Steve DiGioia

MAY 17, 2021

E nd with a fond farewell and an invitation to return. in this Wall Street Journal article. is a great tool that is used by companies such as Yum! Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers) for training their employees in the basics of handling customer complaints. E ye contact.

Customer Service 341

Customer Service e-support Self Service Customers 341

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CXM) The digital transformation of companies accelerated significantly in 2020. If you read this article, you’ll understand why.

Customer Service 138

Customer Service e-support Ecommerce Trends 138

Alida

SEPTEMBER 6, 2018

Reports of the industry’s collapse have made business headlines for the past year, with one Business Insider article proclaiming, “The retail apocalypse has descended on America,” while a Bloomberg article claimed retail’s decline is “really just beginning.”. The retail apocalypse may just have to wait. between 2017 and 2022.

Retail 243

Retail Company e-support Competitive Advantage 243

ShepHyken

MARCH 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three Common and Enormous Mistakes Companies Make with Customer Experience (CX) Programs by Augie Ray. And How to Avoid Them by Can Ozdoruk.

Customer Journeys 80

Customer Journeys Customer Service e-support Self Service 80

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The title of the article asks an important question, and the answer depends on the situation. Here are my top five picks from last week.

Customer Service 67

Customer Service Tips e-support Loyalty 67

Magellan Solutions

APRIL 11, 2024

Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. What is Shopify Telephone Support? With over 1.75

e-support 95

e-support Net Promoter Score Training Policies 95

Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. Help Customers Find Their Own Answers.

Self Service 275

Self Service Knowledge Base e-support Policies 275

CSM Magazine

MAY 10, 2023

In today’s competitive market, forex companies must prioritize customer service to stand out and retain their customers. In this article, we will look at some ways forex companies can improve their customer service and create a positive experience for their clients.

Company 52

Company Customer Service Multi-Channel CRM 52

ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This means that there are plenty of opportunities for companies looking to step up their service. The author of this short article was lucky.

e-support 89

e-support Customer Service Loyalty Data 89

InMoment XI

DECEMBER 22, 2022

This article is designed to give you InMoment’s take on what voice of customer examples look like. This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! Signing a digital agreement is now table stakes for most companies.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

ShepHyken

MARCH 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ” then this article will give you the five best answers. My Comment: This short article focuses on CX innovation.

Customer Service 100

Customer Service e-support Guidelines Social Media 100

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. While it is an important element, call centers are usually not included in the core functions and expertise of most companies. List of Companies that Outsource Call Centers.

Call Center 81

Call Center Company Telecommunications Banking 81

ShepHyken

JANUARY 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Ten top tips for building a customer-driven company in 2019 by cp2experience. There’s something here for every company.

Customer Journeys 94

Customer Journeys Customer Service Sports eBook 94

Magellan Solutions

SEPTEMBER 14, 2023

Consider incorporating support services as a solution! Additionally, 79% of them find phone support satisfying. These findings highlight the importance of having a support service. Many companies are now turning to support services to enhance their customer interactions. It enhances the customer experience.

Customer Engagement 98

Customer Engagement Engagement e-support Call Center 98

ShepHyken

NOVEMBER 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Some people would rather go to the dentist than call customer support. Here are my top five picks from last week.

Ecommerce 84

Ecommerce Customer Service Call Center e-support 84

CSM Magazine

MARCH 5, 2024

In this article, we’ll look at how AI and ML are shaking up online shopping and making it better for everyone involved. Key Aspects of E-commerce Changed by AI and ML AI and ML technologies are making big changes in online shopping, spawning numerous e-commerce development solutions.

e-support 52

e-support Analytics Social Media Analysis 52

ShepHyken

JULY 9, 2021

This week we feature an article by Davis Nguyen, the founder of My Consulting Offer. All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail.

Tips 135

Tips Social Media e-support Consulting 135

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Company 95

Company CRM e-support Resources 95

CSM Magazine

JANUARY 22, 2024

In this article, we will explore 12 interesting rounds of funding for SaaS customer service platforms that took place in the past 12 months. Siena AI, co-founded by Andrei Negrau and Lisa Popovici, is a company that developed an autonomous customer service platform designed for e-commerce. Company Website: siena.cx

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Kustomer

DECEMBER 2, 2021

Live chat is no longer a nice-to-have in e-commerce customer service. The pressure to meet the demands of today’s consumer is higher than ever, with companies scrambling to onboard more agents and deploy chatbots in order to provide quality support at scale. 5 Findings on Human and Chatbot Live Chat Experiences in E-Commerce.

Chatbots 98

Chatbots e-support Effort Score Sales 98

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. Although conversational AI has applications in a variety of industries and use cases, this technology is a natural fit for customer support. Solvvy is the leading conversational AI platform for support.

Self Service 119

Self Service e-support Chatbots Knowledge Base 119

TechSee

OCTOBER 19, 2021

Managing these product returns takes a significant bite out of a company’s bottom line. In this article we will discuss how to reduce returns in e-commerce and explore a number of tried and true strategies. In recent years, one e-commerce returns best practice tactic that many companies have used is training videos.

How To 124

How To e-support Self Service Retail 124

Lumoa

JANUARY 27, 2023

This article looks at how customer service can be optimized for better results. In This Article: What is a Customer Experience Audit Checklist? Or used a service and had an issue with the customer support staff? Identifies Gaps For Improvement A gap is an area where your company falls short.

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

ViiBE Blog

JULY 8, 2021

What are the different kinds of top cybersecurity companies? Share this article. Share this article. billion by the beginning of next year, more and more companies providing a wide range of cybersecurity solutions have been appearing. What are the top cybersecurity companies out there? Natalia Barszcz. CrowdStrike.

Company 52

Company Government Self Service Transportation 52

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

JANUARY 1, 2021

This week we feature an article from Jessica Fender , head of the content team at Alltopreviews.com. Sh e provides tips and examples of how to improve the customer experience with automated support emails. This saves time and helps to reduce support team workload. Problem with Automated Emails for Customer Support.

Customer Service 152

Customer Service How To e-support Tips 152

SmartMessage Blog

MAY 16, 2023

It has become a popular resource for companies and end users. This article will examine how we can achieve good results in omnichannel marketing and automation with ChatGPT. Companies with a good omnichannel strategy can effectively use email, SMS, push, chatbot, social media, etc., Competitors start to take the scene as well.

Omni-Channel 52

Omni-Channel e-support Marketing How To 52

Lumoa

NOVEMBER 30, 2022

Naturally, this is setting a new benchmark for E-commerce stores, since customers are choosing to shop at only the best websites in the competitive space. Well, this article will cover everything you need to know; from the benefits of the tech to the drawbacks, as well as several real-life use cases to inspire you. Customer support.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

Horizon CX

DECEMBER 1, 2023

This article delves into the idea that a successful CX leader mirrors a skilled salesperson, adept at navigating the challenge of convincing senior leaders about the crucial importance of prioritizing customers. Real-world examples from successful companies will be highlighted to underscore this point.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Wootric

DECEMBER 21, 2018

These are the articles that resonated the most with our readers in 2018. These three questions will start the right conversations to choose the perfect NPS software for your company. Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal. The power of NPS is in the ‘why’ behind your score.

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. While it is an important element, call centers are usually not included in the core functions and expertise of most companies. Companies that Outsource Call Center. Telefónica.

Call Center 52

Call Center Company Telecommunications Banking 52

SmartMessage Blog

MARCH 24, 2023

It has become a popular resource for companies and end users. This article will examine how we can achieve good results in omnichannel marketing and automation with ChatGPT. Companies with a good omnichannel strategy can effectively use email, SMS, push, chatbot, social media, etc., Competitors start to take the scene as well.

Omni-Channel 52

Omni-Channel Marketing e-support How To 52

Lumoa

MAY 5, 2022

In This Article: What is Customer Experience? A company that delivers on the customer promise and delights customers with positive moments. Therefore, in addition to the overall strategy at the company level, there may be a need to develop business strategies and functional and operational strategies.

Strategy 277

Strategy Customer Experience How To Analysis 277

ShepHyken

DECEMBER 7, 2023

This week, we feature an article by Niraj Ranjan Rout, Founder and CEO of Hiver , a customer experience platform that helps teams collaborate and communicate across departments. million metric tonnes of e-waste were generated worldwide, and only a meager 17.4% He talks about how amazing customer experience can be sustainable.

Call Center 59

Call Center e-support Travel Customer Satisfaction 59

Wired and Dangerous

MAY 9, 2021

Before establishing a company, it is essential to know the laws in your country, city, or state. If your business or company is operating in the United States, you should note that there are state laws in relation to employment that you need to abide by aside from the federal laws implemented.

Company 91

Company Banking Insurance Government 91

SurveySensum

JANUARY 5, 2024

It helped the company enhance overall satisfaction and create a more personalized and efficient fitness experience. Address Common Concerns: By identifying common keywords, businesses can address recurring customer concerns, reducing support queries and improving overall customer satisfaction.

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

CSM Magazine

APRIL 18, 2024

For example, an e-commerce app can directly integrate chat and video call functions, allowing customers to interact with customer service without leaving the app. Customer Support: Enabling in-app messaging for quick and personalized customer service. Another benefit is rapid deployment.

Healthcare 52

Healthcare e-support Video Chatbots 52