Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

SurveySparrow

MARCH 19, 2024

The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. And that’s what we’ll be discussing in this blog.

Feedback 52

Feedback Tools Survey Tips 52

BirdEye

JULY 5, 2023

To first time customers turn into loyal customer, it is important to invest in building relationships with them. This blog helps you grow your business with relationship marketing. Why does relationship marketing work? Why does relationship marketing work? And that is done with relationship marketing.

Examples 98

Examples Strategy Marketing Social Media 98

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Over time, however, there has been a gradual recognition of the importance of having an executive in the C-Suite responsible for elevating and growing the customer experience; as of this year, 22% of Fortune 100 Companies and 10% of Fortune 500 Companies have a CCO onboard. Building Relationships is Key to Survival.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion.

Communication 100

Communication NPS Case Study Metrics 100

Totango

FEBRUARY 11, 2022

First, we’ll take a look at what B2B customer experience is and why it’s an important priority. B2B customer experience differs from B2C customer experience in several important ways. Why Take B2B Customer Experience Seriously? Then, we’ll walk you through three steps for creating a solid customer experience strategy.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

SurveySensum

AUGUST 21, 2023

However, the good news is that some have managed to double their revenue through effective customer retention strategies. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial. This blog aims to delve into this subject.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention Software Gamification e-support 52

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

SurveySensum

APRIL 1, 2024

Why is Customer Trust Important for Startup Brands? Customer trust is an indispensable asset for startup brands, forming the foundation for customer retention. Why is Customer Trust Important for Startup Brands? Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth.

Brands 52

Brands Case Study Social Media Feedback 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Ideally, this survey will immediately pop up when the user clicks the cancel button. Well, here it is.

Survey 52

Survey Feedback User Experience Communication 52

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. 6 Important Product Management Metrics (and How to Improve Them). 6 Important Product Management Metrics (and How to Improve Them).

Roadmap 97

Roadmap Metrics Feedback Conference 97

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Why is customer satisfaction important? Why is customer satisfaction important? Better your Business with Customer Feedback Want to see the impact of Birdeye on your business?

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Optimove

OCTOBER 5, 2023

For the second consecutive year, our survey reveals a spine-tingling trend: marketers are directing a disproportionate share of their budgets towards costly acquisition marketing , while the crucial retention efforts are left in the shadows. In contrast, only 13% have opted to invest over half of their budget in customer retention.

Marketing 72

Marketing Survey B2C Loyalty 72

Retently

JULY 11, 2022

In this post, we’ll explain how you can do it, as well as how you can use this data to adjust your business to increase MRR, improve retention and generate more revenue. This makes it important for you to pay close attention to your Detractors when calculating your company’s monthly recurring revenue trajectory.

NPS 158

NPS Net Promoter Score Company Tips 158

SurveySensum

DECEMBER 6, 2023

In this blog, we will discuss how this metric can help your business, how to calculate customer health score, and why it is important, along with some examples. But, Why is Customer Health Score Important? Now, that we understand the importance of this metric, let’s understand how to calculate it.

Effort Score 52

Effort Score Metrics Customer Satisfaction System 52

SurveySensum

OCTOBER 20, 2023

To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? How do they meet the diverse needs of a global user base? But how will you ask these questions from your users? Why is a Product Feedback Loop Important? What is a Product Feedback Loop?

Feedback 52

Feedback Social Media Customer Retention Survey 52

SurveySparrow

MAY 19, 2023

In this blog post, we will guide you through the important factors to consider when choosing a multi rater feedback tool. And we will also explain why SurveySparrow’s 360 Degree Assessment is the top choice for human resource departments that want to enhance their feedback process and promote development within their teams.

Tools 52

Tools Feedback How To User Experience 52

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. The Connection Between Product Experience and Net Revenue Retention.

Resources 52

Resources Roadmap eBook Analytics 52

ChurnZero

SEPTEMBER 23, 2022

Searches for customer retention peaked in early 2022. . Here’s why both of these are important and how they can help you weather the latest storm. Since the dawn of business, this was the name of the game and why the venture capital space continues to soar. . The pandemic. From “grow at all costs” to “grow sustainably”.

Customer Success 98

Customer Success Customers Resources Customer Centricity 98

Totango

JUNE 30, 2021

Knowing how to boost product adoption after onboarding is critical for customer retention. Here we’ll discuss what product adoption is and why it’s important before sharing three ways you can promote higher adoption after onboarding. Why Is It Important to Boost Product Adoption? What Is Product Adoption?

How To 94

How To Training Customer Retention Metrics 94

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. Why Look For InMoment Alternative?

Comparison 52

Comparison Knowledge Base Gamification NPS 52

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. Churn Monster: Slacker Customer.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

SurveySensum

JANUARY 24, 2024

She felt the need to implement some sort of strategy, along with a robust customer feedback tool , that would allow her users to express their needs, discuss pain points, and collectively prioritize features. → But, why is it crucial to manage and prioritize feature requests efficiently? How relevant is this to our end users?

Roadmap 52

Roadmap Feedback Customers Survey 52

Retently

JUNE 28, 2022

There’s a reason why customers that rate your business as 9 or 10 are called Promoters: they’re so happy with your product or service that they feel totally confident to recommend it to their friends and colleagues. That is if you put your NPS® to work. Great feedback? Ask customers to spread their love on social media.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Why is it important to analyze customer feedback? Analyzing customer feedback Why is analyzing customer feedback difficult? Why is it important to analyze customer feedback?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

ClientSuccess

DECEMBER 5, 2022

Increase customer satisfaction, retention, and loyalty. Increase customer satisfaction, retention, and loyalty. But there are many factors to consider when building a successful CAB, and it’s important to get it right from the start. Identify key users, forward-thinkers and innovators who can help drive the success of your CAB.

Tips 87

Tips Customer Success eBook Meeting 87

Gainsight

FEBRUARY 23, 2021

The reason why this is so critical boils down to one ultimate metric: your Net Dollar Retention (NDR) Rate. . The reason why this is so critical boils down to one ultimate metric: your Net Dollar Retention (NDR) Rate. . The blog post and webinar were more focused on why Net Dollar Retention is so important.

Metrics 64

Metrics Groups ROI Feedback 64

Help Scout

MAY 20, 2021

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. So how can marketing teams create content and messaging to improve customer success and drive retention? What is customer success marketing?

Examples 79

Examples Customer Success Marketing Case Study 79

CSM Magazine

NOVEMBER 21, 2022

One of the most important things for the success of a B2B SaaS company is customer retention. Thinking All Users Have The Same Needs. When some adjustments are made, take into account what users are saying. The Attention Of The User Is Too Divided. Fortunately, the solution to this is simple.

Company 52

Company Social Media Measurement B2B 52

CustomerSuccessBox

MARCH 25, 2021

No matter what era we live in, customer retention is something that will never fade away. Let’s talk about why? It is the key to getting the pulse on the importance of customer retention. So why do we do that? That is fundamentally how SaaS retention is different. Upsell, Expand, and Grow.

Customer Retention 52

Customer Retention B2B Insurance Rewards Programs 52

CustomerSuccessBox

JUNE 24, 2022

This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue. This blog will walk you through some genuine reasons why you should not miss out on investing in Customer Success. Why you should invest in Customer Success? Why you should invest in Customer Success?

Customer Success 52

Customer Success Metrics Customer Retention Strategy 52

Team Support

MAY 11, 2021

This blog provides the highlights from their talk. Pete introduced the session by talking about why it’s so important to shift your focus to your existing customer base, what a positive impact it will make to your recurring revenue, and how today’s innovative technologies can help. What did they mean ? The Subscription Effect.

Effort Score 98

Effort Score B2B Customer Success Metrics 98

SurveySparrow

OCTOBER 13, 2023

But, why is understanding it crucial for your business? In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood.

Feedback 52

Feedback Examples Social Media e-support 52