical practice’s marketing campaign 13 medical marketing strategies for doctors in 2023 Best tips for doctors to stay smart online Case study of medical marketing done right with Birdeye Improve your performance with Birdeye What is marketing for doctors?

Strategy 52

Strategy Marketing Social Media Healthcare 52

BirdEye

OCTOBER 31, 2023

Even brands that primarily conduct business in person need to be digitally visible and available. Tips for managing your Google Business account Google Business Profile FAQs Manage business listings effortlessly with Birdeye What is a Google Business Profile (formerly Google My Business) ?

How To 109

How To Guidelines Tips Management 109

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She recently wrote the book on customer understanding ! Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

NOVEMBER 10, 2023

Local customers choose you over your competitors. A presence on local listing directories and Google Maps can help local customers find and reach you easily. Customers seek you rather than you seeking customers. Improved brand awareness that comes from social media presence, organic content marketing, and email marketing.

Marketing 57

Marketing Strategy Social Media Advertising 57

BirdEye

OCTOBER 21, 2022

Creating business listings is a cost-effective way to bring attention to your business and build a strong online reputation, both of which will make it easier to convert potential leads into customers. Creating a business listing on Tripadvisor can help you build a stronger online presence for your brand.

Management 98

Management How To Tourism Hotels 98

BirdEye

FEBRUARY 23, 2023

AI algorithms can detect specific sources of customer satisfaction issues and accordingly create a response, and route the issues to the appropriate person who can make things right. This data can then be used to deliver personalized experiences, such as customized product recommendations, tailored promotions, and personalized messaging.

Customer Experience 94

Customer Experience Chatbots Analytics Touchpoint 94

BirdEye

FEBRUARY 13, 2024

Harness the power of social media: A social media marketing strategy for chiropractors includes regular posting of engaging content on platforms like Facebook and Instagram to build a community and increase brand awareness. Here are a few tips to help you make the most out of social media for your chiropractic practice: 1.

Marketing 57

Marketing Social Media How To Healthcare 57

BirdEye

SEPTEMBER 12, 2022

As a business owner, you already know reviews can help make or break your business – especially when it comes to attracting new customers. In this blog post, we’ll outline some tips for getting started with online business reviews and provide examples so you can see the benefits for yourself. Foursquare.

Social Media 98

Social Media Travel Tips Ecommerce 98

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SmartKarrot

SEPTEMBER 8, 2021

As is said, a book is a man’s best friend. This adage has held true against time and indeed there is nothing like reading a book. With the new times, customer experience as a subject, theme and industry has evolved and various master pieces are brimming up to the libraries. By Annette Franz. By Shep Hyken. By Dan Gingiss.

Customer Experience 11

Customer Experience Social Media Customer Journeys Customers 11

BirdEye

NOVEMBER 8, 2023

41 best eCommerce review sites most used in the USA 7 benefits of getting customer reviews on these eCommerce review sites 3 ways to showcase customer reviews on your website Do eCommerce review sites influence SEO? Here are 5 tips to get more customer reviews How does Birdeye help you get more reviews from satisfied customers?

Ecommerce 57

Ecommerce Travel Hotels Social Media 57

BirdEye

OCTOBER 16, 2020

Here are a few stats that show customer experience is crucial in today’s environment. 65% of customers find a positive experience with a brand to be more influential than great advertising. 67% of customers say their standard for good experiences are higher than they’ve ever been. .

Strategy 98

Strategy Customer Experience eBook Tips 98

BirdEye

MARCH 29, 2024

Introduce your brand Instagram Stories is an ideal channel to post content that can incite engagement and humanize your brand for the audience. And a brand introduction on Instagram stories can definitely do that. Reshare UGC content User-generated content lends authenticity to your brand and helps you gain customer trust.

Social Media 107

Social Media Video Guidelines Feedback 107

BirdEye

JUNE 20, 2023

Let us take a look at how it works and explore the top 10 tips to improve Google Shopping ranking. Businesses can leverage the visibility from Google search to boost brand awareness of their products. The comprehensive documentation helps you get into the platform’s good books and improve your chances of success.

How To 98

How To Guidelines Advertising Ecommerce 98

BirdEye

JULY 14, 2023

Loss of credibility: Incentivized reviews without proper disclosure, of course, can undermine overall consumer trust in the brand. Ask their paying customers to leave a positive review on the BBB website in exchange for a free snack box. Avoid paying for reviews: Refrain completely from directly paying customers with money.

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

BirdEye

DECEMBER 14, 2022

With a single post, you can catch the eye of millions and make your brand a household name overnight. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Electronic books (eBooks) 10. Written posts 3.

Social Media 98

Social Media eBook Infographics Entertainment 98

BirdEye

NOVEMBER 16, 2023

Integrate Birdeye’s AI-powered Webchat on your website to start revenue-driving conversations, answer questions, book appointments, and boost conversions. Positive reviews act as testimonials, influencing potential customers’ decisions and drawing them toward your brand.

Chatbots 109

Chatbots Social Media Consulting Financial 109

BirdEye

MARCH 10, 2023

The checklist in more detail Here is a comprehensive social media audit checklist that can help you analyze your social media presence: Identify your social media profiles: List all the social platforms you’re currently using for your brand. Are you looking to improve engagement, increase brand awareness, or generate more leads?

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

GetFeedback

JANUARY 12, 2020

In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”. Briefly, the argument is that leading CX brands outperform laggards by a lot. Customer service takes too long to answer the phone. And for good reason.

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

BirdEye

SEPTEMBER 8, 2022

Yocale: With Yocale, businesses can manage their appointments or bookings via text. Are you looking to boost sales, increase brand awareness, or do something else entirely? Check out our previous article for more tips and tricks on how to use SMS marketing to your advantage. What do you hope to achieve?

Marketing 98

Marketing Guidelines Connections Sales 98

BirdEye

OCTOBER 12, 2023

By generating personalized responses and continuously monitoring feedback, businesses can mitigate the damage caused by negative customer reviews and use them as catalysts for improvement. This blog has the 7 strategies for managing negative customer reviews. Table of contents What is a negative customer review?

Feedback 57

Feedback Consumers Customers User Experience 57

BirdEye

DECEMBER 12, 2022

Not only will this help to promote your brand, but it can also help you become a thought leader among your followers and industry. For example, if you own a pet store, you could host an AMA about pet care tips. This would be a great way to build relationships with potential customers and showcase your knowledge about the pet industry.

Social Media 98

Social Media Strategy Marketing Case Study 98

BirdEye

OCTOBER 19, 2023

Steve has over a decade of experience in consulting for various Enterprises and renowned brands. Steve: We used to joke around about how the phone books are dead. Think also about the brand awareness side of showing up on Google. We have one brand we work with. ” Ben Fisher Justin: I love it.

Video 57

Video Social Media Consulting Tips 57