Uniphore

JUNE 9, 2021

Out with the old, in with the new! With the COVID-19 pandemic forcing rapid digital transformation and the complexity of customer interactions on the rise, most companies recognize the need for new approaches. Say goodbye to outdated Employee Experience (EX) metrics and KPIs How is your contact center currently measuring EX?

Engagement 246

Engagement Contact Center How To Metrics 246

GetFeedback

JANUARY 24, 2019

While email is a natural way to get in touch, using a Gmail inbox isn’t a great solution. It’s too easy for messages to get lost or dropped. Perhaps the most important customer support tool you need to run a support team is an advanced ticketing system. Get the 10 step guide for Live Chat Support.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Survey 394

Survey Metrics NPS Effort Score 394

BirdEye

MARCH 4, 2024

A drip campaign is one of the most simple and effective ways to put this knowledge into action. In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns. How drip marketing works So, how does drip marketing work?

Marketing 111

Marketing How To Multi-Channel Tips 111

Kayako

MAY 12, 2016

With one of those having 100+ episodes, how much more could there possibly be to say about customer support? A lot, it turns out. Luckily, we’ve scoured the web and found the top resources that will help you get better at customer service. Support Ops is the closest you can get to taking a course in customer support.

Conference 120

Conference Tips Call Center Video 120

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. These platforms can transform how you connect with clients and improve your real estate reputation management. Benefits of social media in real estate How do you create a real estate social media strategy that brings in new business?

Social Media 59

Social Media Tips Sales Advertising 59

Vonage

JULY 11, 2018

We rarely take immediate action when we read blog posts. Most of the time, we read something, decide if we like the idea or not, and then move on. The most many of us do if we're really inspired is share the post with someone else. Here are seven simple customer service tips you can go use right now. Thank you very much.

Tips 216

Tips Customer Service Sports Exercises 216

GetFeedback

SEPTEMBER 19, 2018

When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. In doing so, you gain a more holistic view of your audience and get access to more data to drive your business forward. Check it out! Pro Tip: Use Salesforce-ready forms to automate the process. Support Feedback.

Survey 199

Survey Net Promoter Score Data Effort Score 199

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. Decide When and How to Collect Data and Feedback 4. Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. In This Article: Preliminary Steps 1. Identify the Company’s Goals 2.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Choose your knowledge base type.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

GetFeedback

FEBRUARY 6, 2019

Are you struggling with the knowledge that there are many customers who have stopped engaging with your brand? Well, there is a way to find out and at the same rekindle the relationship that was once there. Here are some tips on building effective online surveys that will work. Online survey tip 1: establish a new wave of trust.

Survey 186

Survey Engagement How To Tips 186

GetFeedback

JANUARY 16, 2019

If you send out enough surveys, you’re bound to get some responses eventually, right? While this approach might have worked in the past, the modern customer isn’t eager to take time out of their busy day to take any survey. Here are five tips for collecting customer data that’ll help you optimize customer experience.

Survey 210

Survey Tips Data Metrics 210

Comm100

NOVEMBER 29, 2021

With this knowledge, we have put together the most up-to-date best practices for how to create the perfect live chat experience. Let’s get started! Top tip: For some companies, making live chat universal across the site may not be the best option. Convinced now? Set up live chat across your site.

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

ShepHyken

AUGUST 17, 2018

In the world we live in today, we are constantly faced with challenges and competition, and the only way you’re going to win in such a cut-throat environment is to stand out. First Call Resolution: A Testament to Your Support Team’s Product Knowledge. It directly translates into the level of product knowledge your support team has.

Metrics 75

Metrics First Call Resolution Knowledge Base How To 75

BirdEye

NOVEMBER 21, 2023

You must get clear on who you’re marketing to, win their trust, and convince them to purchase. You must get clear on who you’re marketing to, win their trust, and convince them to purchase. In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales.

Marketing 111

Marketing Social Media Advertising Brands 111

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. 20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Live chat is a must-have tool for your business, and this blog post is going to cover exactly why that is.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Totango

AUGUST 11, 2021

We’ll include tips for leveraging technology to optimize the digital customer experience. In a digital environment, customer experience revolves around technology, making automation and artificial intelligence some of the most important tools for enhancing experience. Here are 7 digital customer experience best practices.

Customer Experience 117

Customer Experience Net Promoter Score Customer Satisfaction Tips 117

GetFeedback

JULY 20, 2018

But too often, businesses miss out on insights because they’re sending so-so surveys. From there, you can select the metric that makes the most sense for your needs. Net Promoter Score focuses more on the general sentiment customer has toward your brand by asking, “ How likely are you to recommend us to your family or friends?”

Survey 186

Survey Net Promoter Score Effort Score Metrics 186

Totango

JUNE 10, 2022

Director of Customer Success Robyn Fernandez spoke with three CS executives, including Swiftly’s Chief Customer Officer Maranda Dziekonski , Egnyte’s Manager of Customer Success Naomi Hawn , and SentinelOne’s Vice President of Customer Success Jack Daniel , about the steps they took to get to their current roles. . JD : Absolutely!

Customer Success 101

Customer Success Tips Chief Customer Officer Leadership 101

Lumoa

NOVEMBER 30, 2022

This is beneficial because it puts you in the customer’s shoes and helps you to better understand how customers feel at various touchpoints throughout the customer journey. . The question for online retailers is: how can we embrace this trend and deliver for our customers? For many, the answer is found in conversational AI.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

BirdEye

MAY 12, 2023

In this blog, we’ll explore the best ways to contact Google support to solve your problems. Describe the problem you’re experiencing in the search bar, or click on the specific app you’re having trouble with to get started. Google Help works like a knowledge base and will provide links to potential solutions to your problem.

Customer Service 52

Customer Service Customer Service Representative Knowledge Base Advertising 52

BirdEye

NOVEMBER 16, 2023

Getting more clients for your real estate business is integral to real estate reputation management. Fear not, because this blog is different. Like how positive reviews help realtors strengthen their credibility, here are the 29 strategies and ideas to help you with real estate lead generation: 1.

Chatbots 111

Chatbots Social Media Consulting Financial 111

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. This blog is all about that. We guide you with practical and actionable tips and suggest ad ideas, tactics, and strategies to boost the profitability of your carpet cleaning business.

Tips 59

Tips Strategy Marketing Social Media 59

Totango

JULY 19, 2021

So, how can you create a customer success team that will give you the results you want? They should be quick to understand customer needs and how your product can meet them. . They must know how to educate customers so that they will receive value from the product quickly. Extensive product and industry knowledge.

Customer Success 123

Customer Success Tips Feedback Customers 123

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average.

Case Study 59

Case Study Chatbots Study Tips 59

BirdEye

NOVEMBER 30, 2023

Table of contents Traditional vs. digital marketing for law firms How to do marketing for a law firm: A step-by-step guide Should I work with a digital marketing agency for law firms? Most law firms find that an integrated approach works best. You can lean on understanding the law and legal precedents to guide you in the courtroom.

Marketing 111

Marketing Social Media How To Advertising 111

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. Does it spell doom for your business?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

SurveySensum

JANUARY 26, 2024

Understanding these journeys is not just about mapping out the steps a customer takes – it’s about delving into the emotions, expectations, and challenges they face along the way. Let’s get started with the first of five stages of the customer journey – Awareness! Her frustration turned into joy once again!

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? This blog guides you through the steps needed to close more deals for your car business. Table of contents 31 brilliant car sales email template examples you can use How to write a convincing email to promote your car business?

Sales 115

Sales Automotive Tips Advertising 115

BirdEye

MARCH 10, 2022

Google reviews are crucial for getting discovered in search results and building trust with potential customers. In this guide, we’ll break down how you can get Google reviews, manage and respond to them and use the power of social proof to grow revenue. How Google reviews help with search rankings?

Tips 105

Tips Policies Customer Experience Management 105

CX Accelerator

OCTOBER 25, 2018

Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. Sadly, most of us are years away from being able to implement AI in a meaningful way. This is not necessarily the case.

Conference 140

Conference Customer Journeys Net Promoter Score NPS 140

BirdEye

FEBRUARY 28, 2023

This blog post will explore the benefits of hiring a social media professional. This blog post will explore the benefits of hiring a social media professional. We’ll also share some tips on how to hire the right candidate. Table of contents What is a social media manager? What does a social media manager do?

Social Media 98

Social Media Management Analytics Strategy 98

Vonage

MARCH 26, 2018

This article was origionally published on the GetFeedback blog, and is reposted here with permission. . So how do you empower your customer support team? Support agents not only interact with customers daily, they’re constantly brainstorming ways to overcome the top issues impacting your customer base.

Roadmap 163

Roadmap eBook Course Policies 163

Magellan Solutions

DECEMBER 12, 2023

We all know how annoying it can be to receive a random call from someone offering a product or service we don’t need or want. How do you make a good first impression, build rapport, and persuade them to take action? How Can It Drive Business Growth? Instead of being interested, we hang up or say, “No, thank you.”

Knowledge Base 52

Knowledge Base Social Media Resources Feedback 52

delighted

MAY 4, 2022

If they turn directly to your support team, then you’re missing out on an opportunity to ease customer pain and save your team time through customer self-service. Examples of this include a knowledge base or help center, tooltips in your platform, an interactive FAQ chatbot, how-to video content, and more.

Self Service 81

Self Service Knowledge Base Abandon Rate Resources 81

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Comm100

FEBRUARY 22, 2018

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. How can two Chatbots with the same range of abilities deliver two completely different customer experiences? Source: Liam Pozz. Introduction. What makes some Chatbots so good at solving issues, and others so hopeless?

Chatbots 112

Chatbots Customer Journeys Knowledge Base How To 112