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9 Must-Read Articles on EX, Linking EX & CX, and Branded Experience

InMoment XI

Organizations around the world are actively evaluating—and seeking to better understand—the decision-making and behavioral influence of employee and customer trust, the drivers of emotional bonding with a brand or company, and what is required to create and sustain a more valuable branded experience. Check out these must-read articles!

Brands 493
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11 Articles You Need to Read About Today’s Employee and EX Landscape

InMoment XI

Check out these must read articles below! The Key Post-Pandemic EX Holy Grail for All Companies: We’re Now in the Era of Required Employee Commitment and Linkage to CX. Do Companies Recognize the High CX Value of Employee Advocates? So, how well do companies recognize the value of employee commitment and advocacy? .

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35 Indicators that a Company Isn’t Customer-Centric

CX Accelerator

The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.

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Do Companies Recognize the High CX Value of Employee Advocates?

InMoment XI

This article was originally posted on CustomerThink.com. Do companies recognize the high customer experience (CX) value of employee advocates? That means that companies must seek to understand, and leverage, the impact employees have on customer behavior. That’s my belief.

Company 529
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Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. In this article, you’ll learn a 7-point methodology for making CX. and more specifically VOC feedback, an embedded part of your company’s DNA.

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Diagnosing And Improving Employee Connection To Company Culture

InMoment XI

This article was originally posted on CustomerThink.com. Why Is There An Urgent Need For Companies To Do This Now? Why Can’t Traditional Employee Engagement Research Target Company Culture For Improvement? Is There A Clear And Actionable Path To Company Culture Improvement? The quick, and encouraging, answer is ‘Yes.

Culture 260
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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an excellent article on the most popular topic of the day (probably the year), AI.

Hotels 76
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.