Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Initially, we thought that it would be a small company and it would allow us to travel the world.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

NetBase

APRIL 17, 2019

Whether traveling by plane, train or cruise ship, there are purchase drivers specific to certain segments of consumers, and some that are common to all, by category! And for good reason – those travelers, in broad categories, are having lots of conversations about travel online, and expressing pretty intense emotion around it as well.

Travel 52

Travel Airlines B2C Groups 52

Kitewheel

AUGUST 3, 2020

Journey Analytics Drives Better Experiences. Kitewheel was named a leader in journey orchestration, but customer journey analytics is an area we view as being just as important. Here are six reasons why Marketers should care about journey analytics. Digital Cross-Channel Attribution . Real-Time Personalization.

Analytics 52

Analytics Customer Journeys Marketing Omni-Channel 52

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The current inflection point comes as massive-scale predictive analytics becomes a reality, and the implications of this are both far and wide reaching. Think healthcare and medicine, military, markets, travel and beyond. This is true across both B2B and B2C enterprises.

Analytics 77

Analytics Customer Experience B2C Healthcare 77

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Social listening clues you in to the issues that are top-of-mind for travelers, as well as which matter most. Sentiment of the interactions are overwhelmingly positive. Here are some ways! Immediacy Is Key.

Travel 56

Travel Customer Care Hotels Touchpoint 56

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

Calabrio

OCTOBER 19, 2022

Since the weather postponed travel, our team added a half day to the conference. 97% of consumers say their contact center interactions directly impact brand loyalty. Extra hotel nights were booked, an additional dinner was prepared, and we coordinated safe transportation once airlines were cleared for travel.

Connections 147

Connections Contact Center Analytics Travel 147

Bob Hayes

MARCH 19, 2018

As users/customers engage with a company (their products, services, surveys), they generate a lot of data about their behaviors and interactions with the brand. Artificial Intelligence and Predictive Analytics. Using Descriptive, Predictive and Prescriptive Analytics to Make Decisions / Take Actions. Click image to enlarge.

Analytics 93

Analytics Loyalty Analysis Data 93

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? So, how are leading enterprises using customer journey analytics in the real world?

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. Things are improving for the travel industry, but the biggest multipliers of customer satisfaction seem largely to be left behind. Power Pre-flight Communications With Real-Time Interaction Management.

Travel 40

Travel Hospitality Customer Journeys Examples 40

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 67

Analytics Social Media Travel Banking 67

Team HGS

JANUARY 30, 2018

Advantages of Using Analytics in Customer Experience. By Subramanya C, HGS Chief Technology Officer Analytics goes hand in hand with today’s optimized customer experience strategy. As predicted by Gartner, this year 50% of agent interactions will be influenced by real-time analytics.

Analytics 69

Analytics Customer Experience e-support Insurance 69

Bob Hayes

MARCH 19, 2018

As users/customers engage with a company (their products, services, surveys), they generate a lot of data about their behaviors and interactions with the brand. Artificial Intelligence and Predictive Analytics. Using Descriptive, Predictive and Prescriptive Analytics to Make Decisions / Take Actions. Click image to enlarge.

Analytics 74

Analytics Loyalty Analysis Data 74

Brandwatch CX

FEBRUARY 1, 2019

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. But if you’re looking for a free Twitter analytics tool that can do more, this list will come in handy. That being said, let’s take a look at some of the best free Twitter analytics tools currently available.

Analytics 52

Analytics Tools Analysis Travel 52

Avaya

FEBRUARY 13, 2019

But ultimately, we want customers to walk away elated from any interaction. But what actually makes a good customer interaction? Real-time and historical analytics can help determine staffing requirements and capacity engineering for each channel. Historical interactions across all channels are paramount for a solid experience.

Interaction 45

Interaction How To B2B B2C 45

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines ROI 58

COPC

APRIL 1, 2024

Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction. Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Gainsight

SEPTEMBER 29, 2021

As users travel through even the best-designed products, they’re sure to trip up, overlook key features, or get snagged with questions. In this article, we lay out ways you can leverage product usage analytics to identify holdups, remove customer friction points, and drive product growth. It’s not the goal, but it is the reality.

Analytics 40

Analytics How To Analysis Travel 40

CSM Magazine

JANUARY 22, 2024

For example, a luxury hotel might target affluent travelers, while a boutique hotel may appeal to trendy, artistic individuals. Going beyond broad categories, understanding nuances like your target audience’s average age, interests, and travel motivations can further tailor the homepage design.

Hotels 52

Hotels Travel Analytics Social Media 52

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. The prompt guides the LLM on how to respond and interact based on the user question. Prompts also help ground the model. langsmith==0.0.43 pgvector==0.2.3

Chatbots 111

Chatbots Knowledge Base Innovation Interaction 111

AWS Machine Learning

MARCH 4, 2024

Reduced hallucination – Businesses require predictive, controllable outputs from AI systems directing automated processes or customer interactions. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services. Claude 3 Opus shows an estimated 2x gain in accuracy over Claude 2.1

Innovation 140

Innovation Travel Financial Exercises 140

emcien

JUNE 14, 2017

It’s important to measure the return of analytics. But how much value is analytics actually delivering to the enterprise? Unfortunately, many organizations using analytics today can’t claim big value gains. Here are a few real-world stories from our travels. Here are a few real-world stories from our travels.

Analytics 49

Analytics Telecommunications Measurement Retail 49

Magellan Solutions

FEBRUARY 26, 2024

It provides more comprehensive call analytics. Intelligent Analytics Dashboards AI for call centers provides in-depth analytics on call times, first resolution, and more. It allows for more well-rounded call analytics than a human customer support manager could provide. It leads to an exceptional customer experience.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

TechSee

NOVEMBER 20, 2018

This includes : Labor: Technician wages, un-billable travel time, administration. Vehicle: Fuel, maintenance, insurance, depreciation. Opportunity-cost: Technicians unavailable for revenue-producing activities. Data Analytics: From reactive to predictive response.

Innovation 153

Innovation Technology Self Service Call Center 153

TechSee

DECEMBER 21, 2020

Monitoring on-shelf availability and visibility can be a real problem when there’s no one around to detect the blind spots, and having area managers spend long hours traveling from store to store to verify and approve inventory placement is not ideal. Taking vision to the next level with Visual Augmented Analytics.

Self Service 152

Self Service Management Consumers Analytics 152

Gravy Analytics

AUGUST 27, 2019

But if your audience makes the effort to physically travel to a location and spend time there, they’re displaying a much higher level of interest. The right information is being disseminated to the right audience, at the right time, to get the customer to interact with the business and make a purchase. Probably not. References.

ROI 40

ROI Analytics Tips Data 40

TechSee

OCTOBER 23, 2018

AI uses interaction history to develop a specific profile of each customer, allowing them to deliver high levels of personalization in customer engagement. Using AI to enhance interactions with customers is quickly gaining traction. Customer Analytics. Increasingly, the answer is YES.

Tools 157

Tools Customer Service Chatbots How To 157

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Metaverse technology combines tools and other components, allowing users, objects, or environments to interact virtually.

Technology 59

Technology Tourism Travel Entertainment 59

Storyminers

JULY 7, 2020

Machine vision, predictive analytics, interactive tech, responsive digital displays, and many other once futuristic visions have become common in just a few years. Video analytics and labor planning tools are matching staffing levels with customer volumes throughout the day. He travels practically everywhere from Atlanta.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

SurveySparrow

JUNE 6, 2024

Because it focuses on a specific area – travel and expense management (T&EM) – and it does so brilliantly. Travel Management : Capture travel reservations, ensuring compliance and streamlining the process. So why did we include it on this list?

Comparison 40

Comparison Financial e-support Travel 40

Talkdesk

MARCH 17, 2020

The need for a customizable customer support solution is present in many industries and is particularly pressing for travel and hospitality. travel and tourism industry at least $24 billion in foreign spending alone. Globally, travel is predicted to fall 9.1% The consequences are estimated to cost the U.S.

Contact Center 94

Contact Center Self Service Tourism Travel 94

Call Experts

JULY 27, 2023

In today’s competitive market, ensuring every customer interaction is handled with care and professionalism is crucial for success. These centralized hubs of customer interactions are vital in delivering exceptional customer experiences, improving operational efficiency, and fostering long-term growth.

Call Center 52

Call Center Customer Service e-support Contact Center 52

SurveySensum

JUNE 13, 2021

Harness data analytics. Right from cabs for long-distance travel to ready-to-eat food, customers expect everything to be delivered in real-time. Social listening is observing the mentions, likes, shares, and other interactions that customers and target audiences do online with your brand. Harness Data Analytics .

Strategy 111

Strategy Marketing Social Media Chatbots 111

Think Customers

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. For example, based on millions of customer interactions (contact center inquiries over calls, chats, bots, searches, etc.),

Data 59

Data Apparel Automotive Tourism 59

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Choose the language and voice for your interaction. Anand lives in Dallas, Texas and enjoys travelling.

Chatbots 103

Chatbots Self Service Omni-Channel Contact Center 103

AWS Machine Learning

NOVEMBER 30, 2023

The following interactive diagram shows the default routing policy where requests coming to the model endpoints are forwarded in a random manner to the ML instances. The following interactive diagram shows the routing strategy where SageMaker will route the request to the instance that has the least number of outstanding requests.

Strategy 96

Strategy Analysis Travel Policies 96

Verint

AUGUST 24, 2017

The answers can drive business and workforce optimization at your organization—by incorporating advanced analytics as part of your customer engagement strategy. Airlines leverage customer experience insight, passenger shopping and buying patterns, customer preferences and travel history, and other data to find actionable insights.

Analytics 34

Analytics Customer Engagement Engagement Strategy 34