Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. Be it through social media, live chat, email, or SMS, the transition should be fluid and consistent.

Trends 204

Trends Innovation Customer Service Omni-Channel 204

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Intelligent live chat communication Live chat is more than just a convenient and fast communication channel for customers; it’s a goldmine for personalization.

Examples 180

Examples Chatbots Omni-Channel Customers 180

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Human-bot harmony – Balancing human personability with automation efficiency Crucially, all automation software must be balanced with human agent support. What is customer service automation software?

Software 190

Software Chatbots Customer Service Knowledge Base 190

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Live chat systems provide a seamless communication channel for real-time customer interactions.

How To 134

How To Chatbots Omni-Channel Social Media 134

Provide Support

JANUARY 7, 2019

Provide Support Live Chat 2018 Success Story. 2018 year was very productive and rich for new features in Provide Support. Modern embedded chat window. Light built into your website page chat window will become part of your website and will let your customers easily contact you while they are browsing your website.

System 40

System Customer Engagement Engagement Customer Service 40

Comm100

MARCH 21, 2023

99% of customers believe that companies need to improve their service and support and there’s plenty of scope to do so. Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too.

Self Service 174

Self Service Customer Service Strategy Omni-Channel 174

BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Providing bilingual French-English support has been a way of life in Canada since, well, forever. It’s our thing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With these tools in place, Comm100’s live chat benchmarks have shown an impressive 84% positive rating across all organizations.

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

Comm100

MARCH 7, 2023

Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join.

Survey 174

Survey Chatbots Wait Times Report 174

Provide Support

DECEMBER 8, 2017

What Your Customers Hate and Love Most About Your Live Chat Support. There’s no doubt that in this increasingly digital era Live Chat has become the number one support tool for many businesses from different fields and industries. © 2003 - 2017 Provide Support LLC. Read more.

Customer Satisfaction 63

Customer Satisfaction Consumers Communication Customers 63

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations.

Chatbots 225

Chatbots Customer Experience Multi-Channel CRM 225

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Today’s customers expect fast support at any time of day.

Chatbots 215

Chatbots Customer Service ROI Case Study 215

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Engagement 211

Engagement eBook Chatbots Social Media 211

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. The likes of McMaster University, Montgomery College, and California State University have turned to Comm100 Live Chat to help them achieve this.

Chatbots 205

Chatbots Self Service Video Wait Times 205

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Tangerine first introduced Comm100 Live Chat to customers to improve the accessibility and speed of their customer service. Offering 24/7 support.

Chatbots 211

Chatbots Self Service Examples Industry 211

Comm100

MARCH 14, 2022

Citizens expect fast, convenient and personalized support. For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022.

Government 212

Government Wait Times Video Guidelines 212

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . Offer fast and convenient support. To deliver on this, credit unions are turning to live chat. Read more: How to Improve Credit Union Member Engagement.

Chatbots 231

Chatbots Social Media Banking Omni-Channel 231

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Video 246

Video Social Media Software Knowledge Base 246

Comm100

JUNE 6, 2023

Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students. While in-person support is crucial, many schools are struggling with long wait times for counsellor meetings.

How To 130

How To Resources Training Meeting 130

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support.

Strategy 185

Strategy Omni-Channel e-support Financial 185

Comm100

MAY 31, 2023

This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. Appeal to family members The first of these five marketing strategies to increase enrollment is simple, but highly important – winning the support of family members.

Strategy 180

Strategy Marketing Financial Advertising 180

Provide Support

DECEMBER 6, 2016

Best Articles for Managing Your Live Chat Support. Holidays are approaching and we, the Provide Support team, started thinking what treat we could give to you, our blog readers. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Read more. Permalink | No comment.

Management 40

Management Tips Training Tools 40

Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. What is white label live chat?

Software 196

Software e-support Healthcare Sales 196

Comm100

NOVEMBER 29, 2021

Organizations relying on call center support were forced to transition to digital channels during lockdowns. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement.

Trends 214

Trends Customer Service Chatbots Omni-Channel 214

Comm100

DECEMBER 8, 2020

Because they offer more efficient support and a more intimate, personal experience. Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Improving Your Customer Support Processes. How Chatbots Improve Customer Satisfaction.

Chatbots 134

Chatbots Customer Satisfaction Customer Service Representative Social Media 134

Comm100

FEBRUARY 1, 2022

To gain traction with prospective international students and effectively support those currently enrolled, it’s critical that schools have a digital omnichannel support system in place that allows students to connect with them on the digital channels of choice. For today’s students, digital support isn’t just preferred – it’s expected.

Engagement 199

Engagement Omni-Channel Chatbots Social Media 199

Provide Support

JULY 22, 2018

Have you ever encountered a situation when you would click the live chat button on a website promising instant online help and you would not reach anyone? © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. Read more. Permalink | No comment.

Tips 40

Tips Metrics Report Interaction 40

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration

Government 200

Government CRM eBook Software 200

Comm100

FEBRUARY 15, 2022

On-demand customer service, whether it’s through online chat or other platforms, is now an expected and staple part of any modern tech company. Any enterprise that wants the loyalty of its current customers and to attract new long-term customers must provide on-demand customer support across the whole customer lifecycle.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Comm100

FEBRUARY 12, 2023

As Gen Z enters higher education, support expectations are rising. With cost-effective automation from chatbots, schools are improving access to services and providing students with faster and more satisfactory support. This information can be provided to students as text, images, video, or links within the chat window.

Chatbots 180

Chatbots Self Service Resources Social Media 180

Provide Support

MARCH 16, 2016

7 Signs Your Support Really Needs Live Chat. Live Chat is quickly gaining popularity all over the world, but many business owners are still not sure if it’s the right solution for their customer service needs. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016.

Innovation 40

Innovation Tools Consumers Interaction 40

Comm100

MAY 23, 2022

While this may seem like an unfair comparison, the reality is that Gen Z expects outstanding support from every brand they interact with. Telephone and email support doesn’t cut it, especially when you consider that 60% of Gen Z say that they ‘hate calling people’. As explained above, students prefer live chat over any other channel.

Engagement 130

Engagement Chatbots Transportation Comparison 130

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. You need to integrate an effective customer support system, like a live chat software, to know your customers better.

Software 102

Software Comparison Customer Satisfaction System 102

Comm100

NOVEMBER 15, 2022

In fact, 99% of customers believe that companies need to improve their support offering. With the development of technology, today’s consumers now expect brands to offer the very best support. In 2021, 48% of organizations diversified the digital channels they support customers on, and the reason behind this is simple.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Comm100

APRIL 21, 2022

This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones. Live chat leads credit union digital transformation. Live chat is quickly becoming a necessity for credit unions, and it’s not hard to see why.

Trends 140

Trends Technology Chatbots Financial 140

Comm100

JUNE 27, 2023

College counseling teams play a vital role in providing support to these students, but the increasing demand for their services has led to an overload in caseload. In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students.

How To 130

How To Wait Times Resources Chatbots 130