Brad Cleveland Blog

JANUARY 15, 2021

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a … Continue reading → The post Customer Service Strategy: Avoid Common Pitfalls appeared first on Brad Cleveland. .” He makes a great point.

Customer Service Strategies 26

Customer Service Strategies Strategy Customer Service Airlines 26

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. This data can reveal common customer issues, preferences, and trends.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

ShepHyken

NOVEMBER 9, 2018

While maintaining CRM data accuracy can be time-consuming, a dedicated virtual web assistant can provide your customer information is always kept up to date, making it easier to track interactions over time and improve your overall engagement strategy. As your company grows, so does the frequency of customer emails and phone inquiries.

Company 95

Company CRM e-support Resources 95

ShepHyken

JUNE 7, 2019

Read Shep’s latest Forbes article: Want To Retain Your Customers? The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Make It Personal.

Connections 119

Connections Customer Centricity Consumers Culture 119

ShepHyken

OCTOBER 6, 2017

He and his team share tips about customer service and communication on the Userlike Blog. Read Shep’s latest Forbes Article: Customer Focus Inks Growth For Tattoo Industry: Mario Barth’s Six Secrets. The post Guest Blog: 4 Tricks for Keeping Your Cool in Tricky Service Situations appeared first on Shep Hyken.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

Brad Cleveland Blog

FEBRUARY 14, 2020

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a … Continue reading → The post Customer Service Strategy: Avoid Common Pitfalls appeared first on Brad Cleveland. .” He makes a great point.

Customer Service Strategies 26

Customer Service Strategies Strategy Customer Service Airlines 26

delighted

SEPTEMBER 27, 2019

Overwhelmingly, customers today want to be able to help themselves online. A ZenDesk survey found that 75% of customers think that self-service is the most convenient way to get help. When customers can help themselves, they generally feel more content with the customer experience overall.

Customer Service Strategies 42

Customer Service Strategies Customer Service Strategy Self Service 42

ShepHyken

MARCH 8, 2019

The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Ritz-Carlton Founder Reveals Secrets For Success.

Consulting 109

Consulting Customers Customer Service Course 109

ShepHyken

NOVEMBER 16, 2018

Read Shep’s latest Forbes article: Industry Leader Secrets: Six Ways To Stand Out With Customer Experience. The post Guest Blog: Impact of Technological Advancements on Consumer Behavior appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Consumers 96

Consumers Technology Chief Customer Officer Social Media 96

ShepHyken

AUGUST 16, 2019

We share tips about customer service and communication on the Userlike Blog. . Read Shep’s latest Forbes article: Unethical Marketing Destroys Customer Experience And Brand Reputation. The post Guest Blog: 7 Games to Train Your Team’s Communication Skills appeared first on Shep Hyken.

Communication 87

Communication Training Groups Tips 87

ShepHyken

MAY 19, 2017

The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Recommended Just For You: The Power Of Personalization.

Social Media 73

Social Media Customer Service Consulting Customer Experience 73

Brad Cleveland Blog

JULY 25, 2019

Is there a secret to ensuring that your customer service strategy is effective? I’ve observed four key factors that you can use to take inventory and get a good sense … Continue reading → The post Gauge the Effectiveness of Your Customer Service Strategy appeared first on Brad Cleveland.

Customer Service Strategies 26

Customer Service Strategies Strategy Customer Service Customers 26

ShepHyken

APRIL 12, 2019

The post Guest Blog: How to Get the Most from Seasonal Customer Service Employees appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Five NCAA-Worthy Plays You Can Make To Win In Business.

Customer Service 108

Customer Service Tourism How To Retail 108

Brad Cleveland Blog

JULY 10, 2018

Given fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decisions. Your service strategy is the bridge between the organization’s vision and mission—and the decisions and actions that happen every day.

Customer Service Strategies 26

Customer Service Strategies Strategy Customer Service Customer Expectations 26

ShepHyken

APRIL 21, 2017

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. Solving customer problems is expected. The key is to do it in such a way that also restores confidence, even when the customer is difficult.

How To 85

How To Airlines Social Media Communication 85

Eptica

OCTOBER 8, 2021

Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions. Click here to read the full post on our parent company Enghouse Interactive’s blog. Share this page on: Tweet.

Customer Service 120

Customer Service Trends Customer Service Strategies Meeting 120

Brad Cleveland Blog

JULY 25, 2019

Is there a secret to ensuring that your customer service strategy is effective? I’ve observed four key factors that you can use to take inventory and get a good sense of how well your strategy is performing. Are there common denominators among organizations getting the best results?

Customer Service Strategies 26

Customer Service Strategies Strategy Customer Service Video 26

ShepHyken

JANUARY 12, 2018

Check out our thoughts on customer focus. We often get questions and comments on delivering great customer service and experiences. From clients and customers commenting on our blog. Many relate to customer service actions that are reminders of what we already know (but we occasionally forget).

Customer Service 95

Customer Service Policies Customers Customer Experience 95

ShepHyken

JUNE 1, 2018

Read Shep’s latest Forbes Articles: What Does The Merger Of Sprint And T-Mobile Mean For Customers? The post Guest Blog: Things to Consider Before Buying a Live Chat Software appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Software 103

Software Comparison Customer Satisfaction System 103

Brad Cleveland Blog

DECEMBER 4, 2018

Ensuring that your organization is making required investments is an essential step in developing your customer service strategy. In my recent LinkedIn … Continue reading → The post Make the Required Investments to Support Your Customer Service Strategy appeared first on Brad Cleveland.

Customer Service Strategies 26

Customer Service Strategies Strategy Customer Service Customers 26

Eptica

OCTOBER 15, 2021

In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. You might also be interested in these posts: 5 ways to make your customer service more agile and flexible. The 4 pillars of a successful customer service strategy.

Customer Service Strategies 124

Customer Service Strategies Software Interaction Communication 124

ShepHyken

MAY 25, 2018

Read Shep’s latest Forbes Articles: Change In Amazon’s Liberal Return Policy Is Good For Customers. The post Guest Blog: 5 Keys to Building Sustainable Customer Relationships appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer relationships 74

Customer relationships Call Center Customer Retention Advertising 74

ShepHyken

JANUARY 5, 2018

Read Shep’s latest Forbes Article: Ten Customer Service And CX Predictions For 2018. The post Guest Blog: Instant Customer Service – Just Add Text Message appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

ShepHyken

NOVEMBER 10, 2017

The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: The Phone Is The New Millennial Wallet.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

ShepHyken

NOVEMBER 17, 2017

The post Guest Blog: Why Online Reviews Are Important for Customer Engagement appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Dreamforce Showcases The Fourth Industrial Revolution.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

Vanilla Forums

JUNE 30, 2020

As such, providing a customer self service portal as a part of your customer service strategy is crucial to success. This blog will discuss 5 benefits of a B2B customer self service portal, and why it's more important than ever to solidify this as a key element of your customer service strategy.

Self Service 96

Self Service B2B Customer Service Strategies Strategy 96

ShepHyken

NOVEMBER 2, 2017

Read Shep’s latest Forbes Article: Personalized Customer Experience Increases Revenue And Loyalty. The post Guest Blog: How Your Competitors can Improve Your Customer Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 76

Customer Service Social Media Analysis Advertising 76

ShepHyken

APRIL 26, 2019

Read Shep’s latest Forbes article: How To Turn Satisfied Customers Into Loyal Customers. The post Guest Blog: ‘Why Build It and They Will Come’ Doesn’t Always Work in CX appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Chatbots 87

Chatbots NPS Technology Brands 87

Brad Cleveland Blog

JULY 10, 2018

Given fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decisions. Your service strategy is the bridge between the organization’s vision and mission—and the decisions and actions that happen every day.

Customer Service Strategies 20

Customer Service Strategies Strategy Customer Service Video 20

Brad Cleveland Blog

FEBRUARY 14, 2020

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. Avoid these five common pitfalls, discussed in my LinkedIn Learning Course “Customer Service … It’s called doing things.” ” He makes a great point.

Customer Service Strategies 29

Customer Service Strategies Strategy Customer Service Airlines 29

ShepHyken

NOVEMBER 24, 2017

The post Guest Blog: How to Use Social Media to Provide Great Customer Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: IBM Helps Retailers Get Ready For This Year’s Holiday Shopping Experience.

Social Media 88

Social Media Customer Service How To B2B 88

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. Shep Hyken.

Leadership 69

Leadership Customer Service Consulting Communication 69

Brad Cleveland Blog

JULY 25, 2019

Is there a secret to ensuring that your customer service strategy is effective? I’ve observed four key factors that you can use to take inventory and get a good sense of how well your strategy is performing. Are there common denominators among organizations getting the best results?

Customer Service Strategies 20

Customer Service Strategies Strategy Customer Service Video 20

Advantage Communications

FEBRUARY 13, 2023

Advantage Communications, with over 25 years of experience, provides world-class customer experiences through state-of-the-art contact center solutions and innovative customer service strategies.

Contact Center 52

Contact Center Call Center Customer Service Strategies Innovation 52

Advantage Communications

JULY 30, 2020

In a lot of our blogs, we talk about just how important the customer experience is to a successful customer service strategy.

Contact Center 91

Contact Center Culture Company Customer Service Strategies 91

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data.

Customer Service 91

Customer Service Contact Center Self Service Call Center Solutions 91

ShepHyken

JANUARY 26, 2018

Read Shep’s latest Forbes Article: CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service. The post Guest Blog: Why You Should Train Frontline Personnel to Be Great Listeners appeared first on Shep Hyken.

Training 83

Training Leadership Consulting Exceptional Customer Service 83